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[Resolved]  Vodafone — Add-on SIM card activation - Corporate account

I requested for 2 Add-on cards on my corporate connection ([protected]), the request was processed by Amaan S from Vashi vodafone gallery, Pooja Bhatija tried selling fresher connection (SIM card by paying Rs.99/-) said i can later change the plan to corporate plan, i did not agree because i was supposed to get to 2 add on cards free on my corporate connection, she said she wanted to give me SIM cards for Rs.99/- because they will get activated with in 2 hours & the Add-on cards will take more than a week to get activated, i said i was ok with it. I was not carrying my Address proof (Electricity bill) with me, so i said i will mail a scanned copy later, they took a photocopy of my PAN card, clicked my snap & gave me 2 SIM cards ([protected], [protected]) on 21st Feb'09. On 24th Feb09, i got a verification call, i mailed the Scanned electricity bill on Pooja's Mail id (Pooja.[protected]@vodafone.com) on 26th Feb09. The SIM they said will be activated within 48 Hours, it din't happen, kept following up with customer service, they kept saying that it will get activated within 48 Hours, it din't happen hence visited the Vashi gallery again on 8th March'09, met Aarti Pandit, gave her the original Electricity bill again, she kept a copy & said that my numbers will get activated with in 48 hours, since it did not happen called Customer care on 11th March'09 spke to Sameer, he again said the connections will be activated with in 48 Hours, it still did not happen, hence called vodafone customer care again on 13th march09 spoke to Tariq, he said he cannot access & process my request as the concerned department does not work at night and that i will ahve to call up next day in the morning, i asked him to transfer the line to the supervisor, he put me on hold for a while, came back on line and said the supervisor is in a meeting & cannot take my call, i asked him to put in a request for the supervisor to call me back & asked for the supervisors name, he gave the name as Dev Sonar. no body called me back, today i again called the customer service, the executive said i will have to go to the vashi vodafone gallery and get it sorted out.
This is the worst customer service i have experienced till date. i want a solution for my problem
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

I agree to your comments and further add that the customer service of Vodafone is the worst. Specially, the front office guys of Vodafone Gallary Vashi are all cheat. They will tell you lot of flexibility in rules for selling a sim card. Once they sell it then you are left with no option but to keep visiting them with no results. The ... don't lift the phone ([protected]), they won't reply to your mail or sms. I have written number of mail to Pooja Bhatija with attn to Mr. Bablu. They did not reply even a single mail. The SIM did not get activated. I have assumed that I have given a tip of Rs. 99 to beggers. What more I can write. The higher ups in VODAFONE seem to be like that only. The ad photo of DOG seems to be OK. But they should change their slogan from 'Happy to help' to 'Happy to CHEAT'.
Even if the same thing happened with me recently. Vodafone customer service is the worst one in the country...Never go for a vodafone SIM connection..otherwise u have to wait...wait..and ...wait..summary of the story ...loss of money, time and health out of frustration and rage...

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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    22143
    Pending
    0
    Resolved
    7930
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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