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[Resolved]  Vodafone — billing

1 month internet + mobile bill more than 7000/- bhai loot machi hai loot sake to loot.
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Dec 3, 2016
Complaint marked as Resolved 
Verified Support
Nov 30, 2011
Vodafone India Customer Care's response
Hi Nitesh,

We're sorry for any inconvenience caused to you. We kindly request you to wait until your bill generation date so that the details on the charges can be checked. Email us at vodafonecare.[protected]@vodafone.com for assistance in future or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Haryana
Verified Support
Dec 08, 2011
Vodafone India Customer Care's response
Hello Shantanu,

Thanks for writing in to us and for the time on our call. We kindly request you to visit your nearest Vodafone Store/Mini-Store for further assistance. You can reach us at vodafonecare.[protected]@vodafone.com for assistance in future or register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Assam
Verified Support
Mar 07, 2012
Vodafone India Customer Care's response
Hello Prafull,

We regret any inconvenience caused. Could you please share your number and an alternate number here http://bit.ly/xhwdAc We'll get back to you at the earliest to address the matter.

Regards,
Vodafone Customer Care
Verified Support
Mar 12, 2012
Vodafone India Customer Care's response
Hello Prafull,

Please email vodafonecare.[protected]@vodafone.com with the details of the matter and mention the concerned mobile number. We'll get back to you at the earliest.

Kind Regards,
Vodafone Customer Care, Mumbai
Verified Support
Apr 09, 2012
Vodafone India Customer Care's response
Hello Sir/Madam, (parsia10)

Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/I9qc3Q so that we may assist you better.

Regards,
Vodafone Customer Care
Verified Support
Apr 09, 2012
Vodafone India Customer Care's response
Hello Praveen,

We kindly request you to visit the Vodafone Store where the documents have been submitted for better assistance. You can email us at vodafonecare.[protected]@vodafone.com for assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Karnataka
Verified Support
Aug 27, 2012
Vodafone India Customer Care's response
Hello Guneet,

Kindly share your contact number with us at http://tinyurl.com/79emtab so that we can assist you further.

Regards,
Vodafone Customer Care.
Verified Support
Sep 05, 2012
Vodafone India Customer Care's response
Hello Govindsuneja,

Please share your contact number with us at http://bit.ly/NcnQEA and we will get back to you with assistance.

Regards,
Vodafone Customer Care.
Verified Support
Sep 21, 2012
Vodafone India Customer Care's response
Hello Tensanz,

Please share your contact number here http://bit.ly/R4frmC so that we can assist you with your concern at the earliest.

Regards,
Vodafone Customer Care.
Verified Support
Sep 26, 2012
Vodafone India Customer Care's response
Hello Tensanz,

We appreciate your time on our call. We assure that we are looking into your concern. We will get back to you soon with an update.

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai).
Verified Support
Jan 03, 2013
Vodafone India Customer Care's response
Hello Kaushalarora,

Please share your current and alternate contact numbers with us at http://bit.ly/ZWA7ny so that we can address your concern better.

Regards,
Vodafone Customer Care.
Verified Support
Jun 10, 2016
Vodafone India Customer Care's response
Hi Pankaj Dugar Thanks for your time on call, please send the scan copy of the cheque to nodal.[protected]@vodafone.com so that we can work on your concern and help resolve the same. The service request number is[protected].
Complaint comments  97 CommentsShareTweet

Comments

dear,

Sir/Madam

I have not recieved my mobile phone bill for last 6 months, please send me last 6 month bill & collect
ur Payments.I am already reqested many times.([protected])



Regards

Jitender singh- [protected]
dear,

Sir/Madam

I have not recieved my mobile phone bill for this month, please send me this month bill & collect
ur Payments.([protected])



Regards

Murari soni- [protected]
sir,
i have paid 500 rs last on date 3 of march
but u showing the total outstanding
so kindly sent me the full detail on my mailing add.
ADVERTISEMENT
Dear Sir/ Madam

Kindly look into the matter carefully & sympathetically regarding my complaint pertaining to stopping my incoming services..

