[Resolved]  Vodafone — Complaint regarding disgusting customer service

To Whom it may concern,

This letter is regarding the vodafone connection [protected].
I'm very saddened by the fact that the service thats been provide to me was way below acceptable standard.
I'm sending this mail as complaint and also a request to back date 399 plan from Jan 10/2008.
From December'07 last week week I was trying to change my plan.1st of all when I contacted vodafone office they told me to take a new connection to avail the corporate plan.But later vodafone care advice me that I can send a request to corporate care.Since I work for a banking process, I'm not allowed to send mail outside company.When I raised this concern they advice me to send a request from our managers i.d. which I did & got a reply that I should put the request from my own official i.d.I again explained situation to vodafone executives in office again thats the only option remaining is to take a new connection which I think was ridiculous.I've checked with vodafone care they were just giving me standard answer instead of giving me a solution.I was so frustrated, I asked for someone higher, for a simple procedure of changing a plan.They again gave me email ids for managers for corporate care outside my company.You dont how frustrated I felt.Finaly my manager in office told me to contact Lubina Ali.She advice to send a mail to her so that she can forward it to corporate care.One of my collegue was also trying to change his plan also.So Lubina advice to put 1 single request for both o[censored]s.My collegue did same as I was on exam leaves.After 3 days lubina replied to put a seperate request for my number, which I did.It took almost 3 weeks, many calls to corporate care managers, many visits to vodafone care & many false promises to get my plan changed.Vodafone promised me also that my plan will be back dated to Jan10/2008 becuase it was not my fault that the so called vodafone care executives dont know how to help a customer with a peculiar problem.You must understand that I took this much stain for a simple plan change during my exam time.
I was told number of times that 399 plan will be apllied on any bill from Jan'10/2008 itself which never happened and MY WHOLE BILL CAME WRONG FOR JAN'10/2008 TILL FEB'10/2008 which is never corrected till yet and I requested for the correct bill which too I never recieved.
So I humbly request to back date my plan to Jan 10 /2008 & refund the previous plan charge & also the clip charge thats been added on my bill as I strongly beleive that I'm not the person who have to be penalised for inefficency of the vodafone.By the way i'll tell you two more intesting facts, the plan features provide to me by vodafone in genpact & the plan thats been applied for my connection is different, so I need a mail explaining my tariff plan.
Another intresting thing I would share with you is that till now I did'nt get any single right information or help from vodafone reagarding my connection, it is my collegues who helped me.
I hope I'll get an apology letter( not the standard apology) letter & also give me one good reason why should I be with vodafone even after all these trauma.

I have already sent this mail on 9th march at corporatecare.[protected]@vodafone.com but nevey had any reply till yet (16/3/08)
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Aug 14, 2020
Complaint marked as Resolved 
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Hallo<My name is Jadjibabu.i am the employee of iic technologies...i have a corporate plan of Rs99 . In my area very poor network in vodafone. two times I have informed to customer care for poor network. They are not respond to me. now i want to cancel my postpaid connection. my phone no. is([protected])

please do the needful...

A jadjibabu
[protected]
Vodafone Incorrect billing

Hi,
My name is Nisha Bishwanath.
I have two CUG connections -[protected] used by me and [protected] used by my husband Anand.
Issue-Incorrect billing -On 26th of March, we both went to Avinashi road vodafone store to get a new duplicate sim as we lost our phone . The associate helped us with a duplicate sim, we made the payment for both our connections and we also asked for internet services for 2g-98rs plan, instead of putting us into a 98rs 2g plan the associate has put us into a normal plan without my knowledge and I got a bill of 4500rs . This a store level issue in which he has put us in a wrong plan, whereas he was clearly mentioned and told about the plan which we wanted, Because of his misunderstanding, we are suffering by not having network service which is ceased and we are billed incorrect. This is rediculous. We have sent so many hours over the phone where the customer service agent just placed our call on hold and never call us back or tried to resolve the issue . I must say most of the people dont understand English
I would like to say that last eveningI was communicating with Balaji who is the store manager of Avinashi road vodafone store, who told that no services got activated from his store about the internet, but he has a details of our bill payment which was made at avinashi road store, why he doesnt have details about the internet service that his store associate activated for us ?Why did this misunderstanding happenend why did the associtae put us into a normal mode plan instead of 2g plan of 98rs, when all the plans where explained by him to us, why there is no documentation about the internet facility, there is no procedure followed by the store, no working standards . The store manager Balaji doesnt understand English, how do vodafone expect customers to communicate and if there is no documentation and no proof of this internet service by store level then by whose permission am I in a Internet normal mode and billed 4500rs from 26th march till date . Why should I pay for this
Another issue - Yesterday I could find that in my number [protected] internet was activated, and I never applied for this connection, no service agreement nothing, by whose permission did this happen.
I asked this question to Balaji the store manager of avinashi road and to t nagar store manager, who anwsered that madam the internet will get activated in your sim automatically, the other question I asked when I dint apply for this and its does without my permission, how will I come to know, these managers anwsered you will come to know when you will exceed your credit limit and then your services will get disconnected and you need to make the payment . This is nonsence and fraud that without the customers permission and, without my permission you are activating internet I am not aware of it and I willl be charged, no matter if I am not aware of it . If your managers are like this then how will be the associates.
The same thing has happened with my husband, the associate did not do any documentation about the plan, no manaual documentation happened, no plan was applied by the associate which is not my problem because of which I need to suffer and when I asking for help from Balaji the store manager he is telling that no internet services get activated from his store . He is telling lies and then how come the internet of a normal mode got activated instead of 2g plan . How am I billed
Please explain me The agents are worse and no body knows how to value customers and solve their problems . I will not come to know about the plan untill the associate tells me and I am a corparate customer since nov2007 having CUG connection then why will I go for a normal plan leaving 98rs plan
Requesting the Vodafone to please try to help me as we are suffering with is plroblem more than a week, kindly help me

