[Resolved] Vodafone — Complaint regarding disgusting customer service | |
To Whom it may concern, This letter is regarding the vodafone connection [protected]. I'm very saddened by the fact that the service thats been provide to me was way below acceptable standard. I'm sending this mail as complaint and also a request to back date 399 plan from Jan 10/2008. From December'07 last week week I was trying to change my plan.1st of all when I contacted vodafone office they told me to take a new connection to avail the corporate plan.But later vodafone care advice me that I can send a request to corporate care.Since I work for a banking process, I'm not allowed to send mail outside company.When I raised this concern they advice me to send a request from our managers i.d. which I did & got a reply that I should put the request from my own official i.d.I again explained situation to vodafone executives in office again thats the only option remaining is to take a new connection which I think was ridiculous.I've checked with vodafone care they were just giving me standard answer instead of giving me a solution.I was so frustrated, I asked for someone higher, for a simple procedure of changing a plan.They again gave me email ids for managers for corporate care outside my company.You dont how frustrated I felt.Finaly my manager in office told me to contact Lubina Ali.She advice to send a mail to her so that she can forward it to corporate care.One of my collegue was also trying to change his plan also.So Lubina advice to put 1 single request for both o[censored]s.My collegue did same as I was on exam leaves.After 3 days lubina replied to put a seperate request for my number, which I did.It took almost 3 weeks, many calls to corporate care managers, many visits to vodafone care & many false promises to get my plan changed.Vodafone promised me also that my plan will be back dated to Jan10/2008 becuase it was not my fault that the so called vodafone care executives dont know how to help a customer with a peculiar problem.You must understand that I took this much stain for a simple plan change during my exam time. I was told number of times that 399 plan will be apllied on any bill from Jan'10/2008 itself which never happened and MY WHOLE BILL CAME WRONG FOR JAN'10/2008 TILL FEB'10/2008 which is never corrected till yet and I requested for the correct bill which too I never recieved. So I humbly request to back date my plan to Jan 10 /2008 & refund the previous plan charge & also the clip charge thats been added on my bill as I strongly beleive that I'm not the person who have to be penalised for inefficency of the vodafone.By the way i'll tell you two more intesting facts, the plan features provide to me by vodafone in genpact & the plan thats been applied for my connection is different, so I need a mail explaining my tariff plan. Another intresting thing I would share with you is that till now I did'nt get any single right information or help from vodafone reagarding my connection, it is my collegues who helped me. I hope I'll get an apology letter( not the standard apology) letter & also give me one good reason why should I be with vodafone even after all these trauma. I have already sent this mail on 9th march at corporatecare.[protected]@vodafone.com but nevey had any reply till yet (16/3/08) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 160 Comments | |
Comments
U cannot expect anything else from vodafone.
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Dear Sir
With very broken hearted feeling I am writing this mail please go through and do needful in getting my amount that i have paid to one of your official for installing vadaphone tower on my house roof I have paid him around fifty thousand of initial fees for installing tower on my house roof I am very much disturbed by making credit to pay him his number is [protected] his name is amit and also Tarun Batla and Shivshankar I Beg you please find out this persons and get my amount back what i have paid to them through there bank account there account numbers are TARUN BATIA HIS ACCOUNT NUMBER IS [protected] STATE BANK OF INDIA ACCOUNT HIS ADDRESS IS G3 PLOT NO 421 SECTOR 4 VAISHALLI GAZIABHAD HIS CONTACT NUMBER IS [protected] THE PERSON BY NAME AMIT WAS CALLING ME DAILY SINCE TWO MONTHS BUT FROM A WEEK HE HAS SWITCHED OFF HIS CELL PLS PLS PLS HELP ME IFYOU GET ANY INFORMATION PLS INFORM ME ON MY CELL[protected] AND MY EMAIL [protected]@yahoo.co.in i willbe waiting for your reply asap
With very broken hearted feeling I am writing this mail please go through and do needful in getting my amount that i have paid to one of your official for installing vadaphone tower on my house roof I have paid him around fifty thousand of initial fees for installing tower on my house roof I am very much disturbed by making credit to pay him his number is [protected] his name is amit and also Tarun Batla and Shivshankar I Beg you please find out this persons and get my amount back what i have paid to them through there bank account there account numbers are TARUN BATIA HIS ACCOUNT NUMBER IS [protected] STATE BANK OF INDIA ACCOUNT HIS ADDRESS IS G3 PLOT NO 421 SECTOR 4 VAISHALLI GAZIABHAD HIS CONTACT NUMBER IS [protected] THE PERSON BY NAME AMIT WAS CALLING ME DAILY SINCE TWO MONTHS BUT FROM A WEEK HE HAS SWITCHED OFF HIS CELL PLS PLS PLS HELP ME IFYOU GET ANY INFORMATION PLS INFORM ME ON MY CELL[protected] AND MY EMAIL [protected]@yahoo.co.in i willbe waiting for your reply asap
pls activated the CUG service on my number [protected] agst.plan pacl99 at the time of connection ur executive promise me but till now no cug activated at this no so pls activated this immediately
Vodafone — NUMBER ALLOTTED TO ME WHICH WAS PREVIOUSLY GIVEN TO SOME OTHER PERSON
I AM HAVING PREPAID MOBILE CONNECTION OF VODAPHONE NUMBER [protected].THIS NUBER WAS PREVIOUSLY GIVED TO SOME OTHER PERSON BY VODAPHONE AND HIS SIM WAS NOT DISCONNECTED. I AM RECEIVING CALLS FOR THEM.