I have taken lifetime incoming plan from vodafone by paying 999 Rs.From last 3 month my bill which is unpaid amounting Rs. 130 as I come to know that there is not late payment fees for less then 200 Rs.
So, for that reason have not paid the bill.

I understand that if i have not paid the bill my outgoing should be stopped.why my incoming has stopped
as my plan is lifetime incoming free.

I have talked to customer care people but they told me that, they wont start the services until i pay the bill.

Please help me...
You are my last & really hope.

PLEASE do something.

Warm Regards,
Omprakash gupta
Vodafone No. [protected]
Alternate No. [protected]
Email Id: [protected]@gmail.com
vodafone very derty cell dont use the sim card voda bill the voda not true
Dear Sir,
October 2008 onwards I used to get my bill after reminders only, and in March I informed customer care that I would pay after getting my bill. After vist to Vodafone centre 31 sec. fardabad and a number of calls to customer care, I got the bill on 24 March with late fee charges of Rs 100/.After speaking to customer care, they informed that late fee waiver request has been generated and I should pay balance amount and.I made the payment on 26 March.
Inspite of customer Care information that waiver request has been generated, late fee charges have been reflected in the next bill and I received a SMS asking me to pay Rs 100/.
Happy to Help' ' is a very good punch line for advertisement, but your customer care and other officials need to learn a lot, to come any where close to it.Some of them are aggressive to the extent of insulting the customer.At sec.31 faridabad, I was informed that the bill had been received by my wife on 02 March 2009 and later on they said it was received by somebody from Pyramid Saimaira Co., where as this company closed the office in September 2008.
I have been regularly paying my bills and Rs. 100/ is a small amount, but if Vodafone wants me to pay for the inefficiecy of company officials, I refuse to do so.Kindly reconcile and TRAIN YOUR OFFICIALS TO BE COURTEOUS AND LIVE UPTO YOUR "HAPPY TO HELP"
Regards
NK Verma
DEAR,
To,
Manager Customer Care
M/S Vodafone Essar Mobile service Ltd.
DEAR SIR,
I GOT A PREPAID VODAFONE LIFETIME CONNECTION FROM YOU, BUT THERE IS A PROBLEM WITH YOUR SERVICE YOUR CO. GIVE CALLER TUNES WITHOUT ANY PERMISSION & DEBIT THE AMOUNT FROM MY ACCOUNT.HOW YOU CAN DEBIT FROM MY ACCOUNT WHENEVER I NEVER WANT TO CALLER TUNES.
PLEASE DO NEEDFULL OTHERWISE I WILL HAVE TO GO CONSUMER COURT
THANKS
SHAKEEL KHAN
MOBILE NO.
+91-[protected]
vodafone discontinue my mobile services with out any permision from my side coz some bill is due but i never get bill on time every time they deliver bill after 10to 15 days of due date
Hello Sir/Madam,
This is to bring in to your kind notice the grave irregularities in my vodafone bill for the may-june that i received this month. I was shocked and amazed to see that that while on roaming i was charged 3.45 Rs per sms that I sent to 111 to inquire about my bill although vodafone have their network in J&k and the service absolutely free of cost.The place where i was in there was definitely a vodafone network over there but due to poor network coverage over there my SIM that was on roaming on vodafone automatically switched on to aircel network. I tried to put it on vodafone network but after every 10-12 minutes it automatically switched the network to aircel on roaming due to poor vodafone network coverage over there. As, It was not possible to check every time what was the network over there on the fone so whenever i smsed BILL to 111 i have been charged 3.45 Rs for a lot os smses like that which is not acceptable at all as they have network over there but its coverage was poor due to which it my phone switched automatically between networks. I also tried to manually go into the phone configuration and select the network as vodafone but no joy network coverage of vodafone is so poor over there in J&k that it automatically switched to aircel.
In my phone bills i have not been charged when i smsed bill to 111 while roaming on vodafone network but whenever it was on aircel network(which it switched automatically) I have been charged 3.45 RS which is actually shocking because I sms BILL to 111 "n" times a day.
I have spoken to many of vodafone staff in call centres as well as in vodafone shops and also wrote to their vodafone nodal officers but they keep on avoiding the issue saying that it is a system generated bill and it is absolutely correct.
Now I am really dismayed at this kind of treatment given to me as i have been a loyal vodafone customer for the past couple of years. I am not asking something that is not acceptable. It was a problem of vodafone's poor network in J&k because of which i have been charged more than 100 Rs. for smsing BiLL to 111 while on roaming which is actually free.
I am fed up with discussing the same issue with Vodafone customer support again and again and want ur kind intervention in this matter.I want to lodge a case against them for wrong billing and causing a lot mental trauma to me.Please help me in this matter.
Aircel network coverage beats any other! I was in the remotest part of Jammu for my research project, in the middle of my audit with one of the women folk from the local village my phone went beeping, only to see the amazed look on my subjects face!! Hahahaha.. She probably thought it’s an omen of some sort, but it was only Aircel welcoming me to the area. Actually nice reach.
My vodafone rental plan of Talk400 comes with free messages and calls, approx 1000 free messages and free calling time.I am initially charged for my usage, and then these calls/messages are discounted in the final bill.A smarter thing for VODAFONE would be to not charge me in the first place, as this usage simply inflates my initial usage, leading to my number being repeatedly barred. I would like to bring to your notice that cellular service provider IDEA has a similar system in place, where the customer is not charged for these free calls and messages, and in the final bill, these appear as uncharged.
Not that you will take action, but its just a suggestion on how to make things look good for us customers as well.

