[Resolved]  Vodafone — vodafone customer service

Dear sir/madam,

This is Anand H.S. Mo.no.[protected], I want my call summary please send this to my email. Please give me information about free minutes and sms service, and also send me my Ebill to my email anand.[protected]@yahoo.in.co

With best regards,

Anand H.S.

Vodafone — UP(E) Not updating of cash payment

Dear All

this is a very serious matter and request an immediate intervention in this case. Have been toiling hard for almost 10 days now but to no avail.

Had paid my bill of Rs. 1100/- cash via receipt number 805909 for my mobile number [protected]. The guy came to my house (he's been doing it for quite sometime now) and gave me the receipt after taking the money. The receipt dated 22/10/2008 bears the amount Rs. 1100/- and has a stamp of TOTAL SOLUTIONS on it.

The problem started when I continued to get calls on my mobile asking me to pay my September Outstanding since it was long overdue. I tried convincing them that the same had been paid, but nobody bought my logic. Now today, i went to Vodafone store at East End MALL in Gomti Nagar, Lucknow and the person on the Bill desk named 'Gaurav' blankly said that he can't help me with my last bills(already the counters at the relationship desks were 'Out of Network', again a problem with Vodafone whenever one visits them). He also directed me to the kiosk outside for payment of my outstandings in cash. I readily agreed to do it and went outside. Only to discover that the machine is a serious nuisance and a joke and returns note atleast 10 times before accepting it finally.

All in all, matter still stands unresolved as to my September payment which I paid on October 22, 2008. Would request you to solve this at the earliest. Also, its very sad that Gaurav(Bill Desk, East End Centre, Gomti Nagar, Lucknow) refused to let me know the name and Contact number for a person with whom I can speak on this case, even though I asked him many times over this. I fail to buy the point that Mobile Companies shall not give the names of Customer Centre Team Leader/ Manager even if asked consistently in regards to Customer Issues. Incase this is a practise, would request DoT or any other authority to look into this and put an end to the inconvenience thus caused to customer. The amount of harassment and mental tension that i had to undergo in last 10 days is simply not a joke!!

Incase I do not recieve a solution within 24 hours, will escalate this to other authorities.

Thanks

Kaushal Kumar
[protected]

send my Postpaid billing queries

i have top up my no with Rs 555 on 25/11/2008 but account was refilled by only Rs493.95 whereas the scheme prevailing was full amount on top up of Rs555.00.

Vodafone (Postpaid Connection) — Complaint No: 874201538

Hi!

I took a Vodafone Post Paid connection on 13th Nov 2008. Since then I was unable to make call to a particular landline number. Infact any landline number in that city. I registered a complaint calling the helpline. The complaint number is[protected]. I was told that this will corrected and it will take almost 20 days. I was surprised to know the speed of service. Anyways, on 20th I recieved a SMS that the complaint has been closed, but still I was unable to call the number for which I registered the complaint. How can Vodafone close my complaint without my consent. This is really rediculous. This shows no care for the cutomers.

I planned to return the connection and I visited vodafone center at Menhdipatnam and while talking to the representative I was ensured that this problem will be resolved within 3 days. It has been a week since then and the matter is pending. No body from vodafone give a damn care to even call me to check the status of the problem or update me on this. I really feel bad about the companies attitude towards customers in our country. They only care to make costly adds from money out of our pocket - "Where ever you go our network follows", but we will not be able to make calls using their network.

I don't whether writing here is useful or not but still I look forward something can be done to improve their attitude because customer care starts first from attitude.

Regards
Fazal Faruqui

Hi,

I have paid my bill and still my ubilled amount is showing on my phone ..so kindly request u to follow up this complaint and solve the problem as soon as possible, befor its too late.. As i m paying my bill on time to time ur services are bad .. u cant follow up with the customer compaints. so kindly request u last time .
My card is postpaid, I have paid the bill on Vodafone ministore at Matunga western rly, mumbai 400016, the still the amount r not updated .Ihave paid cash amount the receipt have i fax it on this given no.o[censored]r customer person given to me[protected] So Kindly update my amount .

