[Resolved]  Vodafone — Overcharged: V radio: reason: Call centre gave wrong info.

Dear sir,

I have been overcharged in the billed amount for the period: 22.01.08 to 21.02.08. I have a serious issue pending with the call center in relation with this bill Bill no. [protected]; dated: 22.02.08.

I got the vodafone radio activated on 28.01.2008; time: 21:24:48 by calling on 567999. Hence I was supposed to be charged 0.30/- per minute. But in no sms confirming the activation the number to be dialed was mentioned. Hence I kept on using the old number for Vodafone radio: 56799.

By next day itself I realized that things are wrong with the Vodafone radio usage and I am being charged 3rs/min. Since then I kept on calling vodafone call centre at 111 to clarify with the charges, and to understand the reason for increase in bill. I informed them each time, that I am dialing 56799 to access the Vodafone radio. And the bill is increasing too much, and there is some issue, and I am getting charged 3 Rs/ min for the service.

And each time I have been told that my charges are 0.30ps/min and asked to continue with the services and informed that it may be a system error.

Still! Considering everyday increasing amount and that may be one CSE may be making a mistake. I called again- n- again to vodafone call centre on as mentioned below

Date Time Duration of call Spoke with
28.01.2008
22:56:20
9:00
Customer service executive
31.01.2008
21:49:37
11:00
Customer service executive
02.02.2008
10:58:57
13:00
Customer service executive and Senior Customer Care executive


On each call I had clearly mentioned to them that, I have just subscribed to Vodafone radio to reduce the charges to 0.30Rs/ min, but on using the same my charges are skyrocketing. And it may be possible that it is due to the use of Vodafone radio. Each time, I asked them to ask any of senior officer and confirm me back the details, they did kept me on hold for long durations and confirmed me back that there is no charge of Rs.3/- as I have already subscribed to vodafone radio.

Each one of them personally confirmed that I am subscribed to the service and by dialing 56799, I am not making any mistakes and there is nothing to worry about. But when I checked my bill at the end of month. I realized that I have been overcharged, and I have to loose Rs.1068/- @3rs/min.


Since that day I have been complaining with vodafone call centre. First complaint no. being[protected]; raised by them after a lot of effort and after lot of pressing through the executives: (after several painful calls) that too by a Senior Customer Service executive.

In reply to which I received no answer back; I had again called back later- I was again denied to speak with any senior executive and another complained was raised from the call centre. In reply to this I got a call from their executive: who shamefully kept on saying that until I agree to the words that the person who gave me wrong information was a CSE of the name Garima(name too being given by him), he will not be helping me. On which, when I did not agree, (for the same info was provided to me by 2 other junior executives and one senior executive) he disconnected the call. Since then I have tried calling vodafoen Call centre again-n-again, none of my queries on the complaint are being answered properly, saying if I can not identify the name of the executive who gave me information, calling is useless, and they will not help. Executives have bluntly ignored my pleas to transfer any of my calls to any senior personal…repeating…..that decision has been made, I have to pay the amount.

I am damn fed up of this follow up. And feel lot of discomfort in not depositing the billed amount as my outgoing has been barred. But after facing such an attitude towards my repeated pleas. I have no idea what can be done with such sweet service providers.