[Resolved] Vodafone — Roaming services absolutely pathetic
I am a postpaid user in Mumbai. When I had been out of town, I could not find any Vodafone network there despite it being a fairly big town in Orissa (Bhadrak). All other major operators had their network there. However, when I tried connecting to one of the other networks, I kept getting a "No access" error. Customer care told me that they do not have a "tie-up" with other carriers in that area. Before leaving Mumbai, I had called up customer care to ensure that roaming services are available in Orissa and at no time did the rep hint on this "no tie-up" stuff.
More recently, a friend went abroad and got International Roaming activated (after paying a security deposit of Rs. 3000). However, on landing in Thailand, he found that he was in the same "no-access" situation. Repeated calls to customer care haven't solved anything. What is more irritating is that mails to corporate.[protected]@vodafone.com aren't answered. No one would expect such high-handedness from a respected company.
Now I wish Vodafone had never taken over Hutch. It has actually degraded the once wonderful service.
Complaint marked as Resolved Aug 13, 2020