[Resolved] Vodafone — Complaint regarding disgusting customer service | |
To Whom it may concern, This letter is regarding the vodafone connection [protected]. I'm very saddened by the fact that the service thats been provide to me was way below acceptable standard. I'm sending this mail as complaint and also a request to back date 399 plan from Jan 10/2008. From December'07 last week week I was trying to change my plan.1st of all when I contacted vodafone office they told me to take a new connection to avail the corporate plan.But later vodafone care advice me that I can send a request to corporate care.Since I work for a banking process, I'm not allowed to send mail outside company.When I raised this concern they advice me to send a request from our managers i.d. which I did & got a reply that I should put the request from my own official i.d.I again explained situation to vodafone executives in office again thats the only option remaining is to take a new connection which I think was ridiculous.I've checked with vodafone care they were just giving me standard answer instead of giving me a solution.I was so frustrated, I asked for someone higher, for a simple procedure of changing a plan.They again gave me email ids for managers for corporate care outside my company.You dont how frustrated I felt.Finaly my manager in office told me to contact Lubina Ali.She advice to send a mail to her so that she can forward it to corporate care.One of my collegue was also trying to change his plan also.So Lubina advice to put 1 single request for both o[censored]s.My collegue did same as I was on exam leaves.After 3 days lubina replied to put a seperate request for my number, which I did.It took almost 3 weeks, many calls to corporate care managers, many visits to vodafone care & many false promises to get my plan changed.Vodafone promised me also that my plan will be back dated to Jan10/2008 becuase it was not my fault that the so called vodafone care executives dont know how to help a customer with a peculiar problem.You must understand that I took this much stain for a simple plan change during my exam time. I was told number of times that 399 plan will be apllied on any bill from Jan'10/2008 itself which never happened and MY WHOLE BILL CAME WRONG FOR JAN'10/2008 TILL FEB'10/2008 which is never corrected till yet and I requested for the correct bill which too I never recieved. So I humbly request to back date my plan to Jan 10 /2008 & refund the previous plan charge & also the clip charge thats been added on my bill as I strongly beleive that I'm not the person who have to be penalised for inefficency of the vodafone.By the way i'll tell you two more intesting facts, the plan features provide to me by vodafone in genpact & the plan thats been applied for my connection is different, so I need a mail explaining my tariff plan. Another intresting thing I would share with you is that till now I did'nt get any single right information or help from vodafone reagarding my connection, it is my collegues who helped me. I hope I'll get an apology letter( not the standard apology) letter & also give me one good reason why should I be with vodafone even after all these trauma. I have already sent this mail on 9th march at corporatecare.[protected]@vodafone.com but nevey had any reply till yet (16/3/08) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 160 Comments | |
Comments
Today (12/02/09) i called up the customer care no. ( at 9.13 pm) for knowing about the bonus top-up card, but he was misbehavior with me, it it right...my no is [protected] plz call me.
This is compliant against in house miscommunication of inter-departments of Vodafone india(The largest network communication service provider)
Iam using no.[protected] frm last 3yrs for my biz purpose, and satisfied with the services opted for a USB connection (usb stick and no.[protected]) dedicatedly for internet usage and paid Rs 5999/- + service tax extra approx Rs 800. this plan of advance rental in which 1 GB(REAPT)1GB is free.From the date of purchase till date I have not used more than 600-700 mb (courtsy vodafone)as half of the month the no. is deactivated.From last 6 months I AM RUNNING FROM PILLAR TO POST TO GET THIS PROBLRM RESOLVED.Finally mr. Om a senior executive solved my problem and assured me for a hassel free sarvice henceforth, as the problem was only 500mb was free and updated in your records i/r/o 1gb, and so the bill above 500 mb was reflected in my monthly bill which was reverted.
now today my biz no.[protected] has been temperorly with drawn and the reason given is the outstanding bill in the month of jully pertaning to no.[protected].
could any one solve my problem rather than playing blame game and putting ball in others court, forgetting all are working under one org. ie. vodafone
Today as a asteemed coustmer of vodafone I SOMETIMES FEEL CHEATED AND HARRASED despite paying for the services, and because of casual attitude of SO CALLED EXECUTIVES, OTHER THAN MR.OM who showed concern and took iniciatives.
A LAST ATTEMPT BEFORE SWITCHING TO OTHER COMPANY.
