[Resolved]  Vodafone — billing

Recd msg from vodafone on Dt.25-12-09 for credit limit phone Rs1200/- Usageas of dt is Rs.974.16 and next day Recd msg on 26-12-09 usage as of date is Rs.1337.81/-
different amount is Rs363.65/- it is immpossible to i had talk in one day so pl clarify about it.

Hi Abhijeet,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ks0On and we’d be happy to help.

Regards,
Vodafone Customer Care.

To,
Manager
Customer Care,
M/S Vodafone Essar Mobile service Ltd.

I am using a postpaid connection no. [protected] since from last two monts, and i am really dissatisfied from your services, also from your customer care services.
after payment of bill, still my outgoing is barred... twice i called customer care but didnt got any good response...
i need a call from you as soon as possible, or i have to take it in another way...

thanks
Manoj Meena
(Admin. Officer)

I have the vodafone number [protected] since 2 years. I have never faced any issue regarding the same but recently i am very very upset with the services. It is very disgraceful to have such services from a reputed company like Vodafone.

I am using black berry services since sept 2009 and have minimal usage. I have taken the Rs 499 plan which is supposed to be free for messengers/ mails as explained by the executive at the vodafone services to me when i opted for this plan. There were no other charges explained to me while taking this plan. My monthly bill including the black berry services is around Rs 2000 since sept 2009. Suddenly i see a bill of more than Rs 7000 which is totally unacceptable to me. I am being charged for black berry services apart from the 499 package that i have opted. WHY AM I BEING CHARGED FOR SOMETHING I HAVENT USED AND I AM NOT EXPLAINED ??

Kindly revert to me at the earliest about the charges that i am being charged for. It is a case of wrong billing and the charges, i want it to be reversed as soon as possible !

i am using vodafone number is [protected] for past 4 years before two years back i change my nomber in to postpaid first one year the didin do any thing so i change to my family members also vodafone postpaid before six months i send one sms to my friend that also vodafone number only [protected] for that message they charge 5 rupees per message ,& and one month back they charge for collertune 30 rs but i didn activate last week i try to connect GPRS help of vodafone helpline only for that they charge it 99 Rs and my problem has no been stoved gprs is not connected i ask customer care the told you downloaded one pack for 99 Rs so i am cheated by all past months better i am going to change my 3 line to better network...

I have been using voda fone no [protected] and my relationship no 1.[protected].however I wish to disconect my no [protected] as of 11.04.2010 last bill date.and payment done vodafone store girgaum2 date 30/0402010. kindly do the needful and oblige .
thank you
mrs. Nisha munot

I just happened to see your great service-oriented site and in particular saw the mind-boggling number of grievances about/against Vodafone. I just wonder if this company ever bothere to respond to you with reference to even one of the complaints, etc., uploaded.

I am Mr.Dere i am the customer of Vodafone our mobile no.[protected] from last 3-4 years we are not receiving regular bills of Vodafone our credit limit around 10000.00 each months they have disconnect my service without information and after the payment Vodafone provided very poor service to customer.

I am not happy with vodafone.

Thanks & regards

Dere Babaji

MY NAME : MRS KALPANA M DEOGAONKAR
MOBIL NO. : [protected]
PLAN 149 RENT 150 MSG AND 150 CALLS FREE
PLAN IN NAME OF MR MUKUND DEOGAONKAR

SOME DAYS I AM SENDING 20 TO 25 MSGS BUT BILL IS SHOWING IT MORE NO. OF MSGS FROM LAST 3-4 MONTHS

THIS MONTH
DATE NO OF MSG

01.06-10 71
14.06.10 141
16.06.10 83
24.06.10 87

WHICH IS NOT POSSIBLE.
PLEASE LOOK IN TO THE MATTER AND DO THE NEEDFUL AS EARLY AS POSSIBLE

THANKING YOU.

YOURS FAITHFULLY,

KALPANA D

My account([protected]) in Vodafone is closed on 27th of May, but they are debited the amount in June and July month from my HDFC bank account through ECS.

Regarding that when I mail them they don't response.

