Vodafone — hopeless service

Hi,

Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.

AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.

Hello,

I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.

WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.

EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL

I am attaching the print screen of the things done and my YES BANK summary

please check them also...


AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..


CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...

AJITKUMAR R HAJARE
[protected]

I have Data card connection of Vodafone on [protected]. I am a postpaid customer and recently I wanted to close the connection. I called the call centre twice in this regard. First person disconnected the call after making me wait for a while and the second said the connection can be closed only if I visit their Store along with the SIM card. I went to their Store and had to wait for more than one hour to meet their so called executive. This person coolly says I need to send a mail to their customer care. Easily the most hopeless bunch working at Vodafone. After wasting almost half a day I returned back home and sent a mail to Vodafone. I received a call after 2/3 days requesting me to continue the connection and offering me several alternatives.Now it's more than a week and the connection is still not closed.

I told them clearly that I will not pay any rentals after the date of notice. They are not even acknowledging the mails. Most hopeless service provider I have ever seen. I cannot understand why they want to trouble a customer by making him remain a customer against his will. I am planning to drag them to consumer forum. I even sent mails to their Nodal Officer and even the Nodal Officer is least bothered to do anything. TRAI says they have to acknowledge with Docket number and they are not even doing that.

Never ever become a postpaid customer to any of these useless companies. Be a prepaid customer and you can close the connection when ever you want.