Iam using no.[protected] frm last 3yrs for my biz purpose, and satisfied with the services opted for a USB connection (usb stick and no.[protected]) dedicatedly for internet usage and paid Rs 5999/- + service tax extra approx Rs 800. this plan of advance rental in which 1 GB(REAPT)1GB is free.From the date of purchase till date I have not used more than 600-700 mb (courtsy vodafone)as half of the month the no. is deactivated.From last 6 months I AM RUNNING FROM PILLAR TO POST TO GET THIS PROBLRM RESOLVED.Finally mr. Om a senior executive solved my problem and assured me for a hassel free sarvice henceforth, as the problem was only 500mb was free and updated in your records i/r/o 1gb, and so the bill above 500 mb was reflected in my monthly bill which was reverted.
now today my biz no.[protected] has been temperorly with drawn and the reason given is the outstanding bill in the month of jully pertaning to no.[protected].
could any one solve my problem rather than playing blame game and putting ball in others court, forgetting all are working under one org. ie. vodafone
Today as a asteemed coustmer of vodafone I SOMETIMES FEEL CHEATED AND HARRASED despite paying for the services, and because of casual attitude of SO CALLED EXECUTIVES, OTHER THAN MR.OM who showed concern and took iniciatives.
A LAST ATTEMPT BEFORE SWITCHING TO OTHER COMPANY.
i want to reduce my std call costs. plz help me
Hi Sir/Madam,
My name is Lokesh Kumar Sharma and my cell no. is [protected]. I am
simply not satisfied with services provided by your technical back-end
team. So here I want to register an official complaint against this
department whoever concerns are responsible for same.
Let me explain you my problems:-
The whole matter starts from 19th March 09, I am using Motorola L9 set
and I wanted to start MMS service on my cell phone, so first of all I
tried myself to activate GPRS and MMS then I came to know GPRS already
activated on my cell but when I want to activate MMS I received
message "Update Required" so I called up for same problem and I got
service registration no. "[protected]" for same query and my problem
should've resolve by Saturday 21-Mar-09. But I didn’t receive any call
till Monday so I called up again at 111 customer care again regarding
same problem but the customer care executive checked out the status of
same request no. and it showed something like technical department
called me up but my cell was unreachable. So I got another request id
on 23-mar-09 that technical team will get back to me by 25-march-09.
This time I got a call from a technical department, I told them whole
problem and the technical person told me to select install from the
message he will send to me just after this call. Same time I got a
message “A connection setting will arrive shortly. Your PIN Code
is1234. Select “install” to update the phone.”
But here new problem occurred I got a message alert but no message was
there, now one message icon 24*7 attached on the top of my cell but
there was no message to select install or anything else. I called up
111 customer care again and escalated the last problem and this new
one too, now I got another request id and asked me to wait for next 2
days for call from technical team. I waited till 29th march 09 but
finally It was me only calling back for new request id like a stupid,
anyways I had to call to customer care yesterday as this message alert
on the top of my cell phone irritating me and asked the customer care
executive status of my request id “[protected]” which provided to me on
25th March- 09, the guy checked out same request and again answer was
same Technical team called me up and my cell was unreachable.
This time I decided to report one official complaint against your
back-end technical team so guy showed me the way to go to nearest
Vodafone store and report there he can’t do anything and again I got
new 4th request id “[protected]”. Still I am not expecting any
co-operation from your “Good for nothing technical back end team”.
Your technical back-end team is not co-operating with me, my cell is
working 24*7 and It never get switch off, there was no missed call
from any unknown number so it proofs these peoples not working
properly and just updating my request id’s without making any call
back to me.
Finally I want to resolve 3 issues now.
1. I want MMS activation on my Motorola L9 set.
2. The message alert appearing on my cell I want to remove that.
3. The concern technical persons updating status of my request without
doing anything, there should be some strict action against them. I
guess this is the genuine request against faulty guys.
I am hoping for co-operation from you guys now but if still nothing
happens, I will take this matter to consumer court. I want all these
problems resolved by 31st march 09 according to my last request id
“[protected]”.
Thanks and Best regards,
Lokesh Kumar Sharma
+[protected]
My name is Lokesh Kumar Sharma and my cell no. is [protected]. I am
simply not satisfied with services provided by your technical back-end
team. So here I want to register an official complaint against this
department whoever concerns are responsible for same.
Let me explain you my problems:-
The whole matter starts from 19th March 09, I am using Motorola L9 set
and I wanted to start MMS service on my cell phone, so first of all I
tried myself to activate GPRS and MMS then I came to know GPRS already
activated on my cell but when I want to activate MMS I received
message "Update Required" so I called up for same problem and I got
service registration no. "[protected]" for same query and my problem
should've resolve by Saturday 21-Mar-09. But I didn’t receive any call
till Monday so I called up again at 111 customer care again regarding
same problem but the customer care executive checked out the status of
same request no. and it showed something like technical department
called me up but my cell was unreachable. So I got another request id
on 23-mar-09 that technical team will get back to me by 25-march-09.
