[Resolved]  Vodafone — Harassment in the name of ID & Address Proof on a 5 year old connection

Vodafone — proof details not valid

Dear Team,

I have submitted all proof regarding my identity and address proof so that is why my connection is alive since more than 6 months now I am getting message "Hello Your current address proof is not as per TRAI guidelines Kindly resubmit your address proof".

Could you explain who crosscheck my address details and found difference. could you prove that my details are wrong.

TATA DO CO MO
TO
THE GENRAL MANAGER, TAMIL NADU
REG: HARASSMENT IN THE NAME OF ID PROOF & ADRESSPROOF
SIR,
I WOULD LIKE TO DRAW YOUR KIND ATTENTION REGARDING MY MOBILE NO [protected] IN THE NAME OF RATAN GORAI, I BOUGHT THIS SIM CARD TWO MONTHS BACK AT UDAMALPET (T. N) BUT AFTER TWO MONHTS O[censored]SING THIS NUMBER DOCOMO PEOPLE ALL OF A SUDDEN STOPED OUT GOING CALL BARRED, THEN I HAVE DEPOSITED MY ID & ADRESS PROOF TWICE TO MY RETALER UDMALPET(G .PRASSAT .M O [protected]), BUT I AM SORRY TO INFORM YOU THAT, MY MOBILE IS YET TO ACTIVATE FOR OUT GOING CALL,
SIR, THIS SI MY KIND REQUEST, PLEASE TO LOOK IN TO THE MATTER, AND TRY TO ACIVATE AS EARLY AS POSSIBLE.
THANKING YOU,
RATAN GORAI,
DASSAPA NAGAR, 5/550, UDAMALPET, T.N

Hi Abraham,

Thank you for submitting the documents at the Vodafone store. As you have been confirmed by our Customer care team, your connection has been activated w.e.f. 04.02.2010. Continue to enjoy uninterrupted service from Vodafone and make calls to your loved ones. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Vodafone Customer Care.

Dear Sir,

i am harassed by the number [protected].
so i want detail about its comsumer name and addrase.
please giv me that

Dear All,

The chain of mails below is an example where even after writing to a Nodal Officer, the response from Vodafone has been just for name sake and incomplete as per any reasonable cutomer service standards.

Thanks.
Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: [protected]@rediffmail.com
[protected][protected]------

Zi Abraham/db/dbcom
[protected]:28 AM
To
maithri.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
cc
[protected]@rediffmail.com, [protected]@rediffmail.com, [protected]@gmail.com, [protected]@timesgroup.com
Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]





Hello Maithri,

Thanks for your response. However, your response doesn't answer any of my concerns listed down in my earlier mail. Even the clarification provided below doesn't state as to what documents that were maintained by Vodadfone on the connection were noncompliant with the DOT requirements. Or is it that Vodafone did not have necessary arrangements to store the documents or had misplaced the customer documents due to which new proofs were sought again from the customer???

When I write to a Nodal officer the least I would expect would an appropriate and detailed response.

Could you please reply to each my concerns with details?

Thanks.
Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Maithri H <maithri.[protected]@vodafone.com>
[protected]:50 AM
Please respond to
maithri.[protected]@vodafone.com

To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]






Dear Mr.Abhraham
Thank you for your email dated 11/Mar/2010 about documents

We would like to inform you that as per the new directions issued by TRAI & DOT we have been directed to collect valid documents towards the Vodafone number [protected]
Kindly be informed that if the documents are not been submitted the Vodafone number will be deactivated as per the directions issued by TRAI and DOT
In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to Help

Maithri H
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : maithri.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: zi.[protected]@db.com
Sent: 11-Mar-2010 20:08:44
To: maithri.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Complaint on mobile phone connection: [protected]

Hello Maithri,

The reasons why I am writing this e-mail is because (most of earlier
history is available in the mails below):

