[Resolved] Vodafone — vodafone customer service | |
Hi, My name is praveen kumar , i own two vodafone post paid connection , one of my vodafone numbers had a huge bill (not how much i usually talk for), hence i suspected wrong billing, So i requested the customer care to send me an itemized bill or the same, Which obviously they never did, and in turn i did not pay the bill amount , now after almost three months i get a call from an unknown number , and i am told that the bill was sent ? i dont know to which address, and i am asked to make the payment. I informed the customer care representative about the situation. At the end he "THREATENED" me of coming to my residence and collecting the bill. This is a totally unprofessional behavior to a customer who has held a vodafone phone now for 3 years. Was this information helpful? | |
Dec 3, 2016 Complaint marked as Resolved Verified Support Jan 10, 2012 Vodafone India Customer Care's response Hi Smitha, We sincerely regret the inconvenience caused. Please refer to http://www.vodafone.in/vas/callmanagement/pages/callmanagementservices.aspx for details on the Call Filter service. Call 55144 to subscribe for the service (charges applicable ). You will be charged Rs. 99/- as a monthly rental. Email us at vodafonecare.[protected]@vodafone.com for any further assistance or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Karnataka Verified Support Jan 28, 2012 Vodafone India Customer Care's response Hello Siddu, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xjjxH2 we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Feb 07, 2012 Vodafone India Customer Care's response Hello Ramesh, Kindly share your number with us here http://bit.ly/xQ2yMo and we'll get back to you soon to address your concern. Regards, Vodafone Customer Care Verified Support Mar 01, 2012 Vodafone India Customer Care's response Hello Ajay, Please leave us your alternate number here http://bit.ly/hzNUch so we can get in touch with you and resolve the matter. Regards, Vodafone Customer Care | |
269 Comments | |
Comments
Instead my request vodafone have activated the dialer tone on [protected] it is as good as cheating.1
Reply
Pavilions and Interiors — Itemised bill
I want my current month of Itemised bill of No.[protected], may, 2009. from last month onwards I can not get my incoming & outgoing detilas. I am trying to call you from 15 days, but never received any call. i want to ask u a question, what is the meaning of HAPPY TO HELP ?. while making call u don't give the option for talking to CCE. Try to be honest with customer.
Vodafone — Regarding paid service of Vodafone activated by its own
Dear Sir/mam:I Sayantani Das resident of Delhi region putting a complaint against vodafone.the reason is i got a call from vodafone itself asking for activate the caller tunes, its like a computerised call where a caller can listen some songs and if he/she interested to activate his/her caller tunes, then he/She should press a number of his/her like songs for caller Tunes.
But When I got that call i didn't press any number for my caller tune services to be activated, but it happened by itself own.
and I got a SMS regarding that my caller tunes Services is activated.
When I tried to speak to the Customer care people, they are like not listening and said you have to pay for that caller Tunes activated.
please help and suggest what i can do to punish them for doing wrong thing as a customer.
thanks & regards,
Sayantani Das
i am satyendera sharma working in apnicite.com they not provide me my salary last 5 months
how cum uguys given my old no. i.e [protected] to sumone else in d market. i have got 3more connections widme. uwill bear it. at ur on cost.
hiii...i dnt want that maa bill comes 2 maa home...plzz send it on maa e-mail only...its my request...i dnt need any kind of call details...wd my bill...
Vodafone — Even after Cancellation i'm Receiving the Bill
Hi AllThe Happy to Help People are infact happy to Rip Off. I had heard about mobile phone companies ripping of theri customers and felt i was lucky. Since i was moving out of bangalore. I went to the Vodafone customer care center in Indira nagar and reported o desk 3 after wating for 1/2 Hour ( They make u wait that much for cancellation as Desk 3 handles that only) . As guided by the Happy to Hell Respresentative i paid the amount via my credit card. When i asked for the acknowledgement he siad it not necessary..its registered in our computers. I left and voila after 1 month here comes the first bill... with all the nice details 0 calls, but other charges included... i sent a mail and comes the rely that they didint get any request from my side... ??? ... how easy to say that i dont have an acknowledgement... When i call the Call center - - - they simply transfer my calls and no one answers or simply disconnected...as for complaints i have dial a separate number after i dial the help line. I got frustrated... and finaly told the helpline that who will pay my travelling expense...he simply said ..go back to he customer center and they will help you... yeah right... this time icancel i get an acknowledgement and i dont pay the extra amount what ever may come.
My sincere advise...avoid vodafone
Vodafone Post paid service — Vodafone Postpaid Bill Details Mismatch
I have received the Vodafone Post paid bill for the month of May 2009 from vodafonecare.[protected]@vodafone.com. The bill shows roaming charges of Rs 545.51 on the first page and the same roaming charges is dispalyed on the second page of the bill for the amount of Rs 1057.20. The sumarry of current charges sum total values is also wrong if Rs 545.51 is taken into consideration. I have been losing credit off my Vodafone Sony Ericsson K618. I have been checking and can confirm that I lose credit without touching the phone - receiving anything etc. Please let me know what I must do to solve the problem and reclaim my lost credit which I estimate to be £45 in the last year.
