[Resolved]  Vodafone — THREATNING TO DISCONECT THE PHONE AND USING ABUSIVE LANGUAGE BY FLOOR MANAGERS OF VODAFONE

SUB:- Threatening & Abusing language used by Floor Manager of Vodafone

Dear Sir/ Madam,

This is in regards of a complaint filed on 12th March 2010 at near by 6:45 pm regarding for the IVR service as I continuously charge by the IVR service whenever i got any missed call from these number's [protected], [protected] (10th march 2010), [protected] (9th March), [protected] 8th March, [protected] (7th March).

I simply dialed these number's to check whether for any concerned person or not. After dialing the same IVR service started and the amount got debited for the same.

When i filed this complaint to the customer care executive he is unable to solve my problem as he diverted the statements (like the services are not available, or i dont have any updations on this account).

Further When i spoke to his senior Mr. Ravikant (Floor Manager), he started abusing and threating me that i will disconnect your number and started using abusive language and disconnected the call.

I again called up the customer care for comp-laing about the same instance the Floor In charge Mr. Manoj picked my call and further he replied that i am unable to find out your complaints as it is not registered.

This is very shocking to listen to this kind of language from the customer care department.

I am really upset from this instance and liable to file a registered case in trai and consumer court for this kind of indecent, inhibited behavior. Further i am sending you a mail to kindly look into this matter and i need an apology letter on behalf of said Managers.

Moreover, if there is no action taken against these people I am liable to go to the court for misleading the customers in evident to these people as well as the company.

Thanks & regards

AJAY BHOLA
[protected]


Note: A copy sent to nidhi.[protected]@vodafone.com, sanjays.[protected]@vodafone.com
CC: [protected]@trai.gov.in, [protected]@trai.gov.in (Shri. R. K. Arnold., Secretary ), [protected]@trai.gov.in (Shri Lav Gupta, Pr. Advisor (I&FN).)
BCC: [protected]@nic.in (Chairman TC & Secy. (T)) Shri P.J.Thomas
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Hi Ajay,

Thank you for bringing this to our attention. Further to call and as requested by you, the DND has been activated on your number. However, please note that it would take 45 days for the request to become active.

For further information on DND please visit our Frequently Asked Questions (FAQs) section on Vodafone website - http://www.vodafone.in/existingusers/pages/dndfaqs.aspx

For further assistance please write to us at vodafonecare.[protected]@vodafone.com and we would be happy to help.

Regards,
Vodafone Customer Care, Delhi.

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