Regards
Hemant kenkre
Mahim west

i am satyendera kumar sharma I m using vodafone prepaid last 3 years when i convert this number in to postpaid vaodafone store give me wrong SIM .i strongly disgaree how it posible when a person wants help you give him to wrong help it's big Mistake instead of no Help.

444 — increased credit limit

Hi, mob-
My complain is why the airtel has increased my credit limit without my consent, whereas I am being a customer atleast they should take my permission and they should increase my credit limit . Even after contact to customer care they simply denied to decrease my limit as they say this is the company norms and depends on the customer usage, the limit is credit increased. But I think this is cheating, company is not going to pay on my behalf whereas i have to pay by my pocket, i am sure this is not a fair deal rather this is cheating and further i will not use airtel as they not serve the customer rather cheat customer, , i am shocked and angry when the customer care dont want to decrease my credit limt., , , kindly do the needful so that my credit limt decrease.
Thnx and regards
Chandan English.

Dear Sir / Madam,

Sub : Discontinuation of my Cell No.[protected] - Rupesh Shah

With reference to above subject I would like to inform you that my vodaphone connection has been discontinued. There is no prior intimation or communication to me before disconnection from any of your customer care executive. Even the repose from vodaphone teleservice customer care as well as vodaphone gallery customer care was not favorable. There is no satisfactory response from any level.

While looking at such kind o[censored]nprofessional behaviour I feel to discontinue my mobile connection.

Please let me know in case you feel to resolve the matter and retain you customer.

Thanks & Regards
Rupesh Shah
(M) :[protected].

hi this is G.Anil. i have prepaid sim i activated my prepaid to post paid but my sim not activeted untill now. my sim is now coming not registered. that's y I'm complaining to u

i really dont know what to comment on AIRTEL that company is just putting his employee with free of cost that is why the customer is making call that weather you people have receive my bill...and plz tel me what service airtel has detained from his group of services and when a customer want that due to some reason if their is a disconnection of my no& now i am paying my bill after that ur employees didn't response to customer call ...
i dont know how they are running their comp

Threatening is their usual way. We indians needs to teah Vodophone a lesson.
As far as I know, vodophone is the only mobile service provider in India who doesn’t allow conversion from post-paid to pre-paid. Once you are in their trap of post paid, you either have to keep paying the rent Or just discontinue the service to escape their monkey fist.

Mine is a very old vodophone number [protected], and while the talks were on, they went to the extend of threatening me and taken steps for initiating legal proceedings against me. General Manager – Legal - YUNUS H AHAMED yunus.[protected]@vodafone.com & LOKESH.MAHALINGAPPA Senior Manager – Legal - lokesh.[protected]@vodafone.com have sent me legal notice after they told that they will convert my post paid to pre-paid. They are going back on their promise and harassing me.

Multiple times I have expressed written willingness to talk to them, and asked them their phone number, but they never bothered speak to me.


I will expose this very bad tactics of vodophone, for plundering money from the larger population in India and I will fight this out in all the legal forums in every possible way. It is a public need to have the facility to convert post paid to pre-paid especially in this bad economic conditions, and people still need to stay connected, when there is maximum number of job losses & to move on in their modest life.

I will see that Vodophone don't fool our people anymore. At a minimum rent of Rs.200/- per month, even if one make only one call, people in India are intelligent enough to multiply the amount with the number o[censored]nfortunate postpaid customers to calculate the amount Vodophone guys are looting so freely.


All other mobile service providers in our county has the facility to switch from post-paid to pre-paid and that too very easily within minutes. How can they insist a poor man to continue paying rent when he doesn’t have a job. An incoming number is the most needed one for a person who has lost job. Let them take the money form those who actually need the facility.

I have approached the consumer forum as the first step. Complaint Id: 11759.