This time I got a call from a technical department, I told them whole
problem and the technical person told me to select install from the
message he will send to me just after this call. Same time I got a
message “A connection setting will arrive shortly. Your PIN Code
is1234. Select “install” to update the phone.”
But here new problem occurred I got a message alert but no message was
there, now one message icon 24*7 attached on the top of my cell but
there was no message to select install or anything else. I called up
111 customer care again and escalated the last problem and this new
one too, now I got another request id and asked me to wait for next 2
days for call from technical team. I waited till 29th march 09 but
finally It was me only calling back for new request id like a stupid,
anyways I had to call to customer care yesterday as this message alert
on the top of my cell phone irritating me and asked the customer care
executive status of my request id “[protected]” which provided to me on
25th March- 09, the guy checked out same request and again answer was
same Technical team called me up and my cell was unreachable.
This time I decided to report one official complaint against your
back-end technical team so guy showed me the way to go to nearest
Vodafone store and report there he can’t do anything and again I got
new 4th request id “[protected]”. Still I am not expecting any
co-operation from your “Good for nothing technical back end team”.
Your technical back-end team is not co-operating with me, my cell is
working 24*7 and It never get switch off, there was no missed call
from any unknown number so it proofs these peoples not working
properly and just updating my request id’s without making any call
back to me.
Finally I want to resolve 3 issues now.
1. I want MMS activation on my Motorola L9 set.
2. The message alert appearing on my cell I want to remove that.
3. The concern technical persons updating status of my request without
doing anything, there should be some strict action against them. I
guess this is the genuine request against faulty guys.
I am hoping for co-operation from you guys now but if still nothing
happens, I will take this matter to consumer court. I want all these
problems resolved by 31st march 09 according to my last request id
“[protected]”.
Thanks and Best regards,
Lokesh Kumar Sharma
+[protected]
hutch services is satisfy, i am not satisfing vodafone services becaz
i gave a complaint but that complaint not solved still today (from 7days)
i gave a complaint but that complaint not solved still today (from 7days)
Hello gud evening,
I am arjun aggawal, your valued customer and i want to inform you about the misbehavior done by the customer care executives of your company. I was in a wrong myth that vodafone is one of the best company but the misbehavior of your excutives have proven that it is a hopeless company. I am deeply anguished with their behavior, whenever i had a problem, they never solved instead they misguided me by saying that its a 24hr procedere or within 2 or 3 days your problem will be solved, but it never happened. 4 to 5 times I tried to change my plan but it wasnot changed & i also didnot expected that the company will help me. now i am in a deep trouble, i request you to either disconnect my connection or to modify it according to my wants...
thanks and best regards,
arjun aggarwal
[protected].
I am arjun aggawal, your valued customer and i want to inform you about the misbehavior done by the customer care executives of your company. I was in a wrong myth that vodafone is one of the best company but the misbehavior of your excutives have proven that it is a hopeless company. I am deeply anguished with their behavior, whenever i had a problem, they never solved instead they misguided me by saying that its a 24hr procedere or within 2 or 3 days your problem will be solved, but it never happened. 4 to 5 times I tried to change my plan but it wasnot changed & i also didnot expected that the company will help me. now i am in a deep trouble, i request you to either disconnect my connection or to modify it according to my wants...
thanks and best regards,
arjun aggarwal
[protected].
Vodafone — Misbehave by customer care and non registering of complaint
M/S Vodafone.Please note my mobile no.[protected]. I had paid Rs. 25.00 for recharging my prepaid connection to Mr. Amit your authorised prepaid coupon vendor-Mobile no. [protected] name Mr. Amit on 03.05.09 at Mango, Dimna Road, Jamshedpur. He confirmed that the amount has been deducted from his account and will reflect in an hour on my mobile. Later he confirmed that the amount has been deducted and now I should talk to customer care. On talking to customer care no. 111, I spoke to Mr. Avinash Prasad-customer care executive who was ruthless & reluctant in his replies and just ignored to accept the complaint. Please look into the case and take serious action against Mr. Amit and Mr. Avinash.
Thanks.
Sudha Verma / Pushpa Sinha
Vodafone — faulty network service
i am chander mohan sachdev the subscriber of your mobile number [protected].I have a very serious complaint to make against vodafone employees taking care of your customer care.
