[Resolved] Vodafone — BEING CHARGED FOR SOMETHING I HAVE NOT ASKED FOR
Mumbai Suburban District, Maharashtra, India
I had lost my phone and after it has got reactivated I have been getting a message from 556770 everyday with the following content:
"Jeeto Dream Car- U R charged Rs2 today.U cud win Fluidic Verna. Tp Play daily,Call/SMS PLAY to 556770Free.To unsubscribe, Call 556770. TnC- www.vodafone.in"
I called on the given number and followed the instructions to unsubscribe. The recorded voice at the other end informed me that I have been unsubscribed, but after a day's gap these messages have been coming again everyday.
Am I being charged Rs 2 as the message conveys? If yes, is this not illegal on the part of Vodafone?
And why should the onus be on me to unsubscribe when I never asked for this in the first place?
If I am being charged, I would like to take some legal action... please advise. And what can we do to stop them from sending you these kind of stupid offers? I dont want them.
Complaint marked as Resolved Dec 4, 2016
Verified SupportVodafone India Customer Care's response, Mar 07, 2012
Could you please share your number with us here http://bit.ly/zhVj0C ? We'll get back to you at the earliest to address your concern.
Vodafone Customer Care
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