I have been paying in excess, but still my number got barred today because the customer care executive failed to tell me i had to deposit 350 RS + Excess payment, and i was told that 350 would be enough, while the case is that i am falling short of 60 rs.
this is amazingly funny and stupid at the hands of vodafone, willing to trouble their customers :)
for 60 rs. :D
To
The Vodafone Manager
New Delhi

Sub : Change of ownership and billing address of [protected] & [protected]

Ref : My compalint dated 9th July 08 (Reminder -I )

Dear Sir,

This is to bring your kind notice that I had submitted the request to change the ownership and billing address of Mobile NOs. [protected] & [protected] in favour of Mr. Ramneek Chopra. For the same I had submitted the following documents to vodafone store Ms. Shweta Singh on 19th May 2009
1) Passport Copy
2) CAP form duly Signed
3) Address change request
4) One Photograph
5) No objection certificate from the company on their letter head.

After that I had visited her (Ms.Singh) twice at vodafone store and she assured me verbally as well as in writting that she is working on that and the ownership will be changed in three working day and the address change request will be processed after that. It will also take next three working day as the same is looking after by Mr. Parveez Akhtar and Geeta Sharma. Neither she took any action as of now nor the concerned officials.

Then I filled up the complaint form and spoke to Mr. Chandan on 9th July who is the team supervisor and he also assured that give me 48 hrs and the same will be resolved at our end. But any of the vodafone team is not in a position to resolve this issue inspite of the several emails. ( copy enclosed).

Vodafone services towards their customers are very poor. We request you to kindly look into this matter with higher officials and resolve this issue at the earliest

Regards,
Geetu Choubey

On behalf of
Ramneek Chopra
W-149A, G. K. - Part-I
New Delhi - 110 048
To
The Vodafone Manager
New Delhi

Sub : Change of ownership and billing address of [protected] & [protected]

Ref : My compalint dated 9th July 08 (Reminder -I )

Dear Sir,

This is to bring your kind notice that I had submitted the request to change the ownership and billing address of Mobile NOs. [protected] & [protected] in favour of Mr. Ramneek Chopra. For the same I had submitted the following documents to vodafone store Ms. Shweta Singh on 19th May 2009
1) Passport Copy
2) CAP form duly Signed
3) Address change request
4) One Photograph
5) No objection certificate from the company on their letter head.

