[Resolved] Vodafone — Customer care not attending my calls

[Resolved] Vodafone — Customer care not attending my calls

G Ganesh Prasad Bastel

From so many days I am trying to talk to the customer care. But I am unable to talk.. You are asking to select so many options and instead of connecting to Customer care executive you people are Give nonsense adds regarding DLF IPL matches... For one time its bearable.. But I tried so may times and you are giving the same advertisement. For this purpose u have started the customer care service...? I have some problem and I wanted to know about it. But you are not at all connecting my call to Customer care executive. This is what you call Customer care and you say loudly as "HAPPY TO HELP". I havent taken Vodafone connection to hang around you people all the time and keep aside my important works.Everytime I face these problems. If you cant provide service better dont give us the customer care numbers. Nobody cares about the grievances of the customers. I am totally fed up with u people.I want an explanation on this. hope u keeep up your Buzz word "HAPPY TO HELP". Expecting quality service from u. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Baljeet

from Mumbai, Maharashtra

I have been facing utter harassment from your executives Pooja and Harjas. They have been calling me for past 3 days to threaten me for disconnecting my number if i fail to charge it with Rs 200. I have been teeling them ever since that my pre paid is a life time connection and my usage is Rs 1000 to Rs 1500 monthly. Then why do i need to charge it with Rs 200. I have been on hold for almost 45 mins for thrice when i tried to get in touch with pooja and Harjas. Both have been really inefficient and have harassed me. i request to look into this matter before i resort to consumer court for this disgusting treastment your staff gives to the client.( cell number [protected])

shailendra gupta

from Gurgaon, Haryana

i have been facing problem from too much massage daily .

Please get resolve from this problem

Thanx

shailendra
+91-[protected]

Pankaj Maheshwari

from Gurgaon, Haryana

Respected Sir/Madam

My name is pankaj maheshwari.i've been using vodafone connection for over t=
he last 2years & i had'nt ever faced any kind of problem with cust care sid=
e regarding rudeness & call disconnection although on 06-oct-2009.i'd like =
to meke a complaint against 3 executives first one is ANKUR DUE TO RUDE BEH=
AVIOUR & DISCONECT CALL.Second AAKASH HE DID KEEP ME ON HOLD FOR 10MIN AFTE=
R DISCONECT THE CALL FRM HIS SIDE WITHOUT GIVEN INFO.THIRD VINESH I REQUEST=
ED TO HIM TO TRANSFER MY CALL BUT HE ALSO DISCONECTED MY CALL.I M EXTREMELY=
DAVASTATED WITH THE SERVICE OF VODAFONE.I HOPE U WOULD TAKE ANY ACUTE ACTI=
ON ON THINGS...KINDLY PLZ MAKE ANY ACTION ON MY THIS BAD EXPERIENCE.I'LL BE=
VARY THANKFUL TO U...MY MOBILE NO. IS [protected]

shilpa kakkar

from Kolkata, West Bengal

Deducting charges for the services which we don't want

I got a call from you people and i was told abot MCI services which i told that i don't want but still that service is activated and now u have cut 30 rs from my account even when i told u that i don't want this service then for whta you are deducting the charges.

I have tried many times to connect to vodafone care to talk to your executive but everytime you people tell us about the services and offers and no call is attend by you.

I don't want any MCI service and don't want to deduct any amount from my account

Naresh1

from Mumbai, Maharashtra

Vodafone — Not attending call

Sir, my name is naresh kumar. My phone no. Is [protected]. Vodafone executive r not attending my call for many days. I tried hard to contact them but i could not. Plz take appropriate action. I hope u will sort out my problem.

Happy To Help

from Hyderabad, Telangana

Hi Naresh,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yafqtpj and we’d be happy to help.

Regards,
Vodafone Customer Care.

Happy To Help

from Hyderabad, Telangana

Hi Naresh,

Thanks for bringing your concerns to our attention. We hope our customer care has been able to suitably resolve the problem. We are committed towards making your Vodafone experience a pleasure. Hope you enjoy your Vodafone connection. For further assistance please write to us at vodafonecare.[protected]@vodafone.com.

Regards,
Vodafone Customer Care, Punjab.

vipul agarwal

from New Delhi, Delhi

Vodafone — not attending my complaint

Dear Sir,

I am using vodafone postpaid corporate connection[protected]. I personally visited vodafone store and applied for limit extend from 1500 to 2500. Even after one month, they did nothing. Now my mobile has been stopped. They are not listening.

One side they say that we will extend your limit after see your usage. Other side they stopped out going. How to do?????????

Now I am complaining on 111 number. But they are not answering me. Today I have talked with Mr. Latif and then Mr. Shiv Devraj Suri. But they are not solving my problem.

Vipul Agarwal

nikhil.jain08

from Mumbai, Maharashtra

Vodafone — Customer care executives not attending calls

Hi,

I want to lodge a complaint against thee mobile service provider company called Vodafone. On 26the April 2012, between 10 to 10:30 AM, i was trying to connect Vodfone customer care executive. I made call 3 times, but no one has picked my call. I was waiting to get attended by theem for 5 mins during 1st call, 3 mins around in 2nd call and again 5 mins around 3rd call. After theat I got message from vodafone asking for feedback for thee resolution provided.
First they haven't attended my complaint and sent me a message for feedback.