Since a few days i am having a problem with my number. My friends from germany have been trying to call me a number of times and are unable to get through to my number. I had filed a complaint to this regard in the morning of today and the problem was rectified for about 4 hours. Again since 14.30 hours the same problem cropped up and again the persons were not able to call me. Each time they dialed the number their call just switched itself off after the initial connection. In this regard I tried to file a complaint at about 15.15 hours and spoke to a mr praveen in your complaint cell or customer care as you wish to call it. * although customer care seems to be just a name which vodafor cares to give the cell which harasses the subscribers. I asked the executive to file a complaint for my problem. He flatly refused to do so saying that there was nothing wrong with the network and he would in no case file any complaint in this regard and was downright rude to me. I started calling vodafone customer care to speak to somebody senior in the department. Imagine mysurprise when i realised that i had to make 12 different calls without being connected to thesaid senior. Each time mycall was put on hold and each time after some time the call disconnected without my being able to talk to anybody senior in the department. Finally I got to speak to someone junior who asked me to call again in half an hour. I am finally taking up the matter in writing through email. I find it funny and downright disgraceful that the call of a customer who shoould be valued by you cannot remain connected and vodafone pridesitself on haveing an uninterrupted network worldwide. This is highly disgraceful. I would therefor request you that somebody should please call me up and get my problem rectified. I am being forced to take vodafone to consumer court in case my complaint is not filed and rectified.
Please do the needful
thanking you
chander mohan sachdev
mobile number [protected]
Airtel — Customer Care people treating customers as dogs
I am not sure about other Airtel customer care centers...But Basawangudi Airtel Center people dont even know basic manners to talk to customers.Airtel, Basawanagudi, Bangalore Customer care center is worst customer service.
I bought Airtel USB modem 15 days before and it is still not yet activated. Because they could not come for address verification. After paying 2999, we are just waiting for them to come to our home and complete the formalities. but these guys are so bad, they dont even bother to do the needful. Also if we go to their center to request to complete the formalities and activate the connection, we will end up with harsh response from them.
These guys dont know the meaning of cusotmer care.
We are having the above corporate connections in name of AFCON deptt. since quite long.There were several issues which i needed to be sorted out, but instead of helping me with, the executives asked for bill payment everytime. I paid the bills and even then my issues were unresolved.
I also visited vodafone store today (19th june, 2009) located at vasanth vihar, there was this attendent named shweta, She behaved so badly and refused to provide any assistant saying that systems are down. I do understand it would be difficult to get information but her behavior was so rude and furthur she was so pervert.
I guess i had enough with Vodafone.
I kindly request you to please cancel my these connections and i never will again would want to undergo any relationship with vodafone ever.
If employees in vodafone do not understand the meaning of Customer, i'll better be not one to them.
Thanking you,
Anand Mohan
President(AFCON)
[protected]
I also visited vodafone store today (19th june, 2009) located at vasanth vihar, there was this attendent named shweta, She behaved so badly and refused to provide any assistant saying that systems are down. I do understand it would be difficult to get information but her behavior was so rude and furthur she was so pervert.
I guess i had enough with Vodafone.
I kindly request you to please cancel my these connections and i never will again would want to undergo any relationship with vodafone ever.
If employees in vodafone do not understand the meaning of Customer, i'll better be not one to them.
Thanking you,
Anand Mohan
President(AFCON)
[protected]
Hallo<My name is moumita kar roy.i am the employee of PEOPLE CONCEPT...i have a corporate plan of Rs299 rental..Previous month i got a bill with amount Rs 2500 which is showing i have done international call of Rs1500 with date and phone number which is not understandable for me bec i have not done international call...so pl look after this bec until and unless i have to know the reason or i will not pay the bill...
Thanks and regards
Moumita kar roy
Thanks and regards
Moumita kar roy
You are right brother read my case below solution is
(Just forward your experiance with Airtel to your friends so that more people will aware of it
Then they will make a good decision just forward the mail )
Airtel USB MODEM Tourture
I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)
On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.
Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came
Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi
On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.
On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?
Complaint no :[protected][protected] TWO COMPLAINT NUMBERS
I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get
Regds
Aravind
[protected]
(Just forward your experiance with Airtel to your friends so that more people will aware of it
Then they will make a good decision just forward the mail )
Airtel USB MODEM Tourture
I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)
On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.
Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came
Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi
On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.
On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?
Complaint no :[protected][protected] TWO COMPLAINT NUMBERS
I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get
Regds
Aravind
[protected]
I want to convert my postpaid connection to prepaid connection without changing my phone no. ([protected]).
Please do the needful.
Please contact me at phone No. [protected]
Bhaskar Das
Mobile No. [protected]
Please do the needful.
Please contact me at phone No. [protected]
Bhaskar Das
Mobile No. [protected]
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Sorry to say you i am a regular customer who calls to ur callcenter to know everything about vodafone service.But for regular calling some executives like Mrs. Namita and Mrs. Rashmita was angried with me and from 3 days they are calling to my vodafone no. & rim no. and using vergular words.They also have told me that if i will call to ur callcenter then they will dismiss me.
So i think u will resolve my problem from ur side and as fast u must give me a positive response.