Thanks
Esme Sparrow
Thanks
Esme Sparrow
dear sir
my no is [protected]. this disconnected last july 2008 so i want a full statement before three month like march, april, may june and july.
please give me replay it is very urgent for me
thank you
my no is [protected]. this disconnected last july 2008 so i want a full statement before three month like march, april, may june and july.
please give me replay it is very urgent for me
thank you
This is the worst site i have seen in my life...It will not open even once also. Just for saying that we can pay the bill through net, atleast we cannot even open the site.
Vodafone — my no. still not working after payment
this is ashu rajpoot my mobile no. is [protected] i have a postpaid vodafone connection on 2rd july 2009 i've made a payment of rs 2000 cash on lodhi road vodafone store at 8 pm 16 hrs ago my no. is still not working. Please do the need full.thanking you
yours truely
ashu rajpoot
Sir,
im Malleswarrao i was changed by prepaid to postpaid when i was changed i forgotten to get backup my nos.. So pls. tell me about this how can i get backup my nos.whether its possible to get or not.
regards,
Malleswar
Chennai
im Malleswarrao i was changed by prepaid to postpaid when i was changed i forgotten to get backup my nos.. So pls. tell me about this how can i get backup my nos.whether its possible to get or not.
regards,
Malleswar
Chennai
Vodafone — Single number sold to multiple customers by VODAFONE authorised ministores.
Hi,Respected sir's my name is Varun Tyagi, Resident of C-27 Dilshad Colony, Behined bank of baroda ATM. I took a post paid connection from VODAFONE on 6th July 2009, Number:- +91-[protected]. I was told by the executive in Ministore that number will be activated in 24 to 72 HRS. Number was not activated but i found out that the number is sold to another person living in SHAHADRA for some extra money. VODAFONE took Rs: 500 as the security deposit from me.(I have the original copy of reciet).
My concern is that how can these MNC companies fool consumers and sell numbers like a bid. Single number can not be sold to multiple customers.
I request you to look into this matter and please help me out as i don know weather i will get my security money back or not.
Worse things the customer care is so bad, they are not willing to help me out, instead they jus dissconnect the phone while talking. I had a word with a supervisor in VODAFONE named:- Ahmed. He dissconnected my call and never called back. I don even know what will these people do with my documents i gave them. Scared that these docs might fall in wrong hands, and i could get into trouble.
I urge to to help me as this is the highest level whick i can think of going and getting JUSTICE.
Regards
Varun Tyagi
+91-[protected]
Vodafone — POOR NETWORK SERVICE
DEAR SIR,I M USING MB.NO [protected] . & SUFFERING FROM NO NETWORK, SOME TIME SAY'S SWITCH OFF., NOT REACHABLE, I M USING POOEREST SERVICE FROM UR SIDE, I HAVE CALLED MANY TIMES ON "111" BUT IT VAIN. ARE UR DEPTT. SOUND SLEEPING IN AC'S ROOMS
some one from ur customer is using my id or address proof...the no. for which my id is used is-[protected] so, pls discontinue this no. bsoz there can be chances of fraud or miss use...plz help me..and verify this id..
thanking you,
gaurav
thanking you,
gaurav
Vodafone — Asking for repayment
Sir,I got the Vodafone postpaid connection Few monthes before.the gave me the first bill of Rs.904.I paid this bill by DD and corier it to the address given in the bill.After some days the vodafone Send me the Payment Reciving message on my mobile.After some days the officer called me and told me that they have not got the payment, then i go to the centre which is in our city (Jhansi)ADDRESS:In front of Pramod petrol pump, elite chaurah, Jhansi.I went to the office show the Draft which is present in there office itselfbecause i have notised the draft in the office.after that thw paymet has been credited to my account.After 1 or2 monthes when we r out of station we got the call in the roming from Vodafone that the draft provided by us has been lost by the Vodafone or the Bank so kindly provide the Duplicate.i told the whole procedure of getting the duplicate draft it is issued by the bank but the endebity bond is signed by the person who loose.
the neglect the procedure and told us for re payment either by duplicate drafte or any way.The added the Rs.904 to the unbilled amount again.I have got the limit of 1500.
Well its between the Bank and the Vodafone.I completed my job of payment, then i suffer for this problem.
and also we have not got the Bill of june at our address and they added the name of the person who have recived the bill of may and told us by call that VODAFONE has delivered the Bill.
I have not got the bill so after the Date is over tahen i went to the Mini shops they told me that they will provide the bill .they called me in evening, every day they do like this, as the time passes the due date is over and the barred my phone.as the 904 +the amount of june exceeds the limit.
is it my mistake that we have not got the bill at our home, now the vodafone is adding the 100 rs late payment to the Rs904(Ist bill amount)=1005 and the 100rs late payment to the bill of June.
why shoul I pay the useless bill amount and the first bill again.
plz help me
Ramesh chandra Gupta
[protected]
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+91 22 7171 5000 (HQ)
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