After that I had visited her (Ms.Singh) twice at vodafone store and she assured me verbally as well as in writting that she is working on that and the ownership will be changed in three working day and the address change request will be processed after that. It will also take next three working day as the same is looking after by Mr. Parveez Akhtar and Geeta Sharma. Neither she took any action as of now nor the concerned officials.

Then I filled up the complaint form and spoke to Mr. Chandan on 9th July who is the team supervisor and he also assured that give me 48 hrs and the same will be resolved at our end. But any of the vodafone team is not in a position to resolve this issue inspite of the several emails. ( copy enclosed).

Vodafone services towards their customers are very poor. We request you to kindly look into this matter with higher officials and resolve this issue at the earliest

Regards,
Geetu Choubey
Executive Secy

On behalf of
Ramneek Chopra
W-149A, G. K. - Part-I
New Delhi - 110 048


[protected][protected][protected][protected][protected][protected][protected][pr... REMINDER III
----- Original Message -----
From: geetu
To: SHWETA.[protected]@Vodafone.com ; VODAFONECARE.[protected]@Vodafone.com
Sent: Friday, July 10, 2009 4:44 PM
Subject: REMINDER -II[protected]---Service Request No. [protected] -For your poor services again i have to visit you.



----- Original Message -----
From: geetu
To: SHWETA.[protected]@Vodafone.com ; VODAFONECARE.[protected]@Vodafone.com
Sent: Thursday, July 09, 2009 12:30 PM
Subject: REMINDER[protected]---Service Request No. [protected] -For your poor services again i have to visit you.


Dear Ms. Shweta,

Is there any feed back we can expect from u & ur vodafone team??????????

Regards,
Geetu

----- Original Message -----
From: geetu
To: [protected]@hutchindia.com ; SHWETA.[protected]@Vodafone.com
Cc: VODAFONECARE.[protected]@Vodafone.com
Sent: Wednesday, July 08, 2009 2:56 PM
Subject: REMINDER[protected]---Service Request No. [protected] -For your poor services again i have to visit you.


REMINDER REMINDER REMINDER REMINDER
----- Original Message -----
From: geetu
To: SHWETA.[protected]@Vodafone.com
Cc: VODAFONECARE.[protected]@Vodafone.com
Sent: Wednesday, July 08, 2009 12:25 PM
Subject: Service Request No. [protected] -For your poor services again i have to visit you.


Ms. Shweta,

We are unable to understand what your dept. is doing, as you know this case is pending since last one month and i personally visited your vodafone store thrice to convert the number from coporate to invididual but your customer care dept [protected] is informing today again ( his name is Mr. Mukesh Kumar) that they do not have any request of this kind. As you know the complete set of documents were submitted to you on time but as of now there is no action neither from your end nor your customer care dept.

could you please give me the number of your Sr. Manager to file a complaint for the services you are providing to the customer?????/.

Kindly let me know so that i can visit him personally for the services vodafone team is having. Neither your Mr. Parveez Akhatar is taking action nor you for the same.

Regards,

Geetu choubey

----- Original Message -----
From: geetu
To: SHWETA.[protected]@Vodafone.com
Sent: Wednesday, July 08, 2009 11:16 AM
Subject: Service Request No. [protected] - what is status to convert corporate connection to individual connection


Could you please confirm me that the category has changed at your end for both the numbers????????????

Regards,
Geetu
----- Original Message -----
From: SHWETA SINGH4
To: geetu
Sent: Tuesday, July 07, 2009 1:18 PM
Subject: RE: : Service Request No. [protected] - what is status to convert corporate connection to individual connection


Today the add change req will be processed




[protected][protected][protected][protected]

From: geetu [mailto:[protected]@vertelcom.com]
Sent: Tuesday, July 07, 2009 11:43 AM
To: VODAFONECARE DEL (DEL); SHWETA SINGH4
Subject: : Service Request No. [protected] - what is status to convert corporate connection to individual connection



Dear Ms. Shweta,



This has reference to your below mail and my several visit to your vodafone store.