1) Not fully convinced with the kind responses on my earlier mails as they
seem to be pre-formatted and is not a specific reply to our concerns
2) Not satisfied with the call center responses to our complaints on
multiple occasions and earlier many times we were asked to physically
visit the vodafone stores
3) Again on 9th March the outgoing call and other facilities were barred
on the connection [protected] and a complaint was raised with ref.
[protected]
4) A rebate is due for those no. of days where the call facilities were
barred in Feb 2010 due to incorrect credit limit .
5) A rebate is due for those no. of days where the call facilities were
barred in Mar 2010 due to incorrect billing cycle
6) Till now nobody has confirmed as to what documents were not in line
with the DOT requirements which led to this series of inconveniences and
unsatisfactory customer service
7) None of your customer service representatives have been to able to
re-establish the relationship number that proved the 5 year customer
lock-in status instead of new relationship number which is currently
assigned for this connection

It would be great if you could respond to each of the points detailed
above separately instead of a two line reply which wouldn't restore the
faith that the problems/issues have been looked into.

Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Vodafone Care <vodafonecare.[protected]@vodafone.com>
[protected]:48 AM
Please respond to
vodafonecare.[protected]@vodafone.com


To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]






Dear Mr.Abraham,

Thank you for your email dated 16-Feb-2010 about the connection.

We regret for the inconvenience caused due to the typo error.

We would like to inform you that as per the new directions issued by TRAI
& DOT we have been directed to collect valid documents towards the
Vodafone number [protected].

In case you need further assistance, please do call or email us. We'll do
our best to help you.

Happy to help,
Renju

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: zi.[protected]@db.com
Sent: 16-Feb-2010 15:26:44
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gamil.com
Subject: Re: Complaint on mobile phone connection:[protected]

Hello Pavana,

Quite disappointing to see that the reply was a copy of a mail response to

another customer with number [protected].

Can you please detail as to what documents did not meet the DoT
requirements?

Further to my e-mail on 11th Feb, the outgoing facility was barred and we
had to visit the Vodaphone Store at Indiranagar twice (once on 11th Feb
evening and again on 15th Feb) to get the services reinstated.

From your response, I do not think that the complaint has been
investigated fully and therefore I am unhappy with the response. Please
investigate fully and give me an explanation as to why we should have
undergone this annoying ordeal. Also, please provide a rebate for the
number of days for which the services where suspended. Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------



Vodafone Care <vodafonecare.[protected]@vodafone.com>
[protected]:37 AM
Please respond to
vodafonecare.[protected]@vodafone.com


To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Complaint on mobile phone connection:[protected] [REF:[protected]]






Dear Mr. Abraham,

Thank you for your email dated 11-Feb-2010 about Vodafone account.

We would like to inform you that the documents submited towards the
Vodafone number [protected] is not Complied with the regulations and as per

the new requirement hence the account was deactivated.

However as per the new documents received the connection has been
reactivated and all the benefits of the previous accounts has been
extended, STD, ISD and National roaming service is also activated.

We regret the convenience caused and Thank you for giving us an
opportunity to serve you. Your association with us has been most valuable.



In case you need further assistance, do call or email us. We'll do our
best to help you.


Happy to help,

Pavana Bheemaiah
Vodafonecare
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones
within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: zi.[protected]@db.com
Sent: 11-Feb-2010 17:43:40
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gamil.com
Subject: Complaint on mobile phone connection:[protected]

From

Zi Abraham
on behalf of my wife: Ushas S Purohit (Mob:[protected]


To

Manager Customer Service
Vodafone Essar South Limited,
Sunningdale, 3rd Floor,
Embassy Golf Links Business Park,
Koramangala Intermediate Ring Road,
Bangalore 560071

Dear Sir,

My wife, Ushas, has been using the number[protected] since 2005. All of a


sudden Vodafone asks her to submit the identity proof and address proof to


the nearest Vodahone Care Store. Due to personal inconveniences and being
the mother of a one year old she was unable to do this within the
specified time. Vodafone disregarded the relationship of nearly 5 years
and did not even bother to send a representative to collect the documents.


