[Resolved] Vodafone — bill | |||
i have using vodafone mobile post paid service my cell number is [protected], and i have request 98rs rental gprs plan for activation as on date 8/8/2012, then 12/08/2012 i have send request for decativate the 98rs gprs plan and pls convert the 98rs gprs paln to 199rs gprs plan.then my request is accept 13/08/2012 decativation but then i will us the gprs but 20/08/2012 my unbilled amout is 4781.21, then i will talk with custmer care about my bill he says that this bill is generate 98rs gprs plan.and ur 198gprs plan is activate 18/08/2012.but when i send my request to custmer care for deactivate and convert that time vodafone custmer care is not give me details information to me about the billing cycle.so this is not my mistake this mistake is vodafone mobile serviceses, so i cant paid the bill amount because vodafone custmer care services is not giving right information to the custmer.pls send me the replay to my mail addresss. and thanks, mail id : [protected]@rediffmail.com Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Mar 16, 2012 Vodafone India Customer Care's response Hello Ravi, Thanks for writing to us. Please be informed that we have mailed the bills to the registered email ID. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Uttar Pradesh (East) Verified Support Jun 26, 2012 Vodafone India Customer Care's response Hello Sunilkumar, Please share your number here http://bit.ly/MpWcRm so that we may be able to assist you better. Regards, Vodafone Customer Care Verified Support Aug 21, 2012 Vodafone India Customer Care's response Hello Sandeep, We are working on your concern and will get back to you with an update at the earliest. Regards, Vodafone Customer Care, Maharashtra & Goa (except Mumbai). Verified Support Sep 07, 2012 Vodafone India Customer Care's response Hello Sunilkumarjha, Please share an alternate contact number here http://bit.ly/P75Nzr for us to contact you with assistance. Regards, Vodafone Customer Care Verified Support Oct 15, 2012 Vodafone India Customer Care's response Hello Jeevangeorge, Please SMS BILL<space>FIRST THREE LETTERS OF THE MONTH to 144 to get your bill. For example, for the month of September, please send BILL SEP to 144. Please maintain a minimum balance of Rs.26 at the time of placing the request. The call details will be sent to your registered address within 15 days post necessary validation. Kindly note that the SMS has to be sent from the number for which you would require the call history. Regards, Vodafone Customer Care, Kolkata. Verified Support Aug 03, 2013 Vodafone India Customer Care's response Hi Shashi, Kindly provide your current and alternate contact numbers at http://bit.ly/147tEWQ and we will have someone get back to you in a short while with further assistance. Regards, Vodafone Customer Care. | |||
 76 Comments | |||
Comments
I m using vodafone from last 5 months and every month i m payin my bill around Rs1200.00 to 1300.00in between ,But now company had barred my service cause of Rs11000.00 which i have nt use only.
Request to take a strick action .I have request to call center for wat reason u hav charged this bill.They r not interestd to solve the problem.
Request to take a strick action .I have request to call center for wat reason u hav charged this bill.They r not interestd to solve the problem.
urgent bill copys of this no [protected]
i bought a new connection of vodafone postpaid no.[protected]..as i told them to give me a plan of rs325 in which they stated me that i will get these benifits:
1. one vodafone no. lifetime free
2. 1000 mins every months free on any network
3. free itemised bill service for lifetime
4. every month 2 movie tickets
5. coupons for pizza hut
i accepted this offer and made a payment of rs 250 for there new connection as there security charges..by cash payment to one of there agent who came to my residence..my no. got activated on 25-may-2011
than they called me for knowing that which no. i want to make lifetime free...i told them the the no. than my no. got activated...next one of there agent came to my home...for giving welcome kit..
i asked several things from him:
me: my plan?
agent: rs 325...1000mins free any network and 1 no. lifetime free....he told that the same plan has been activated
me: free no. has been actvated
agent: yes (he called one of his supervisor to make this confirmation)
me: what about movie tickets and pizza coupons?
agent: we dont offer any kind of service like this...the agent called you was misleading to you
agent: your itemised bill service is for 3 months free
me: but they told me its free for lifetime
agent: no not at all we dont have any such scheme
i got that the agent called me and told lie just to make his sale..
that was the first part of their fraud..
than on 12-june-2011 i recived a message from their side that " ur caller tune has been activated charges rs 30 song selection rs 15"... i never made any reqeust for any kind of service like this...i deactivated the caller tune..
than on 23-june-2011 when o checked my mail acc. [protected]@gmail.com i recived a mail from their side regarding my bill..i was shocked to see my bill...IT WAS OF RS 653 ..AND IN BILL IT WAS MENTIONED THAT PLAN IS OF RS 199 NOT OF RS 325(which i requested from them)..
