[Resolved] Vodafone — Most irresponsible Service, Page 2

[Resolved] Vodafone — Most irresponsible Service

U umakanth from Avanoor, Kerala

Sir, My Name is Umakanth.T. I am the hutch customer from past 7 years. Now I am baring the numbers 1)[protected] post paid customer of vodafone 2)[protected] post paid customer of vodafone 3)[protected] prepaid customer of vodafone 4)[protected] prepaid customer of vodafone 1st problem:- regarding number [protected] 1)I am unable to receive the network from past two months and till date but still i am receiving the bill every month. 2)i had complained about this to the vodafone customer care [protected] from my prepaid number and they are saying me that they are unable to connect me to the post paid department.So i asked what shell i do for this.Then I asked them whether post paid and prepaid departments belong to the same Company are not. 3)When they reqired a connection they will come to us but when we want your service they are not at all bothered about that. 2nd problem:-regarding number [protected] 1)After seeing this all i want to disconect this number so i called the customer care and asked to disconect this connection.they said me to submit a letter in Vodafone Head Quarters in Chennai,Which is 42 Kilometers from where I stay. 2)When they want a connection they just say lot of thing about there customer care and lot of offers provided by them.And they will come to us where we stay but when we have problem why we should do this all... 3rd problem with [protected]:- 1)I had take this number from a shop near my home where i submitted all my documents of proof. 2)But after 2 days they had barred my out going calls Reason:-That i did not submit my documents of proof 3)!st thing why they are selling there sims in all the shops they find.Why don't they sell in so called Vodafone shops. 4)This is very worst Why because i had given this number in my resume and I missed all my job oppurtunites. 4th problem with [protected]:- This Number I got from my friend.This Sim is Having Some lock system which I am unaware.So i tried and the sim was locked,so asking about PUK number.So i Did an other major mistake That is calling to vodafone customer care.This time a new surprise 1)welcome to vodafone customer care service We had changed our IDr Flow of service for the BETTER CUSTOMER CARE Service press 1 -->for the lose of sim and so on press 2--> some thing.......... .. ... ... press 5--> for the PUK Number and so on SO i pressed 5 Enter the mobile number so i entered the mobile number it had said me the puk number of that sim. I am So Happy by listening and tried that thats it Now MY phone Was Blocked Completely........... Help Me Plzzzzzzzzz I again i tried to speak with the custome care In this new IDRs sevice we can't speak with the customer care support people. So i tried to reach the custome support people in a different way like complaing for the lose of sim now it asked me to enter my moblle number as per that i entered asked for the conformation i conformed it. then again asked for the number again i entered it asked for the conformation i conformed it. finally i got a message like THANK YOU FOR USING THE CUSTOMER CARE VODAFONE................ Think........... Was this information helpful? No (0) Yes (1)
Dec 2, 2016 Complaint marked as Resolved Verified Support Apr 09, 2012 Vodafone India Customer Care's response Hello Smarimuthu, Please be assured that we are checking on the same. We will get back to you shortly with assistance. For further assistance, mail us at vodafonecare.[protected]@vodafone.com or dial 198(toll free). Regards, Vodafone Customer Care, Tamilnadu.
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Comments

Anand M J

from Bengaluru, Karnataka

Since five years I am having using Hutch connections, but now I have regret in saying that service is not properly provided to me. Because I asked the requestor of call, cancelled my tone ringing song, but all went deaf ears.

Simply they are charging 30.00 per month.

Please cancell this.

vineeta laskar

from Agra, Uttar Pradesh

hi.
this is vineeta laskar a vodafone customer . i have receiving a call from a vodafone number which is unknown to me. and that person continuously called me from last 2 days and i want to stop that thing . this is a request plz kindly help me and stop this all crap thing i hope u can take action soon against dis number.

the number of that person is -[protected]

abhijit

from Delhi, Delhi

vodafone telecommunication always deducted account balance before taking any service.
for example : i activate MCI service on 27th may.but this service had not been available upto 12th june.they could return account balance for that interval but they ignore it along requesting...

anoop a s

from Nashik, Maharashtra

I have buy one of yuor hand set having FM radio. I am not able use other sim card in this set.This is a cheating to your customers.will you please send the SOS code to my emmil id.All other magic boxes are able to use other SIM

mahesh jain

from Ahmedabad, Gujarat

Sir,
I am having connection with vodafone with above name and my mobile number is [protected] in ahmedabad.
The company automatically started caller tune service by fraud and blaming it on me that our computer called you and you said yes to it. They are telling lie and doing fraud with customer. They are the Mafias of telecom, should be hanged in public.