Thanks & Regards
Varun Chandra Shekhar
Plot no.MIG II/15, sector-B,
Near Akshayvat Hospital,
ADA Colony, Naini , Allahabad-211008
MobileNo. [protected]
([protected])

its useless costimer services which is just for formality...there is no coordination betwenn the agents...no one is aware that what is done what is going on... there are no records.....postpaid numbers of vodafone are just a piece of ....they keep charging people like anyhtnig...whtever request we forwrd there is never an action for that particular request...they just impose big bills over people.....without any use and they have so many means to do that,...plz take some action regarding this....

chetna
[protected]

Hi,
i am anil naithani . presently i am working in Gurgaon. i am a very old customer of Vodaphone. and aloso i had a lot of faith in Vodaphone.
i was using the no [protected] since last 7 or 8 years. But due to faith on Vodaphone i have converted the prepaid no. into postpaid with the Tarriff plan on 325. this no was changed from prepaid to post paid in the month of June. but after 12 or 13 days i got a message of credit limit crossing. but i didnt got any Bill. Then also in Faith i submitted 500 Rs. after 15 days i again got a message of credit limit crossing. Again i have deposited 500 Rs . while i dont get any Bill from Vodaphone. i have a request many times in customer but dont get any Bill.
Now again in this month my call are Barred that why i am facing a lot of problems. I requested for generating a bill but dont get.

Vodafone — TOUGH TIME AHEAD FOR VODAFONE CUSTOMERS

Vodafone may be celebrating with zeal and fervor for achieving record number of customer in 2010. But given the quality of Vodafone Customer Care services it is needless to say that Vodafone Customers are being taken for a ride that may end up in a forbidden zone.

Recent developments such as Vodafone trying for out of court settlement of Tax dispute, Disruption of services to SIM cards in large scale in response to DOT whips and the growing number of incompetent staff in Vodafone Customer Care have tarnished the image of Vodafone in Indian Society.

All over India, Vodafone customers are now desperately queuing up near Vodafone store to get their mobile service back on track. At some places due to shortage of Manpower at Vodafone stores, one or two Customers at one time are not allowed to go inside shop, which results in disruption in traffic due to the gathering of Vodafone customers on road.Senior Citizens in particular are the most suffered due to the chaos at Vodafone Stores.

Now, it is time for us to realize that the mobile service Providers which make huge promises to sell their product, are not well equipped in practical sense to handle the need of its customers. Innocent Customers particularly Senior Citizens of our country must avoid these mobile service provider if they want to lead their life peacefully.

At the moment mobile service providers like Vodafone are not trustworthy at all.

Vodafone lost its credibility

Hi,
I supposed to be under the postpaid where i will 6000 free messages(local and national).I did deactivate and reactivated my connection but noone from vodafone kept me informed that my plan will go back to lifetime where i will be charged for messages.Last month i received an email with the messaging charged RS.1625 which is absolutely ridiculous.Please look into this .Do the needfull
Thanks & Regards,
Jeevitha

My phone number [protected] has been facing a lot of problems in bill regarding vodafone live. The blackberry services of pack 299 are activated on my mobile and i am unnecessarily charged for vodafone live after my visit to the store with request to deactivate vodafone live services.
customer care executives pick up the phone and i am kept on hold for more than 10 minutes and no one returns back to the call.

kindly help me out,as i am charged with rs.900 more on my bill every month.

Ankur Agrawal

This consumer court portal rockss..!!! they have sorted out all my billlsss...thank you so much!! cheeers :)