AND I SHOCKED TO SEE THE NO. WHICH I REQUESTED FOR FREE FOR LIFETIME..THEY PEOPLE CHRGED FOR THAT NO. TOO..
immideatly i called there coustmer care no. and ask for the same...they held up my line for a long time..and told me that i have a plan of rs199 activated on 28-may-2011...i told them i never requested for change my plan..than they told me to visit the vodafone store in model town..
i went there on same date 23-june-2011 and got a token no.144...
than they called me on counter no. 3 i told her my problem and showed their bill of my mobile on my laptop and she checked her database and told me the same that my plan have been changed on 28-may-2011...and my lifetime free no. is also deactivated on the same date i told her that i never requested for plan change..i also told her that caller tune problem than she told its free and promotional service i showed her charges of that caller tne on my bill..
than i told her about their marketing department ..hoe they people offer various FAKE add ons and offers for their sale..
she didnt say anything...
i told her to deactivate my no.
she said "YOU WILL HAVE TO PAY THE ENTIRE AMOUNT THAN I WILL DEACTIVATE IT"
i said"why...you people made me fool and now you r saying me to pay the bill..which is gentrated due to your mistake "
she said" you will have to pay"
i said" i m moving towards consumer court"
she said" ok go"...
plz take action against them..
regards
rajat arora
([protected])
1. one vodafone no. lifetime free
2. 1000 mins every months free on any network
3. free itemised bill service for lifetime
4. every month 2 movie tickets
5. coupons for pizza hut
i accepted this offer and made a payment of rs 250 for there new connection as there security charges..by cash payment to one of there agent who came to my residence..my no. got activated on 25-may-2011
than they called me for knowing that which no. i want to make lifetime free...i told them the the no. than my no. got activated...next one of there agent came to my home...for giving welcome kit..
i asked several things from him:
me: my plan?
agent: rs 325...1000mins free any network and 1 no. lifetime free....he told that the same plan has been activated
me: free no. has been actvated
agent: yes (he called one of his supervisor to make this confirmation)
me: what about movie tickets and pizza coupons?
agent: we dont offer any kind of service like this...the agent called you was misleading to you
agent: your itemised bill service is for 3 months free
me: but they told me its free for lifetime
agent: no not at all we dont have any such scheme
i got that the agent called me and told lie just to make his sale..
that was the first part of their fraud..
than on 12-june-2011 i recived a message from their side that " ur caller tune has been activated charges rs 30 song selection rs 15"... i never made any reqeust for any kind of service like this...i deactivated the caller tune..
than on 23-june-2011 when o checked my mail acc. [protected]@gmail.com i recived a mail from their side regarding my bill..i was shocked to see my bill...IT WAS OF RS 653 ..AND IN BILL IT WAS MENTIONED THAT PLAN IS OF RS 199 NOT OF RS 325(which i requested from them)..
AND I SHOCKED TO SEE THE NO. WHICH I REQUESTED FOR FREE FOR LIFETIME..THEY PEOPLE CHRGED FOR THAT NO. TOO..
immideatly i called there coustmer care no. and ask for the same...they held up my line for a long time..and told me that i have a plan of rs199 activated on 28-may-2011...i told them i never requested for change my plan..than they told me to visit the vodafone store in model town..
i went there on same date 23-june-2011 and got a token no.144...
than they called me on counter no. 3 i told her my problem and showed their bill of my mobile on my laptop and she checked her database and told me the same that my plan have been changed on 28-may-2011...and my lifetime free no. is also deactivated on the same date i told her that i never requested for plan change..i also told her that caller tune problem than she told its free and promotional service i showed her charges of that caller tne on my bill..
than i told her about their marketing department ..hoe they people offer various FAKE add ons and offers for their sale..
she didnt say anything...
i told her to deactivate my no.
she said "YOU WILL HAVE TO PAY THE ENTIRE AMOUNT THAN I WILL DEACTIVATE IT"
i said"why...you people made me fool and now you r saying me to pay the bill..which is gentrated due to your mistake "
she said" you will have to pay"
i said" i m moving towards consumer court"
she said" ok go"...