Nisha
hello I am stuti malik .
I have taken the blackberry plan of 399 which is unlimited for a month still my balance is being unnecessarily deducted..
i recharged my phone with 50 rupees yesterday and now my balance has come down to rupees 17 which does not include calling charges..
this kind o[censored]nnecessary balance deduction wont be tolerated ..i need my refund asap.
mobile no. [protected],
REVERT ME ASAP !
bhnchd tmari ma ki chhot salooo sara balance udwa diya ma ke lodoooo... saloo jimdgi bhar ese hi kamaoge ma ki chooooooooooooooooooooooooooooooooooooooooo teri ma ke chut gndmare saloo kitne ma c no h [protected]
my name is ravi and my number is [protected] i am totally disagree with your service i am disconnecting my service for all number i have four no of vodafone i lost my phone last week i raised my request in vodafone and i wanted also migrate my no prepaid to post paid i got two request no but they did not give me resolution of my complaint even they used rough language with me i am giving you the name of your employee 1.ajay 2 khemraj TL 3 rakesh 4 sandip roy i never expect these things from vodafone no resolution
My Vodafone mobile no is [protected] using for last four to five years. Without giving the massage you had blocked the Sim & send for prepaid in the market. This number is circulate to all of them who are in my contacts. I gone to Vasant Vihar store New Delhi and get the above information.
I talk to the lower staff about my number they told me to talk to store manager . I told my problem to the lady manager and ask her to issue me a
new Sim of this number. She was route to me and told that i had not told to become the costumer of Vodafone.I will not issue the new Sim to you.
She had given the right to talk with the costumer like this.
Please see in to the matter and do the needful.
Arush Kapoor.
[protected]
[protected]
Email:- [protected]@gmail.com
Dear
Sir, I have visit vodafone store on 8/05/2012 for our Mobile
No.[protected] converted from prepaid to post paid and deposited all
relevent dacuments like DL/Election card/Rashan card with two passport
size photographs. your executive visit my address for varification. but
due to some family work I have not meet to him as my address. after that
I have six time visit for your peeragarhi delhi vodafone for request
that please revarification but he is only satisfaction to me that your
request has been forwarded to our office/seniors. I have many times talking
with your customer care executives but all tell me that your request
under process.and we not any change to it now i am request to your complaint cell onece again
please activate my 14 years old vodafane nos. otherwise i have
disconnect to all the world.

my alternative nos. [protected]
My Name is Birendra Singh Bisht
B-146, Camp nO-4, Jawalapuri Nangloi
New Delhi-110087 (Near barat Ghar)
Dear
Sir, I have visit Vodafone store on 8/05/2012 for our Mobile No.[protected] converted from prepaid to post paid. And deposited all relevant documents like DL/Election card/Rashan card with two passports Size photographs. After few days your executive came my address for verification. But He did not reached at my proper address. After that I have six time visit for your peeragarhi Delhi Vodafone store for requesting to please re-verification but he is only satisfaction me that your Request has been forwarded to our office. I have many times talks with your customer care executives but all suggest me that your request under process. Now I am request to your complaint cell once again Please activate my 14 years old Vodafone nos. otherwise I have Disconnect the entire world. This nos. is very important for me and this is my life line.

my alternative nos. [protected]
My Name is Birendra Singh Bisht
B-146, Camp nO-4, (Near barat Ghar)
Jawalapuri Nangloi
New Delhi-110087
To, Dated - 21.06.2012
The Manager,
Vodaphone Essar Digilink Limited,
LUCKNOW.


