Vodafone — GPRS Balance Deduction

Address:

Bangalore, Karnataka

This is my second complaint for the same reason (earlier being on March 27,2011).

This is a regular ordeal for me now every month since it started in March. Every month, when am nearing my GPRS (95 rs.) validity date, Vodafone starts deducting my balance owing to internet services usage (even with validity and data amount in balance). I call them and they apologize and return me back my money. This month again I faced the same problem and called them but instead of returning me back my due money (INR 106), they have filed a refund of INR 88 only. This is because my balance turned more negative while I was informing them of this problem, so they only noted initial negative balance. When I called them again to report the actual deduction, the customer executive tried to fool me by giving the reason of more deduction as my call charge to customer care executive (4 minutes of talk and 18 rs of charge) and shut down the phone without listening to me further when i wanted to point out the same thing to him.

Now my question is:
1. Why does Vodafone do this every month to me when I am a regular GPRS user ?
2. Why do they make false promises every time of not repeating the problem but committing it again?

A point for the authorities, "Just because a customer is a single person, doesn't means the inconvenience to him can be adjusted just by replacing him back the money".Return me the money and let me switch to other service provider. Thanks