plz take action against them..
regards
rajat arora
([protected])
my name is bharat shah and my mobile no is [protected] they had disconnected my line 3 to 4 months back without reason. they were go on sending bill and my person by mistake was paying the bill. u can see i have not utilised a single call since it was disconnected by them. now i stopped pying bills and they are harrasing me to make paymen t. please let me kno what to do. my current no is [protected] of tata
Sir my mob. No.[protected] my bill is excess bz your exicutive
Of vodaphone store guide me wrong info.sir i can't pay thé bill please Help my alternate mob. No.is
[protected]
Of vodaphone store guide me wrong info.sir i can't pay thé bill please Help my alternate mob. No.is
[protected]
monthly rental wrong laga kar bhej diya bill
i m port my vodafone no with idea network but vodafone costumer care call me or promise to give me 199 rs plan & 1200
mint local & 400 std mint then i m agree but they r not do it they r change my plan only 99rs & only 200mint local
this is cheating plz take action
my mobile no is [protected]
mint local & 400 std mint then i m agree but they r not do it they r change my plan only 99rs & only 200mint local
this is cheating plz take action
my mobile no is [protected]
sir i want to get last month call details of my vodafone number [protected].
my bill is not viewing
I got a Vodafone Unlimited Plan for Rs. 650 rental in the month of October.
In the month of December , I was informed that I have a bill of Rs. 6000 against that number that I need to clear ASAP.
They are harassing me daily and I am giving a serious thought to lodging a formal legal complaint against them.
Anyone out there facing similar issues ?
In the month of December , I was informed that I have a bill of Rs. 6000 against that number that I need to clear ASAP.
They are harassing me daily and I am giving a serious thought to lodging a formal legal complaint against them.
Anyone out there facing similar issues ?
This is to inform you that i spoke to Mr Deepak on 14.06.13 regarding de-activation of my vodafone GPRS plan. I requested him to deactivate on 23.06.13 so that i can complete my whole month and also would be easy for me for the processing of the bill cycle. But Mr. Deepak deactivated on the same day i.e 14.06.13, due to which there is error in my Bill which has come of Rs5765. which is not correct. I did not get any confirmation call regarding this from Vodafone that they are going to deactivate my plan. I am not able to make any call for the past 10 days. I am attaching Bill for your reference.Kindly support me in this matter and re-issue the correct Bill please. Looking forward to hear from you soon
File. Password : jite1172
File. Password : jite1172
I am a regular customer of vodafone( kolkata no.[protected]). After coming in Goa i took postpaid sim ( no. [protected]). At the time of filling the form i also ticked the box for 2G mobile internet plan( 98Rs) on 23 june. it got activated on 26 but they didnt activate mobile intenet plan. In the first bill (for date 26 june to 5 july) they charged me around 189 Rs for mobile internet. Between 5 july to 13 july my usage is around 365 rs which is also mostly due to mobile internet. i came to know about this problem today so i called customer care and ask to activate the plan but i already lost a sum around 500 Rs.
Dear sir,
this mobile vodaphone no.[protected] i already closed. still i have revived bills and calls. this no.outgoing and incoming has been closed from month of march.after also i paid 800/- rs of my last pending bill and says to person who received the payment to closed it. so he says ok sir i"ll put the request to vodaphone gallery..also he has given me offer if want to change vodaphone to airtel this same no.. i said no..after the month i have received the bills and calls in the call i always say same thing..
and still i have receiving bills and calls.. after march i am not using till date this no. so please conform it. and solve this problem. i have going to very disturb from your vodaphone company. they called me every time and i given same answer every time. they has send me court notice also..this notice has been sent my old address so cant received it. i have updated my new add. also when i paid last payment it was my new add. still they vodaphone employees are giving bad answer..
i am very depress what should i have to compliant it i cant understand..
this mobile vodaphone no.[protected] i already closed. still i have revived bills and calls. this no.outgoing and incoming has been closed from month of march.after also i paid 800/- rs of my last pending bill and says to person who received the payment to closed it. so he says ok sir i"ll put the request to vodaphone gallery..also he has given me offer if want to change vodaphone to airtel this same no.. i said no..after the month i have received the bills and calls in the call i always say same thing..
and still i have receiving bills and calls.. after march i am not using till date this no. so please conform it. and solve this problem. i have going to very disturb from your vodaphone company. they called me every time and i given same answer every time. they has send me court notice also..this notice has been sent my old address so cant received it. i have updated my new add. also when i paid last payment it was my new add. still they vodaphone employees are giving bad answer..
i am very depress what should i have to compliant it i cant understand..
