[Resolved]  Vodafone — Useless process of customer care,nodal,and appeal auth.

Re: Complaint against Wrongly deduction of Rs. 30/- & RS. 15/- (total Rs. 45/-)
On 5th January 2009 from my Mobile no. [protected] having balance amount
of Rs. 90.93 on your own accord violating consumer’s right.


Pl note that on 5th January 2009 at about 11: 55 A.M. I got a call from Vodafone and when I received the call, I heard a recorded message that Caller tune has been activated. Thereafter, it has been communicated through message that Rs. 30 and Rs. 15 were deducted for Caller tune & selection of song. As it was a recorded message, I did not get any chance to oppose against such unauthorized deduction of Rs.45/- from the Vodafone authority by the way of one way communication.
I do hereby strongly protest for such unauthorized deduction of Rs. 45/- from your end and request you to make necessary arrangement to refund of Rs. 45/- immediately in my current mobile A/C to make a harmonious relation with consumer. I am a MBA student, it is expected that students may not be harassed unnecessary from a renowned Company like you. Soliciting your favourable action for the same.
a line of confirmation for the same is requested.

SARMISTHA DATTA, M. no. [protected]
Customer

enter password not open

Dear Sir / Madam,

I have using of Vodafone sim super network and grait service. I want to caller tune Code film name is SATYAMEV JAYATE and song : - dil mein ho tum aankhon mein tum bolo tumhe kaise chaahoon. Last one month sirching this song code but other song actived so Please help me and gives the raight code.

Plesae do the needful.

Regards/Thanx
Prakash M Datania

Hi,

Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.

AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.

Hello,

I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.

WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.

EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL

I am attaching the print screen of the things done and my YES BANK summary

please check them also...


AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..


CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...

AJITKUMAR R HAJARE
[protected]

my vodafone number is [protected].after payment my outgoigcalls were barred for two days if this is not solved today iissue will be informed to customer grievience cell.when called customer care it was told that it is server problem and it will be solved with in two hours, but it is not done.
my request 02.05.2009has been processed and not solved.
with regards
santhosh sivakumar.s
reply to my mail i.d
[protected]@rediffmail.com

i am proud to me that i am participate in the vodafone overcome from this recassion period
i am giving to vodafone fake bill money which was not chargable to me
and i cant make these massage never any time
but nobody costemer care executive to resolve this issue
u are charged me on every bill for fake sms of 2 to 10 rupees
vodafone is fake bill maker i hate this company

my vodafone no. [protected]

Rajesh Ghildiyal
[protected]

hi,
I am Anil kumar my number is [protected]. my number is deactivated without any reasons. i called customer care they are saying that your number is permanently deactivated and take another number.
they are saying that we have no permission to activate this number. can you check this please. i had given number for officials..
thanks,
Anil

prepaid my vodafone no.is [protected] outgoing calls not going incoming calls not coinmg

i chaing amount *111# invalid subscriber please call customer care.

i gevan id proof : voter id card and photo customer care in punjagutta

t&r,

ashok.s

Dear Sir/Madam,

I Yash Pal Arora was taken a Advance Corporate Post Paid connection ([protected]) from my previous Co Dabur India Ltd (15days back). Verfication of Home address (bill must be come at my home as stated by me) & Office address was done by ur represntative. 3 to 4days back, again Office Verrification was done & on that moment i was left Dabur & joined Hindustan Times which is cleared stated by me to ur represntative.

I can't understand even...

> Payment will be made by me not by the co (Dabur)
(Home Verfication is done)
> Advance Rental is already paid for one year.

then why connection will be discontinue without giving any perior information which creates a lot of problem for me.

Waiting for ur postive response.

Regards,
Yash Arora
[protected]

I want to caller tune Code film name is SATYAMEV JAYATE and song : - dil mein ho tum aankhon mein tum bolo tumhe kaise chaahoon.

http://www.edhardy-zone.com/Ed-Hardy-T-Shirts-.html
http://www.edhardy-zone.com/Ed-Hardy-T-Shirts-/Ed-Hardy-Men-T-shirts.html
http://www.edhardy-zone.com/Ed-Hardy-T-Shirts-/Ed-Hardy-Women-T-shirts.html
http://www.edhardy-zone.com/Ed-Hardy-T-Shirts-/Ed-Hardy-Men-Short-Sleeve-Polo.ht...⇄
http://www.edhardy-zone.com/

sir,

iam alex from chennai i have been victimized by the fake group that they lured me by telling that i ahve won 3000, 000 pounds and he is still in contact with me no [protected].so i want the details of this no .please forward me, iam waiting for you if you do so we can surely trap them ..with your information only iam going to file a case on them ..please help me out.