You can contact me if you want to join hands – [protected]@hotmail.com

Threatening is their usual way. They will say that they are going to send eminent people to your house to get the gills collected and you wont be able to resist them! We Indians need to prove them wrong.

As far as I know, vodophone is the only mobile service provider in India who doesn’t allow conversion from post-paid to pre-paid. Once you are in their trap of post paid, you either have to keep paying the rent Or just discontinue the service to escape their monkey fist.

Mine is a very old vodophone number [protected], and while the talks were on, they went to the extend of threatening me and taken steps for initiating legal proceedings against me. General Manager – Legal - YUNUS H AHAMED yunus.[protected]@vodafone.com & LOKESH.MAHALINGAPPA Senior Manager – Legal - lokesh.[protected]@vodafone.com have sent me legal notice after they told that they will convert my post paid to pre-paid. They are going back on their promise and harassing me.

Multiple times I have expressed written willingness to talk to them, and asked them their phone number, but they never bothered speak to me.


I will expose this very bad tactics of vodophone, for plundering money from the larger population in India and I will fight this out in all the legal forums in every possible way. It is a public need to have the facility to convert post paid to pre-paid especially in this bad economic conditions, and people still need to stay connected, when there is maximum number of job losses & to move on in their modest life.

I will see that Vodophone don't fool our people anymore. At a minimum rent of Rs.200/- per month, even if one make only one call, people in India are intelligent enough to multiply the amount with the number o[censored]nfortunate postpaid customers to calculate the amount Vodophone guys are looting so freely.


All other mobile service providers in our county has the facility to switch from post-paid to pre-paid and that too very easily within minutes. How can they insist a poor man to continue paying rent when he doesn’t have a job. An incoming number is the most needed one for a person who has lost job. Let them take the money form those who actually need the facility.

I have approached the consumer forum as the first step. Complaint Id: 11759.

You can contact me if you want to join hands – [protected]@hotmail.com

Threatening is the vodophone way

(Harassment by Vodafone in conversion of post-paid to pre-paid connection)

Threatening is vodophone’s usual way if you approach them with a complaint or request. They will not hear what bad experience you have gone through with them. They will just look at the last bill according to them, and will say that they are going to send eminent people to your house to get the bills collected whatsoever, and boasts that you won’t be able to resist them as they are mightier than you! We Indians need to prove them wrong.

As far as I know, vodophone is the only mobile service provider in India who doesn’t allow conversion from post-paid to pre-paid. Once you are in their trap of post paid, you either have to keep paying the rent Or just discontinue the service to escape their monkey fist.

Mine is a very old vodophone postpaid number and I don’t want to loose that number as it is circulated to so many key people. But when the vodeophone call center guys called me up and threatened to send their eminent people to get the bills collected, I wanted to switch from post paid to pr-paid. That way, they will have their damn money and I don’t have to speak to their henchmen again. While the talks were on, they again threatened me and taken steps for initiating legal proceedings against me. General Manager – Legal - Yunus H Ahamed yunus.[protected]@vodafone.com & Lokesh Mahalingappa Senior Manager – Legal - lokesh.[protected]@vodafone.com have sent me legal notice after they told that it is possible to get my same old number in pre-paid through a convoluted process. I walked into the vodophone office at Indiranagar and they bluntly said it is absolutely not possible to convert post-paid to pre-paid whatsoever. Now they are going back on their promise and harassing me.

Multiple times I have expressed written willingness to talk to them, and asked them their phone number, but they never bothered speak to me.

We need to expose this very bad tactics of vodophone, for plundering money from the larger population in India and I will fight this out in all the legal forums in every possible way. It is a public need to have the facility to convert post paid to pre-paid especially in this bad economic conditions, and people still need to stay connected, when there is maximum number of job losses, to help them move on in their modest life.

We need to make sure that Vodophone don't fool our people in India anymore. At a minimum rent of Rs.200/- per month, even if one make only one call, people in India are intelligent enough to multiply the amount with the number o[censored]nfortunate postpaid customers to calculate the amount Vodophone guys are looting so freely.