Dear sir,
this mobile vodaphone no.[protected]. i already closed. still i have revived bills and calls. this no.outgoing and incoming has been closed from month of march.after also i paid 800/- rs of my last pending bill and says to person who received the payment to closed it. so he says ok sir i"ll put the request to vodaphone gallery..also he has given me offer if want to change vodaphone to airtel this same no.. i said no..after the month i have received the bills and calls in the call i always say same thing..
and still i have receiving bills and calls.. after march i am not using till date this no. so please conform it. and solve this problem. i have going to very disturb from your vodaphone company. they called me every time and i given same answer every time. they has send me court notice also..this notice has been sent my old address so cant received it. i have updated my new add. also when i paid last payment it was my new add. still they vodaphone employees are giving bad answer..
i am very depress what should i have to compliant it i cant understand..
this mobile vodaphone no.[protected]. i already closed. still i have revived bills and calls. this no.outgoing and incoming has been closed from month of march.after also i paid 800/- rs of my last pending bill and says to person who received the payment to closed it. so he says ok sir i"ll put the request to vodaphone gallery..also he has given me offer if want to change vodaphone to airtel this same no.. i said no..after the month i have received the bills and calls in the call i always say same thing..
and still i have receiving bills and calls.. after march i am not using till date this no. so please conform it. and solve this problem. i have going to very disturb from your vodaphone company. they called me every time and i given same answer every time. they has send me court notice also..this notice has been sent my old address so cant received it. i have updated my new add. also when i paid last payment it was my new add. still they vodaphone employees are giving bad answer..
i am very depress what should i have to compliant it i cant understand..
Dear sir,
this mobile vodaphone no.[protected] i already closed. still i have
revived bills and calls. this no.outgoing and incoming has been closed
from month of march.after also i paid 800/- rs of my last pending bill
and says to person who received the payment to closed it. so he says
ok sir i"ll put the request to vodaphone gallery..also he has given me
offer if want to change vodaphone to airtel this same no.. i said
no..after the month i have received the bills and calls in the call i
always say same thing..
and still i have receiving bills and calls.. after march i am not
using till date this no. so please conform it. and solve this problem.
i have going to very disturb from your vodaphone company. they called
me every time and i given same answer every time. they has send me
court notice also..this notice has been sent my old address so cant
received it. i have updated my new add. also when i paid last payment
it was my new add. still they vodaphone employees are giving bad
answer..
i am very depress what should i have to compliant it i cant understand..
this mobile vodaphone no.[protected] i already closed. still i have
revived bills and calls. this no.outgoing and incoming has been closed
from month of march.after also i paid 800/- rs of my last pending bill
and says to person who received the payment to closed it. so he says
ok sir i"ll put the request to vodaphone gallery..also he has given me
offer if want to change vodaphone to airtel this same no.. i said
no..after the month i have received the bills and calls in the call i
always say same thing..
and still i have receiving bills and calls.. after march i am not
using till date this no. so please conform it. and solve this problem.
i have going to very disturb from your vodaphone company. they called
me every time and i given same answer every time. they has send me
court notice also..this notice has been sent my old address so cant
received it. i have updated my new add. also when i paid last payment
it was my new add. still they vodaphone employees are giving bad
answer..
i am very depress what should i have to compliant it i cant understand..
Hi Sir,
I got a bill of Rs1325.96 which include the internet charges of that four days(15 to 19). Which is by mistakenly happen because vodafone customer executive deactivated my 2G plan, which is a corporate plan and after requesting to vodafone officer they assured me to sort out this but its not happen.
I wrote mail to vodafone, but not get good feedback from them.
I got a bill of Rs1325.96 which include the internet charges of that four days(15 to 19). Which is by mistakenly happen because vodafone customer executive deactivated my 2G plan, which is a corporate plan and after requesting to vodafone officer they assured me to sort out this but its not happen.
I wrote mail to vodafone, but not get good feedback from them.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27107
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
I try many time by sms for Bill (March 2011) Cell no. [protected]. I request you to issue me the statement of call records (Incoming and Out going) there is emergency therefore I request you to do the needfull at the earliest