I rajesh kumar my mo. no [protected] is not working from dated 15/08/09 to today and i complant with castomar care said your no is opend after four hours bot not working at this time i fasing the problam last 2 days please resolved this problem please do the open my no urgently.

wcc card rs.299/- — non fulfillment of offer.

Wcc 299 Sr.no.[protected] for mb no-[protected]
To,
The Manager,
Vodaphone.
Sub: complaint regarding non fulfillment of wcc offer.
Distributor Name:Arihant Agency. (kalyan)
On 22nd September 2009, purchased wcc card from salesman MR.Prabhakar belongs to Arihant Agency, kalyan of Rs.299/-mrp(Talk time of Rs.245/-). And activated on the same date, which we have received message about activation of our wcc card. Before activation we have confirmed from vodaphone cc that the rate will be 6.99/- per minute for UAE. But to our surprise after calling for three minute we got the msg about our low balance ie rs.5.40.
We have forwarded our complaint to various representative names Mr.shanbag Mb:[protected]/ Mr.Ravi [protected] but till date no reply received.
We once again request the concern authority to look into the matter as this will definitely tarnish vodaphone repo.
Hoping early action.
Best regds……Shakti tours and travels. Kalyan.

Hi

This is Harish Sharma, working in Dainik Jagran Delhi Office, Actualy i belong from Near of Palwal (Haryana). i saw the ad in newspaper regarding Vodaphone Tower.

I called that No. is [protected] Mrs Jyoti, Which is told me Vodaphone Tower division. but she told me that you have to diposit in our account 5000/- and that slip will come with you in our officeand also she told me our agreement will be 8 Lacs in Advance & 25000/- Per Month will give us.

after discussion with her and give the Address at.
1/4, Booking department, New Radha Krishan Mandir, Sec-11, CHANDIGARH

Don't have any office in Delhi, Is it Right,

WAITING YOU REPLY ASAP
Pls reply me at : Harish.[protected]@gmail.com


Rgs
Harish Sharma
[protected]

Hi

This is Harish Sharma, working in Dainik Jagran Delhi Office, Actualy i belong from Near of Palwal (Haryana). i saw the ad in newspaper regarding Vodaphone Tower.

I called that No. is [protected] Mrs Jyoti, Which is told me Vodaphone Tower division. but she told me that you have to diposit in our account 5000/- and that slip will come with you in our officeand also she told me our agreement will be 8 Lacs in Advance & 25000/- Per Month will give us.

after discussion with her and give the Address at.
1/4, Booking department, New Radha Krishan Mandir, Sec-11, CHANDIGARH

Don't have any office in Delhi, Is it Right,

WAITING YOU REPLY ASAP
pls reply me on my Id: harish.[protected]@gmail.com

Rgs
Harish Sharma
[protected]

HI SIR
I am calling to saudi arebia 3 time no [protected] but not cunnect AND charges diduct rs 33 i cintect to customer care & they ask your mack a call cumplit but they call not start not connect msg and drop ball diduct after that calling date 14 to 21 nov 2009 please refund.
i call on customer care soon wene balance dedect but i am not setisfai and i told to tranfar call to sinior offecer but call discanect by offecer mr manish and secant offecer not told a name and call discanect by offecer i am fithful customer of vodafone i used last 5 years, ...in GUJRAT and MP my sim activet on JAN wene vodafone activet soon, ...then after i buy the vodafone sim so i want beck dedect balance and good repyly form you, ...my vodafone no is [protected]...

i have know my vodafone service, which service is closed and which number is [protected].

dear sir

my name vimal
sir i request to you. My new vodafone sim card not activate so i request to you Please activate sim (sim no[protected] & and repaly me by mail (vimalmodi.[protected]@rediffmail.com)

Dear officer,
I vikas yadav and my mbl no is [protected]. Today[protected] i was calling 2 times in ur customer care at 16:15 pm .My query was just to updated my cheque details in vadofane store which i already deposits in ur vadofone mini store at vaishali sector .But when i told your executive to updated that details on vadafone system ..They asking some security question which i told him like my address last payment mode and plan etc..but your first executive said that we are not do this and second executive said that ur security question will not be matched..So I requested to listen my call which is recorded in ur company then give me Answere..and when i saw him to talk transfer my call to your senior your second executive put my call on hold after 2 or 3 mins they disconnected my line ..So its a humble requested to you to solve this matter...And i suggest you to take serious action these 2 employee...
I am your approx 8 to 9 years old customer and if you give me this type of customer care service it is so difficult to retain my services with you.
Thanks
Vikas yadav
Mbl no [protected]