Sukanya Ghosh

Dear Sir/ Madam,

This is regarding a sms which I had received a few days back urging me to go for a refill of Rs.200.00 to keep my mobile connection validated. I find this equivalent caveat emporium as I have gone for lifetime validity. What is the purpose of paying for lifetime validity and then being told later to refill for Rs.200.00 every 6 months to keep my lifetime offer? Then what is the lifetime offer that we are getting and paying for?

As I use my office mobile I have not much use for the Hutch number but yet I wanted to keep my existing number and hence I had gone for the lifetime scheme. If I had known that this is what was in store, I would never have gone for the lifetime validity scheme and would have opted for some other connection.

Regards,

Sukanya Ghosh
[protected]

C. Eashwaraiah

from Delhi, Delhi

Dear sir,
I am the pre-paid customer of the Vodafone. I am trying to know the incoming/outgoing call details on my number. But I am unable to know how to know these details. Can you please explain how these details can be known.

Eashwar

Monojit Mondol

from Pune, Maharashtra

To
The Regional Manager
Vodafone
Chennai
India

On dated 23.10.08, I have purchased a vodafone prepaid recharge card( STD CALLING CARD, STD @ Rs 1.10/min).As per the card instruction i have gone through & i got a voice message that my balace is Rs 130(approx). after that i have called to a STD No.( jaipur). after 2 Minutes call got disconnected & balance is showing less than Re 1. I was surprised & confused...
Then I have connected to Vodafone care.Customer Care Executive Replied rudely & asking to again call after half an hour.And before i will ask her something, she replied thank you & put down the phon. I am feeling shame to call again To Vodafone Customer Care for my recharge recovary.
I am awaiting your( Regional Manager) kind reply.

My contact no is [protected]

Thanks & regards
Monojit Mondol

Monojit Mondol

from Pune, Maharashtra

keerthiraj Kumar K A

from Bengaluru, Karnataka

I am using Hutch(vodafone ) connection for the last few yearsbearing mobile No. [protected] (Karnataka) . The sevice of Hutch was not bad, but now it is becoming very bad pls stop caller tune and daily rental which was unanimously without any notice you have installed. Now I requist you to stop and do me a favour .
Thanking You

waiting for Your response

Dinesh S

from Bengaluru, Karnataka

Im bloody pissed off with the attitude of the customer care who called from[protected], what the hell vodafone thinks that we dont have better work to do, this is a ABSOLUTELY IRRITATING

call me at [protected]

Sarmistha Datta

from Darwha, Maharashtra

Re: Complaint against Wrongly deduction of Rs. 30/- & RS. 15/- (total Rs. 45/-)
On 5th January 2009 from my Mobile no. [protected] having balance amount
of Rs. 90.93 on your own accord violating consumer’s right.

Pl note that on 5th January 2009 at about 11: 55 A.M. I got a call from Vodafone and when I received the call, I heard a recorded message that Caller tune has been activated. Thereafter, it has been communicated through message that Rs. 30 and Rs. 15 were deducted for Caller tune & selection of song. As it was a recorded message, I did not get any chance to oppose against such unauthorized deduction of Rs.45/- from the Vodafone authority by the way of one way communication.
I do hereby strongly protest for such unauthorized deduction of Rs. 45/- from your end and request you to make necessary arrangement to refund of Rs. 45/- immediately in my current mobile A/C to make a harmonious relation with consumer. I am a MBA student, it is expected that students may not be harassed unnecessary from a renowned Company like you. Soliciting your favourable action for the same.
a line of confirmation for the same is requested.

SARMISTHA DATTA, M. no. [protected]
Customer

AJITAJIT

from Mathura, Uttar Pradesh

plz restart my vodafone no.[protected]

MEERA DEVAN

from Kanpur, Uttar Pradesh

VODAFONE MOBILE PREPAID CARD — UNABLE TO CONTACT ON MOBILE FROM DELHI LANDLINE

My daughter had purchased a vodafone prepaid card of Rs.150/- two weeks back.
We have tried to contact her on mobile from our land line. But always we are
getting the message as "Please check the number you have dialled"...
We are added "0" before dialling.. We can able to contact her from our mobile
phone. Why this is happening? Please restore this facilility.
My contact number is [protected].

Thanks

Meera

Harshita

from Delhi, Delhi

i must say that vodafone actually should ask all its customer care executives to take break and go on a long holdiday coz it seems they are tired of their jobs so not responding to customer's queries even after the same complaint is made end number of times.I placed a request for a new sim 10 days back but till todayi've not got one. I made numerous reminders but it seems tobe falling on deaf ears. It's absolute non-sense.