All other mobile service providers in our county have the facility to switch from post-paid to pre-paid and that too very easily within minutes. How can vodophone insist that a poor man should continue paying rent when he doesn’t have a job, or simply because he doesn’t want the facilities as it is too costly for the pocket/ affecting peace of mind? An incoming number is the most needed one for a person who has lost job. Let them take the money from those who actually need the postpaid facility.

I have approached the consumer forum as the first step. Complaint Id: 11759.

Ion a simple search, I could see many people are affected by this monkey fist of vodophone. Some examples are below:

Vodafone Postpaid Connection Complaints - Harassed with the services
https://www.consumercomplaints.in/my-complaints.htmlvodafone-postpaid-connection-c78230.html


Vodafone Complaints - Harrasment caused by Vodafone in connection to conversion of post-paid to pre-paid connection
https://www.consumercomplaints.in/my-complaints.htmlvodafone-c35338.html


vodafone post paid Complaints - vodafone customer service (Threatening)
https://www.consumercomplaints.in/my-complaints.htmlvodafone-post-paid-c24520.html


Please contact me if you want to join hands, or you want me to join hands with you if you already have started a fight – [protected]@hotmail.com. Also send me as much links as possible on the Vodophone harassment in converting postpaid to pre-paid. I am going to host a dedicated site for vodophone harassments. Also please suggest a name for the web site.

Threatening is the vodophone way

(Harassment by Vodafone in conversion of post-paid to pre-paid connection)

Threatening is vodophone’s usual way if you approach them with a complaint or request. They will not hear what bad experience you have gone through with them. They will just look at the last bill according to them, and will say that they are going to send eminent people to your house to get the bills collected whatsoever, and boasts that you won’t be able to resist them as they are mightier than you! We Indians need to prove them wrong.

As far as I know, vodophone is the only mobile service provider in India who doesn’t allow conversion from post-paid to pre-paid. Once you are in their trap of post paid, you either have to keep paying the rent Or just discontinue the service to escape their monkey fist.

Mine is a very old vodophone postpaid number and I don’t want to loose that number as it is circulated to so many key people. But when the vodeophone call center guys called me up and threatened to send their eminent people to get the bills collected, I wanted to switch from post paid to pr-paid. That way, they will have their damn money and I don’t have to speak to their henchmen again. While the talks were on, they again threatened me and taken steps for initiating legal proceedings against me. General Manager – Legal - Yunus H Ahamed yunus.[protected]@vodafone.com & Lokesh Mahalingappa Senior Manager – Legal - lokesh.[protected]@vodafone.com have sent me legal notice after they told that it is possible to get my same old number in pre-paid through a convoluted process. I walked into the vodophone office at Indiranagar and they bluntly said it is absolutely not possible to convert post-paid to pre-paid whatsoever. Now they are going back on their promise and harassing me.

Multiple times I have expressed written willingness to talk to them, and asked them their phone number, but they never bothered speak to me.

We need to expose this very bad tactics of vodophone, for plundering money from the larger population in India and I will fight this out in all the legal forums in every possible way. It is a public need to have the facility to convert post paid to pre-paid especially in this bad economic conditions, and people still need to stay connected, when there is maximum number of job losses, to help them move on in their modest life.

We need to make sure that Vodophone don't fool our people in India anymore. At a minimum rent of Rs.200/- per month, even if one make only one call, people in India are intelligent enough to multiply the amount with the number o[censored]nfortunate postpaid customers to calculate the amount Vodophone guys are looting so freely.


All other mobile service providers in our county have the facility to switch from post-paid to pre-paid and that too very easily within minutes. How can vodophone insist that a poor man should continue paying rent when he doesn’t have a job, or simply because he doesn’t want the facilities as it is too costly for the pocket/ affecting peace of mind? An incoming number is the most needed one for a person who has lost job. Let them take the money from those who actually need the postpaid facility.

I have approached the consumer forum as the first step. Complaint Id: 11759.