Sir,

I am Aravind. H Advocate, I am basically B.S.N.L prepaid Customer since from 2004 till may 2011( [protected]). in the month of June 2011 as Portability Scheme I have changed my services from B.S.N.L to Vodafone in the month of June 2011. After changing my services from B.S.N.L to Vodafone I have received 1st Bill bill from Vodofone and the same is intimidated to me the bill amount to be paid with in due dated i.e.,[protected] and the Bill amount is 360/- As per billing instructions I have paid the bill amount on[protected] in Vodofone Service Center. After paying the bill i was received so many calls from Vodofone customer care center for non payment of bill, then i was say that I have already paid the amount kindly verify the same. Then I was received 2nd Bill, in the said bill they are stated that bill to be paid within due date i.e.,[protected] a sum of Rs. 737.93, the same is paid on[protected]. However after paying bill amount the company is disconnected my outgoing calls without any fault in my side from[protected] to[protected]. But they are replying through SMS till we are not receiving bill amount. then i was went their service center at Sheshadhripurm Branch, thereafter outgoing calls services is provided. Then I was received my 3rd Bill a sum of Rs. 771.22 to be paid on or before[protected]. In the said bill late payment charges of Rs. 50/- is included. This is I was questioned before the Service Center. they are simply stated that by over sight it is included we will set right the same. Hence this type harassment made by the company i would decided that changing of my plan from post paid to pre-paid. Then after discussing at Vodofone Service Center at Sheshdhripuram Bangalore, i was settle the entire bill amount and along with un-billed amount of Rs. 56-00 along with taxes total 783/- was paid on[protected]. in lessing the 50/- Rupess of late payment charges. Immediately I was requested to customer care to change my plan from post paid to pre paid, then they are given a form of pre paid customer. Then along with necessary instruction and documents i was filled pre-paid form and submitted the customer care. Then they are suggested you have to wait minimum four days in working days for changing from post paid to pre prepaid and also they are giver a sim card collecting a sum Rs. 25/-/ Then I was kept quite from[protected] to[protected]. up to[protected] they are not proceeded to my application. afternoon i was went the customer care contacted the manager and explaining the problems. Then the manager is solved the problems on very same day i.e., on[protected]. with a shock and surprise today i was received Message from Service Center saying that Sept 2011 Vodofone bill has been delivered to your billing address. if you have received the bill pls sms YES & i[censored] havent received pls sms NO to 998. Then in evening i went to service center by explaining the message. then the employee one Mr. Santosh has stated that you liable to pay this month bill also. Hence i making this complaint for taking necessary action against the company for cheating the public and harassing the public.

Because I have already converted to my plan on[protected] by paying entire bill amount and along with un billed amount total a sum of Rs. 783/- again they are sending msg to pay this month bill. Hence i request your authority to take necessary action against the company and to avoid the harassment to public and impost the heavy cost to company.

I, ARAVIND RAM have been charged Rs. 199 every month since the last several months for 3GB(VL+VMC)@199. I have called up customer care many times and requested them to deactivate this service but they are of not much help and I keep getting charged month on month. I am tired and fed up calling up customer care every month. Actually this service has been activated in a fraudulent manner, as i was told that this option(3GB(VL+VMC)@199) is for unlimited calls to any network mobile by a vodafone tele marketing associate.

I have multiple connections of Vodafone post-paid connection., For one of the connections used mainly for incoming calls, I see that Vodafone has charged for two special SMS es to a fishy number, and a local call time of 247 minutes were charged. I have been calling Vodafone since last week, and when they hear this topic of improper billing, they invariably cannot find a supervisor to forward the call to and they promise me they will call back and it never happens. Today in the morning I somehow get hold of them, and the supervisor in question Abhishekh Bhowmick, clearly mentions that the calls are all legal.. WHen I asked him how does he know, he mentions since the calls are all made by my number. I told him then please mention to me the numbers teh calls are made to, so that I cal verify if they are known numbers, he flatly says I am sorry, I cant help you like this, you have to pay for an itemised bills and get details. Then I told him, being a supervisor, when someone is complaining about an incorrect bill, you should log a ticket and get details of the calls, he refuses straight away.

The special number SMS es are apparently sent by Vodafone, and when we read the SMSes we get charged, that too at a rate meant for special number, not the normal 50p or Re.1... This calls for a violation of telecom act, whereby a meaningless SMS sent by the telecom provider, which is of no use to me me and I have no clue why they should send me such SMSes only for me to be paid for that?

I get innumerable calls from Vodafone asking if we are happy, why are not much calls from this number, disturbing me at odd hours with their calls, now they have decided to bill customers in fraudulent manners.

I am ready to move to consumer court and demand explanation and chareg Vodafone penalty for me having to pay for the SMS es sent by Vodafone. This seems to be a serious telecom matter. I had auto pay activated through by credit card hence the payment was already incurred.