Srikanth Kanchari

from Mumbai, Maharashtra

Vodafone — Fault Sims Distribution and charging for replacement

The worst service of vodafonecare.

Srikanth Kanchari

Vodafone No: [protected].

Talk Plan : 249 + 30

Activation date : 02 February 2009.

The sim worked for only 2 hrs and after that it stopped working, I had tested in different mobiles.

I have requested for replacement of sim on 5th February 2009 with the complaint No: [protected].

I spoke to the superviser (Mahendar as he said). The Sim would be sent within 48 hours but he told that it will be billed for RS 99.

As you couldn’t give Quality service, how can you charge me as it is your fault distribution of SIMs.

Today is 11th February 2009. its almost 7 days till now sim had not been received.

Even I have requested for Network correction and raised the complaint No: [protected] on 5th February 2009

For the Following My Post paid connections: [protected], [protected].

This is the Worst service. I feel pretty that I am going to stop all my connections by the end of February.

A Word of mouth and a mail from a unhappy customer can create a Huge difference.

Even worst Case is that I have requested to send the Replacement card to my office address, even this could not be done by you,

when we are requesting for a new connection/ payment your agent/ salesperson comes to anywhere, but when comes for sim replacement it is not possible by you.

Where is the Word ” Happy to help you” . See don’t say in words.

Mathew

MOST IRRESPONSIBLE SERVICE PROVIDER ESPECIALLY Collections department..They will irritate you WITH CALLS FOR THE BILLS WE PAID 6 MONTHS BEFORE..They don't have any record or right database... ALso check your detailed bill always They will charge us more. I was using hutch for the last 7 yrs...never happened before.. It all started after changed to Vodafone

Richard C Baxter

Sir
I am disgusted with the shoddy treatment I have received by Vodafone India. I purchased a Vodafone Prepaid sim in Mumbai on the 20th January 2009. Filled in the required forms and paid my dues to the vendor with whom I was conducting my business. I assumed that I had complied with all that was required by me. My phone was connected and I was able to make calls until I received a message stating that in order to avoid being cut off I should submit yet another form due to an entirely new procedure. I confronted the vendor with this he did not know what the new requirement was. I went to the Vodafone offices in Khar West where the person I spoke with was also uncertain of the new procedure. After some consultation he informed me that I required a 'Certificate of No Objection' he explained that this was merely a letter from my hotel. I duly complied and returned to the vendor who submitted the documents as directed. I must say the Vendor was a most helpful person and a credit to his Vodafone agency. I left Mumbai and went to Goa where I was able to use my phone, until 1st February 2009 I was about to return to the UK for 17 days when I discovered that I was unable to make outgoing calls. I have in excess of 500 rupees credit on my phone. I called the so called Customer Care and had the misfortune to speak with some automaton who cut me off when he was unable or unwilling to understand what I was saying causing me to ask for a supervisor. I called again I explained that the fact that Vodafone were only in receipt of a photocopy on my ‘Certificate of No Objection’ was something which could easily be resolved by contacting the vendor and requesting the original – assuming he had not despatched the original in the first place. I was not in a position to send the original as I am not in possession of the document nor will I be in such a position in future as I will be returning to Chennai.
It seems incomprehensible that I should be penalised for some procedure which none of your staff seem to be able to give definitive advise about. You are still in receipt of 500+ rupees and I do not have a service. I wonder is this how you do business? If so I find it extremely shoddy.

My Vodafone details are as follows should you see fit to resolve the issue and reinstate my service by my return on the 17th February 2009.

Vodafone No. [protected]
Sim No.[protected]

RC Baxter

deepak kumar

from New Delhi, Delhi

the complaint about puk no. actully when i start my phone then my phone always ask for puk no. what will i do could u help me plzzzz my no. is [protected]

Patel Dharmendrakumar

from Pune, Maharashtra

Vodafone Telecom — Stop the service of Life time Prepaid Card

I am Mr.Patel Dharmendrakumar, residing at ahmedabad, i am the Vodafone Life time prepaid service customer, my vosdafone mobile number is [protected]. I am using this number from last 2years continuously.
Now, on 14th march, 2009 my vodafone mobile service is stopped by the company without my application or notice. For this mischief or unappropriate action i have visited vodafone company office at Maninagar, ahmedabad, but from the company or its employees no attantion has given to my complain even i didnt get any sufficient reply from them.
Thus i have decided to inform you about my problem. so I Mr. Patel Dharmendrakumar, requesting u to help me as soon as possible. do needful to me.

Thank You.