Kindly let me know what is the status to convert both the numbers ([protected] & [protected])from corporate to individual as there is no information at ur customer care dept to change the category of both the connections [protected] & [protected].



As you know i have visited thrice to your vodafone store and you assured me verbally and in writing also that the same will be done in three working days but as of now there is not action at ur end.



We are really disappointed the services you are providing to your customers. The same i have intimated directly to Vodafone care also in writing but no action at their end also. Copy of the response recd their end is also enclosed.



Regards,



Geetu Choubey

Executive Secretary





----- Original Message -----

From: SHWETA SINGH4

To: geetu

Sent: Friday, July 03, 2009 3:49 PM

Subject: RE: Service Request No. [protected]



Category will be change within 3 working days



After this I will process the req for address change which will be updated within 4 working days




[protected][protected][protected][protected]

From: geetu [mailto:[protected]@vertelcom.com]
Sent: Wednesday, June 24, 2009 5:55 PM
To: SHWETA SINGH4
Subject: Service Request No. [protected]



Dear Ms. Shweta,



With ref. the the discussion had with you today at ur vodafone store, please find attached herewith the passport copy of Mr. Ramneek Chopra to change the billing address of both the numbers : [protected] & [protected] at the earliest.



As discussed today, make sure both the numbers should be converted into individual connection.



Also kindly immediately update the payment of Rs. 2000/- Transaction ID No. EOK-1-[protected] towards mobile No. [protected] and activate this connection at the earliest.



Your utmost attention is requested.



Thanks & regards,



Geetu Choubey

Executive Secretary

Vodafone — non stop services has beeb deactivated

my mobile no is [protected], i got a message that mobile no [protected] non stop services has beeb deactivated without alert. what is mean when i have balance or validiti.
To
The Vodafone Manager
New Delhi

Subject:Remove my sarname

I am vodafone customer sience four years my mobile no [protected] i would like that my sarname (Dogra) thanks
To
The Vodafone corporatecare Manager
New Delhi

Subject:Remove my sarname

I am vodafone customer sience four years my mobile no [protected] i would like to remove my sarname (Dogra) thanks
Billing
I am shankhjit mishra one of the customer of "Vodafone" having a mobile number-[protected]
My purpose of writing is only that I have made several complain regading message charges but no buddy is ther to help me out.
I called several times before to Customer Care Centre and today myself on 10 September, 2009 at 12 pm and registered the complaint. One gentleman named Aditya attended my call and asked my problems. In my bill September’09 Bill they have charged for messages. I have not done several message s at single no and this has happened with many no that one single message deliverd many times on same day. I told him the same but he replied that you are telling lies and u did it several messages. I shocked to hear his word that do I m mad that I did one single message for several times to particular no.

This is the professional way of a Vodafone Customer Care Centre Executive at delhi. I told him “I will complaint to ur Superiors”. He is least bothered about that and replied “u do as u like”. That incident gave me a bad impression about the Vodafone Customer Care Centre.
I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?
Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?
The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.
To,
Manager Customer Care
M/S Vodafone Essar Mobile service Ltd.

Hi vodafone team,
I HAVE A POSTPAID VODAFONE LIFETIME CONNECTION FROM YOU, BUT THERE IS A PROBLEM WITH YOUR SERVICE YOUR CO. I DIDN'T RECEIVE ANY BILL FROM YOUR SIDE TO TILL DATE I DON'T KNOW WHY, WHEN EVER I WILL GET MY TOTAL BILL THEN I WILL PAY TOTAL OUTSTANDING AMOUNT. PLEASE DO NEEDFULL AS SOON AS POSSIBLE.
THANKS
PRATAP NARAIN PANDEY
MOBILE NO.
+91-[protected]
After I have submitted my Sim card and authority letter to Vodafone gallery mulund they havent disconnected my service. now they are sending me Bills and presurrising me to pay.

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