Vodafone — Fraudulent charges through wrong information

I was using a zero rental plan for Vodafone -GPRS. I needed GPRS settings for a new handset for which I called Vodafone Customer Care(111) and they fraudulently asked me to send a message to activate a Vodafone Package instead of the correct message for the GPRS settings. I realised the fraud in my last bill and stopped the service but they have charged me again for the whole month since I had discontinued the service during the beginning of this billing month. The customer care I spoke to in February confirmed that the Customer Care executive had given wrong information, but the one I spoke to today (Virendra[protected] rudely said it was my mistake.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I too have been given wrong information by vodafone executives and then billed a ridiculous amount. the executives are ill informed and unable to do anything except apologising and asking you to pay up.

When you demand to speak to a manager, they simply put you on hold for close to half and hour at a stretch hoping you would be too fed up to bother again.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information