[Resolved]  Vodafone — Prepaid to Postpaid Conversion

Hi ,
I submitted a request for my prepaid card to be converted into postpaid . Vodafone customer care people assured that service will be activated after 48 hrs of document submission.Submitted my docs + money(amount:299 Rs) on 27th Feb. It has been 6 days since..My service has not been activated.

Moreover before activating my post paid sim they deactivated my pre pain sim as well..

My phone is completely out of service for the past 6 days...

I have called them so many times and requested ..but they are just not bothered about this..

Please take my complaint into consideration and help me in getting my phone activated..

Thanks.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

HI, i convert my prepaid connection to post paid.but when i am calling to customer care then it always go to prepaid section. nobody care about my complain since last 2 weeks.I think there is no one to solve the actual problems of the customers.Those guys are only for wasting the time and mony.
Dear
Sir/Madam

i want the plan of the postpaid list plz
i want plan details . thank u
i want to take a post paid connection
hi i want to convert my prepaid connection to post paid.can u please contact asap
hi,
i have taken a post paid connection on 17th july 2008, customer care people told it will be activate on friday, after that i called customer care they told it will activate to day evening. already 5 days over.nothing happen, please activate my sim asap.sim #HLR[protected], i submitted all documents & i paid Rs 300/-, so please activate asap.
thanks & regards
srinivas
Dear sir/madam,
recently i have converted the prepaid no to post paid no. i was told that it was a 222 plan with 30 Rs extra facility i would get 1 Rs std call
but when i am calling the customer care for the enquiry for the said thing they don't even responding to call.
so please give me a call from ur side so that i can able to sortout my queries.

thanking you
dhiraj nagendra
Hello!
I have submitted a request for converting my prepaid into postpaid . Vodafone customer care people assured that service will be activated and with great connectivity. forget about great connectivity they have disconnected/ deactivated my pre paid sim card before activating the post paid without informing me of the same. My phone is completely out of service which is creating lot of problems. I am unable to contact vodaphone customer care.

Please take my complaint seriously into consideration and help me in getting my phone activated anyhow.

Vodafone — Prepaid to postpaid coversion

My first request to you all is "Please stay away from Vodafone". Their ads and "Happy to Help" theme are good only on papers. In reality, they feel pained to help their customers. In fact, if they help, you are lucky and have their mercy.

I recently did the blunder of converting my pre-paid connection to post-paid connection. They said there would be two rounds of address verification - residence and office. In my case, there was a person at the office first verifying my address and taking a few photo copies (additional proof that they needed). The second one happened at home.

After these verifications, I got at least 10 calls from different Vodafone numbers asking me when they could visit me at my office for address verification. My answer to all these calls was the same - that it has already been done. They appolozied and said ok.

All of a sudden, this morning my mobile doesnt pick up the signal. When enquired at[protected], I was told that the address verificaiton was not satisfactory. I was really angry and shouted back to the COLD customer service lady that I wanted to get my connection deactivated. She said "No problem. Please go to a nearby Vodafone store and you can get your connection deactivated in just 24 hours". Clearly, they dont care if they lose their customers and they are not really happy to help their customers. Vodafone offers the worst customer experience in my opinion.
I agree Mr. Rajan. They are never happy to help. For even smaller problems, they keep saying that it will be resolved within 24 hours even if you keep them calling for a week but these 24 hours never completes... Even I have experience the pathetic customer care service from vodafone.
my pripaid conection trasphar to postpaid.
please tell me how to change prepaid to postpaid account
hii any body required Vodafone postpaid connections then plssssssssssss


call me at [protected]

Regards

Rahul
Vodafone
+91 [protected]
I am currently having Vodafone prepaid mobile with number [protected]. On 21.04.2010 I have submitted all the required paper to convert this prepaid service to postpaid under a corporate plan 'care 199'. The marketing executive told me that on 22.04.2010 approval will come for prepaid to post paid conversion, on 23.04.2010 verification will be done and on 23.04.2010 new card will be activiated under plan 'care 199'.
However, since 23.04.2010 i have been following with the marketing executive for the verification and activation of the postpaid but everyday I have been told that it will be done today.
Call center executives are also never available. There are some problem with the
Customer care center of vodadon.
I am having the only contact number of Mr. Vinayak , marketing Executive of Vodafone.
Please help me to solve the issue.
hi,
After the recent govt notice to submit the documents for prepaid sims, I asked the Vodafone MUMBAI to convert my phone from prepaid to postpaid. I was promised of conversion in 48 hours.

I gave the vodafone (Andromedia on behalf of vodafone) guy all the documents which he said are ok and deposited Rs 350. This was Sep 29th.

Now whenever I called them they said that the request is in progress and the conversion will happen in next 48 hours. I called them after 2 days and they told me to call the company which sent the person and it turned out not to be from vodafone but some other.

Whenever I call the Andromeida they keep telling me that "Sir do not worry the conversion will happen in next 4 days." Sometimes it is half an hour.

Anyway now after 7 days the conversion is not done and my the company has blocked all the outgoing calls.

I am appalled at the apathy of vodafone that they never tell the right status.

Do they company want to take customer for a ride as there is no number portability or the customers does not matter to them as they know they will keep coming?

I urge everyone not to go for Vodafone instead take Tata which are better service provider as not that big.


The vodafone # is[protected].
muze billing karvana hai

Vodafone — Conversion from Postpaid to prepaid

Hi, I took the post paid connection in vodafone by end of JAN-2011, They dint allow me to change my post paid connection to Prepaid by telling some fake reasons like you have to pay some amount for the number.I have cleared all the bills till dis month..Help me out...
Hi,
I have taken a post paid connection on 14th Dec 2014, customer care
people told it will be activate on Tuesday, after that I called customer
care they told it will activate to day evening. Already 10 days
over.nothinag happen, please activate my sim asap.sim HLR[protected], I submitted all documents & I paid Rs.
250/-, so please activate asap.


Thanks & regards
Meera
i want to convert my pre paid sim no.[protected] to post paid. Pl arrange to do that immediately
karthik
convert as quicky as possible

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27107
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information