Ion a simple search, I could see many people are affected by this monkey fist of vodophone. Some examples are below:

Vodafone Postpaid Connection Complaints - Harassed with the services
https://www.consumercomplaints.in/my-complaints.htmlvodafone-postpaid-connection-c78230.html


Vodafone Complaints - Harrasment caused by Vodafone in connection to conversion of post-paid to pre-paid connection
https://www.consumercomplaints.in/my-complaints.htmlvodafone-c35338.html


vodafone post paid Complaints - vodafone customer service (Threatening)
https://www.consumercomplaints.in/my-complaints.htmlvodafone-post-paid-c24520.html


Please contact me if you want to join hands, or you want me to join hands with you if you already have started a fight – [protected]@hotmail.com. Also send me as much links as possible on the Vodophone harassment in converting postpaid to pre-paid. I am going to host a dedicated site for vodophone harassments. Also please suggest a name for the web site.

prepaid to post paid — arrogant behaviour of service personnel at service centres

hi,
Myself is imran mulla and i m representing my aunt over here .we are from sangli city in sangli district in maharshtra.She had purchased a pre paid vodaphone no [protected] .due to heavy calling we used to recharge frequently.one fine morning we recieved a call from vodafone call centre suggesting us to convert from existing prepaid to post one (budget plan 225 ).We approached the local service centre accordingly.informed them accordingly and completed the formalities like submission of required documents for the conversion process. after a week or so we recieved a call from verification personnel that he was supposed to visit our residence for verification.but as aunt had gone to our nearby native village to look after our agri farm related works we asked him to visit later or verify by visiting over there. he agreed to visit later.later when aunt returned back we followed up at service centre repeatedly for verification.but the response was very unwelcoming.After weeks passed the verificcation personnel visited and collected the documents required. after that no response for weeks .we followed up asking about status.the personnel answered that they needed reverification.the personnel visited twice after that and colleced papers thrice allogether but all in vain.we havent recieved any response regarding the conversion.when we finally approached the service centre at sangli asking for final status they literally pushed us out of the centre misbehaved with us and told us that we could not pass the verification process and they are not liable to give us a post paid connection. the arrogance rose to such a level that when asked about for their reply in writing they were not ready for the same and asked to complain whereever we want.i m going to file a complaint of misbehaviour at local police station and file a suit in court of law for insulting us by complaining that we havent passed the verification as they have discovered it in the process that we cannot pay the bills. let me mention over here that i have purchased two idea nos after that [protected], [protected] and am paying bills amounting to 2500 per month.my aunt is retired teacher and recieves govt pension amounting to 7000 per month in addition income from other sources amounting 10000 per month. this is ridiculous and i expect the vodaphone authorities to take cognizance of same failing which they will have to face the law suit.

5. incoming sms problem from overseas some time local --never solved
EXACTLY THE SAME PROBLEM! AT CUSTOMER CARE PHONE LINE 111 AND IN VODAFONE SHOPS THEY SIMPLY DENY THAT THIS PROBLEM IS EXIST AND SAYING THAT PROBLEM IS WITH MY HANDSET BUT IT WORKS PERFECRLY WELL WITH OTHER OPERATORS SIM-CARDS!

I have convert my three nos vodafone from prepaid to post paid-- two nos from dealers, one from vodafone shop noida. Dealers given me full survice & well come note at the time of conversion . Same is asked to Abishek at Vodapone shop . He assured mewill be delivered soon & marked has been given in my system reqt. Same is told to him why it is mentioning has bben given without deleiver to me . he told me don't worry sir, it is no any issue & will be given to you . He was logging that time at Rehman ID .on Nov 09, 2008. But till date any response is come to me . Many times i have given reqt to customers care. I have more than 6 nos reqtt & talk to supvisor floor many times . till date waiting resolution .

Airtel — Increased my Credit limit without my permission

Hi,

I have taken new Air- tel Postpaid Connection
after a month they increased my credit limit
without asking me when i complained in customer care
they simply told me that they cant help me

hi...[protected]