SUB:- Un-Used Bill Raised By Your Company.


D/SIR,

We have already paid our pending bills upto JAN-12 and disclosed all our connection and intimate to Mr. Kunal mobile no. [protected] he is given the connection with his Boss coming to our office and saying we are given you our best service but till date after too many calls he is not come back to my office and Mr. Faizi mobile no. [protected] as he says’ he is vodaphone employee and given commitment to me I solve your problem within two three day’s but till date he is also not come to our office. Yes one thing very happily says that your call center call me on daily basis and teasing me and our staff. You have raised false bills and irritate your postpaid customer. We are paying you yours bill up to last call made by your phone. Last payment Details made to you as under-

Cheque no. 446530 dated-04.02.2012 of Rs.1508.00 receipt no. 634656.

Mobile no. [protected]
[protected]
[protected]
[protected]
[protected]

Please look into the matter on urgent basis and also send the bills.


Thanking you,



Regards,


Girish Choudhary,
[protected]
For the Choudhary Enterprises,
Allahabad.
i am suruchi arya my no is [protected]...on 25 June, caller tune was activated on my no, . with out any request...then my 30 rs was cut from my balance..i dial 111 and take the no. 198 then i had talk with cce then she gave me complaint no. with full surety then my balance will refund on 27 June till 6 Pm on 1 July today i again had a talk with cce then he told me that balance can not be refundable...
see the attitude, , , , , , ,
how is that possible if you once assure someone that yes mistake is from our side and this is your complaint no and balance will be refundable and another cce said no this is not going to be happen...
this is not the matter of 30 bucks... but see the voda service i m going to change my service and switch to airtel...
I wants to complaint for cotumercare no. 111, I have talked with raman & samir (executive), both are saying that recharge with Rs. 450 & get 500 rupees but that scheme closed on 15 june 2012 but both are confirme me on 29 june 2012 these scheme activate in your no. [protected], they are very carless costumer executive, pls take necessary action.


thanks
Mithilesh Kumar
Advocate (Tiss Hazari court)
ir
i lost my mobile, so please can u deactivate my account immediately my mobile no is [protected]
by
jewa singh
hi,
i am Vipin sood i am user of vodafone since last three year as a prepaid customer. One day i call to customer care and want know about the postpaid number customer executive tell me when i convert my number prepaid to postpaid then i can talk free in any one vodafone number in life time that's why i convert my prepaid in postpaid number. After that they conform me what's the number those i want free to my number in life time and i tell them and he replies me after one day i can free take on that number but when my bill came i found in my bill there is extra amount when i call to customer care they replied me that i have no that kind of skim. you cheat me and your customer executive tell me lie. I always think that vodafone is a best company but i feel that i was wrong. If you don't solved my problem then i will canceled my vodafone connection.

Regard
Vipin Sood
[protected]
your customer care service very poor i think as i know minimum time of call your customer care officer
is that 1.30 to 2.00 is required.But is it not fizivle because you know there is no time, i can say no
one can use vodafone bch your sevice is very poor.I requested you to make your service quick and fast.
my vodafone number [protected] was disconnect by ur departmant with out any information . i lost my number, lost my prepaid balance of 350 rs.


i am very upset regarding this confusion ...


please help me out, hoping a good response from ur side,

thanx
mobile in ;; [protected]
pankaj dhiman
my vodafone No-[protected]
jispar *121*1# karne par offer show kar raha hai
ke Rs 850 k recharge par 60 days validity & 5-GB Data
yeh offer 6-nov sai abhe tak show kar raha hai
jisko dekh kar maine 6-nov ko recharge karwa liya Rs-850 ka
Par mujhe 5GB Data to mil gaya lekin validity 30 Day ke mile hai
to plz esko kaise bhe 60 days ke karwa de jaye
PLZ SIR
Hi I am shiv chandar I have your Vodafone postpaid connection
Last 4month but this month I am doing Mobile number portbil
Ani others company because ur Costumer Cear man
Is not geving satisfaction for me and am last Time is tallking Mr vikash regarding for
Credit limit thanku.
Rgda. Shiv [protected]
I got a new connection for my uncle who is 90 years old four days back.Yesterday he called at 117 but he didn't have my id details so he called again to give my id detailsbut someone told him the person who got this new connection for you should contact us.i want this new connection to be activated now the number is [protected] please help me to get this done
i want to know how do i get this new number [protected] activated
i want to talk to customer care executive please give some valid numbers

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