PLEASE TAKE APPROPRIATE ACTION IN THIS REGARD AND CONFORM THROUGH MY EMALI ID ak.[protected]@nic.co.in
REGARDS,
A.K.MENDIRATTA
9/64, PUNJABI BAGH ( WEST ),
NEW DELHI-110026
my name is k.satishbabu and no:[protected], i forgot password and my id is BABUPS plz reset my password.
Great regrett to say recently alloted vodafone corporate connection no. [protected] towards existing no. to sheela max new york w'd like to say you hv barred my number saying no one was available on given add at time of verification but as matter of not even a single person visited there.I, therefore request you to reactivate my no asap.
thanks and regards
Sheela
[protected]
thanks and regards
Sheela
[protected]
Vodafone — Non Delivery of Services & Fake Promises & Customer Service Disconnecting the line
I have a complain against my mobile service provider VODAFONE. This service provider has been giving fake promises and charging me for undelivered itemized bills. I want to discuss the recent unsatisfied promise that the customer service has made. I was a victim of mobile robbery, so I called my service provider and asked for a new sim with the same number they took my request and promised to deliver it within the net 24 hrs, I kept repeatedly confirming with them the time frame for the sim to be delivered and I was assured that it would not take more than 24 hrs. The next day the sim was not delivered so I waited for another day giving it a chance but until evening the sim had not been delivered, so I again called the customer service when I crossed questioned the agent he without informing me and without answering my questions transferred me to the Pre- paid line and the lady I spoke to again did the same thing and transferred me without answering to any of my questions and telling me that my address is wrong without she could confirm that with me. The next person I spoke to said that it take 48 hrs for the sim to be delivered, so I told him that I was told several times that it takes only 24 hrs so he apologized and gave me a request #[protected], which really did not help me and the sim was stil not delivered after crossing the 48 hrs time frame. The next day I again called the customer service number and informed the Rep (SHIV KUMAR) that its more than 72 hrs I had requested the sim from vodafone and I have still not received me, he only kept putting me on hold with no new information I put all my complains in front of him, so he confirmed if I received the monthly bill on time, I said the only thing that I receive from Vodafone on time is the bill but only for one number and the other bill is still missing, I also told him I was charged for undelivered Itemized bill 2 times last year in March & April 2010. I also informed him about me requesting a new sim for my number with was again never delivered and this time is the same story and asked for a supervisor. He agreed and kept me on hold for about 20 minutes and disconnected the line. Does it really takes so long for the supervisor to come online and were my questions so difficult that the supervisor on duty that day (SUNDAY sept 18th, 20116.00 PM) had no answers. I would like that the vodafone quality of service be checked and verified as it really is not delivering good Customer Service at all. I am really disappointed with VODAFONE and I am looking forward to change my service provider soon.complaint against consumer care department — complaint against consumer care department
I wrote this letter to NDPL customer care department.Respected Sir/Madam,
I would like to draw your kind notice that your consumer care department (tel.no.[protected] is very irresponsible department and not taking care of consumer's complaints and requests. Since, I applied for new ndpl connection in september, 2011 in my wife name (Ms. Anju Rani) and your deparment took my request and given me request number and also told me that after few days a demand note will be generated and we will inform you through message (sms) about demand note and payment. After few days of making request, I have not received any message or call from your department regarding demand note and payment. I have gone through your NDPL website and find out that my demand note has already generated. I called up your customer care department immediately and informed your deparment that my demand notice already generated but you din't message me then your department told me that they have sent message. I told your department that if I do not call you then how can I know about my demand note? They did not answer my question? Without giving any information to the consumer, your department's officer comes at consumer home for verification and if he/she is available at home they cancel consumer request. What is this sir? Is this type of work of your customer care department?.
Hence, recently I made a request to your deparment regarding fast running of meter (C.A. no.[protected]), the same words your department repeated that they will inform us through message but this time is also they did not message me and I called up your department so they told me that my demand note has already generated and you go to your regional office and deposte rs.50/-. I told your department that why you did not message to the customer about their demand note, they again told me that they will send message so I told them when will you send message? If I do not make a call to you, then i could not know about my demand notice. How could I know about my request status, demand note and payment details, they have no answer of my question.
Sir, so many customer are facing these types of problem with your customer care department. They are not taking care of customer's problem. Your customer care department is very lazy and irresponsible. Therefore, I humbly request you please take necessay, strict and needful action on this matter as soon as possible and also inform me.
Warm regards.
Raj Kumar
easiest way for shopping.
I am just sick and tired of calling vodafone and not getting any solution my problem.I have a blackberry plan activated on 21st dec, the plan is for 1 month and one month isnt over yet, Vodafone is deducting my balance for gprs services and when i call them they said that it was thier fault and they will put back that balance and now its been over 24hrs, i called them again and they say "oh there are no such requests!!" i have called them many times but they are least bothered about it.when ever i recharge my account they deduct the money!!! I have never in my life seeing such customer service! no one there is going to help you even if you keep calling them, so the best thing is to just move to a diffrent service provider.My vodafone number is [protected].
Hello Sir my name is Sandeep Bindal We have 6 corporate connection on choice mediways. I cant found my any
bill from courier or email. And your staff or customer care executive cant send me bill details. My phone no. is [protected]
bill from courier or email. And your staff or customer care executive cant send me bill details. My phone no. is [protected]
where is my billsssssssssssssssss
My mobile No. is [protected]. I want to change my plan from Post Paid to Prepaid. Presently I am working in Assam and can not come to Delhi for next four months, also want to pay my balance of bill. Your toll free No. ie [protected] is replying me to come to delhi and your problem can be listen. There is no one to attend my problem in Jorhat city? If so please guide to redress my complain.
Khokhar
Ph No. [protected]
Khokhar
Ph No. [protected]
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