The connection was finally disconnected sometime last week. The company
never bothered to note that every month hard copies of the monthly
statements were being send to the communication address and the receipt
was acknowledged.

My wife had to make personal sacrifices to visit the nearest Vodafone
service center (100ft. road, Indiranagar, Bangalore) and get the
connection reactivated. To add insult to injury, it has now come to our
notice that the Vodafone store people have put this up as a new connection


and therefore it doesn't have any record of the long term relationship
that was maintained. This further resulted in unsatisfactory responses
when we had followed up on the Mobile Connect service that we had
activated sometime earlier last week.

Also, when the connection was reactivated the vodafone store
representatives insisted that the previous bill had to paid in full even
before the due date on the monthly statement. This was quite unreasonable
as (a) it was before due date (b) the credit limit on the connection was
not even used up by 50%.

After the harassment and the objectionable hazels of getting the
connection re-established, it was least entertaining to know that the
connection is now categorized as a new one and any additional service can
come through only after the verification of the documents.

To sum it up the experience has been horrible and un-encouraging for a 5
yeared customer. Hope that you would be able to look it this and rectify
and restore the track and history with your company on record for the
mobile number[protected].

A reply would be much appreciated. Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Dear Mr. Zi Abraham,

We are sorry to hear of the inconvenience faced by you, due to our need of complying to the TRAI regulations regarding document validations. Please be assured that you are an esteemed customer of Vodafone and your feedback is very valued. We hope that the issues related to your connection are now resolved and that you are able to enjoy uninterrupted outgoing and incoming connection. Kindly do write in to us at vodafonecare.[protected]@vodafone.com, with any further queries, requests or suggestions and we would be happy to help.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Facebook Commmunity: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Karnataka.

Dear Zi,
I can relate to your concern. I did some google search on a similar issue that I am facing and came to this post. I got an SMS this noon that I need to submit my address proof at a vodafone store by 8PM today or else my connection would be suspended ! I thought it was a mistake, as my entire family is a vodafone family and I pay almost Rs.4500 every month for two connections that I have in my name (I'm a blackberry, ISD, Roaming freak ) without fail. I am a vodafone customer since 2006 February.

I called up the customer care to inquire about it, and I was given only a rude response that 'Sir, this is DOT asking us, we cant help it. its our policy to suspend your line if there is a delay in submitting your documents'. I was like 'what the hell, did DOT wake up today morning and asked for Abhilash Mana's address proof that they need it by 8PM today ?'. The response was cold. I called up their customer complaints number, and the response was more or less in the same lines. I asked them 'What if I were hospitalized ? Would you still ask me to submit the documents by 8PM today ? or what if I were not in India when the SMS came ? Or what if I was too busy today that I cant pay a visit to your office ?' The response I got was again, the same. "Sorry, thats our policy, at the most I can extend your timeline by an extra couple of hours tomorrow morning". I asked them 'Why are you threatening ? Isnt there something called timeline for customers to respond to your requests ? is it that you realized this morning my documents were missing and wanted them this evening " I got another funny response which was like "Sir we send these SMS in batches. So your number was today" ! Can you believe this ?

Well, I've nothing more to day, but I've decided to move out of vodafone. Enough of relationships and happiness to help. I've never been treated like this by any of my service providers !

i want address proof of this vodafone number [protected]

i want address proof of this vodafone number [protected] recenlty on my e-mail account [protected]@rediffmail.com because i m waiting for answer online. pls sent me fast.


from vijay kumar sharma

please send me my name &adress of my name is gurpreet singh my mobile number is [protected]

Sir, My Vodfone connection No.[protected] was disconnected due to non submission of ID proof & photograph etc. which I submitted 24 hours before. But so far connection is not regularised inspite of assurance from the vodafone centre executive. From : P.C. Sharma