[Resolved]  Vodafone — Most irresponsible Service

Sir,
My Name is Umakanth.T.
I am the hutch customer from past 7 years.
Now I am baring the numbers
1)[protected] post paid customer of vodafone
2)[protected] post paid customer of vodafone
3)[protected] prepaid customer of vodafone
4)[protected] prepaid customer of vodafone

1st problem:- regarding number [protected]
1)I am unable to receive the network from past two months and till date but still i am receiving the bill every month.
2)i had complained about this to the vodafone customer care [protected] from my prepaid number and they are saying me that they are unable to connect me to the post paid department.So i asked what shell i do for this.Then I asked them whether post paid and prepaid departments belong to the same Company are not.
3)When they reqired a connection they will come to us but when we want your service they are not at all bothered about that.
2nd problem:-regarding number [protected]
1)After seeing this all i want to disconect this number so i called the customer care and asked to disconect this connection.they said me to submit a letter in Vodafone Head Quarters in Chennai,Which is 42 Kilometers from where I stay.
2)When they want a connection they just say lot of thing about there customer care and lot of offers provided by them.And they will come to us where we stay but when we have problem why we should do this all...
3rd problem with [protected]:-
1)I had take this number from a shop near my home where i submitted all my documents of proof.
2)But after 2 days they had barred my out going calls
Reason:-That i did not submit my documents of proof
3)!st thing why they are selling there sims in all the shops they find.Why don't they sell in so called Vodafone shops.
4)This is very worst Why because i had given this number in my resume
and I missed all my job oppurtunites.
4th problem with [protected]:-
This Number I got from my friend.This Sim is Having Some lock system which I am unaware.So i tried and the sim was locked,so asking about PUK number.So i Did an other major mistake That is calling to vodafone customer care.This time a new surprise
1)welcome to vodafone customer care service
We had changed our IDr Flow of service for the BETTER CUSTOMER CARE Service
press 1 -->for the lose of sim and so on
press 2--> some thing..........
..

...

...
press 5--> for the PUK Number and so on
SO i pressed 5
Enter the mobile number so i entered the mobile number
it had said me the puk number of that sim.
I am So Happy by listening and tried that thats it Now MY phone Was Blocked Completely...........
Help Me Plzzzzzzzzz
I again i tried to speak with the custome care In this new IDRs sevice we can't speak with the customer care support people.
So i tried to reach the custome support people in a different way like complaing for the lose of sim
now it asked me to enter my moblle number
as per that i entered
asked for the conformation
i conformed it.
then again asked for the number
again i entered it
asked for the conformation
i conformed it.
finally i got a message like THANK YOU FOR USING THE CUSTOMER CARE VODAFONE................
Think...........
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Apr 09, 2012
Vodafone India Customer Care's response
Hello Smarimuthu,

Please be assured that we are checking on the same. We will get back to you shortly with assistance. For further assistance, mail us at vodafonecare.[protected]@vodafone.com or dial 198(toll free).

Regards,
Vodafone Customer Care, Tamilnadu.
Complaint comments 

Comments

I have been a using Vodafone number since 2007 and I have to put up with the most indecent behavior so far. Vodafone customer care executives keep calling me twice or thrice a day as soon as the bill is generated asking silly questions like "Have you received the bill?" or "You billl payment date is ..." .

I requested them to not call me or I will stop paying the bill but they couldn't stop. This time I warned 20-30 times as they called me while I am in Hong Kong and on international roaming. I stopped paying the bill and recently even dropped an email saying that I will make full settlement and get out of this service. However, they called a girl in my office quite a few times and threatened her to disclose my other Hong Kong number. My Vodafone services were already stopped.

Now, I am not approved of this practice and they have created trouble to someone not even related to me. Note that I have already been replying the emails and I had already warned them to put a tap on irritating practices.

I would like to register a case against Vodafone. Please note that my credit limit is INR 10000 as displayed on Vodafone website while my accumulated bill is just INR 4313.
dear,
sir i am manas mallick. of your vodafone customer. my mobile no is [protected]. i am using the vodafone service last two yrs...when i am taken this connection this time no problem to your network. but recently i hav faced lots of problem..likes no network coverage, not lisition clearly voice of other side.i stay in midnapore town near police line, (D F O) i am complain in your local vodafone store in midnapore (JAC PAL)building...but there are no response my request. so i am requested...please take care of my request. and i am also saying that my family member 6 persons everybody use in vodafone. no. again i requested... to your company to slove my problem.


Yours faithfully
MANAS MALLICK.

DATA BALANCE IS NOT ACTIVATED

i have a lumia 535, there is a offer with this phone, if i use vodafone sim with this phone i will get 2 months of free 500MB 3G data.in first month it was activated, in second month it was not activated, , please solve this

calling and disturbing any time

hello sir, i am getting calls from a number-[protected]. i am actually all irritated from the person calling from this person

Sim problem

Wrong id problem

I am unhappy

You are deducting with out my knowledge last week you taken 100 rs todayy 40 rs I am not getting proper response from your customer care am Un happy can I go for legal complaint my number [protected] contact my husband [protected]

bill details for prepaid number

i want bill detail of my prepaid vodafone number [protected], which i think has been misused.my id is [protected]@gmail.com.

unethical and wrong charges

Hi team I m using mob no [protected]. I have been charged with 236 Rs as download charges. For three different packs nndtv apk etc. Please remove them immediately. Ankur gupta

porting mobile no 9888426267

i reqest who concern i had sent three time porting reqest for mb no [protected] every time vodafone reject my reqest .so i am reqest pl port my no [protected]

know about my incomeing and out going call details

DEAR SIR MY NUMBER IS [protected] I WANTS KNOW MY CALL DETAILS OF INCOMEING AND OUTGOING CALL FROM[protected] TO 8 JUNE 2014

I Want to Call Details

I want to call History in this mobile number [protected] from 01/06/2014 to 08/08/2014 it is very argent plz send me ca ll details on Email id [protected]@gmail.com Thanks Regard with SHARMA Foundation

Refund My Security Deposit

I have ported from Vodafone to Idea, when we purchase I give 250 Rs. for security deposit. So please refund my security deposit because I am Choose Idea network.

customer care ex does not support.

i call at 2.37pm. Susmita does not support me. I need APN settings. I can't access WhatsAPP. pl support me.

recharge not done

my No Is [protected] recharge done with 49 (internet pack ) transaction id No IG000DUC12 NET BANKING RECHARGE NOT WORK

Amount deducted from phone

my no. is [protected]. Around 50.00 Rs deducted from my mobile account on 31st OCT. When amount deducted that time I am in my office. Vodephone custmor agent not give proper answer.

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