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Vodafone — not changing talk plan

Sir,
I am a vodafone subscriber no [protected]. I had asked for talk plan to changed by sms and through vodafone request center three times in october 2009. but it was not done. now in november I got the bill with the old plan. Now again I am trying to change and they say it will be done by 14th december. My complaint is that if in october three complaints were made why it was not changed and why not immidiately.
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    Vodafone India
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