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[Resolved]  Vodafone — wrong deduction of charges

i had activated 2 packages, national SMS 50ps/msg and local vodafone2 vodafone 50ps/min, with a daily rental of Rs.1.50.but since a few days, they're charging me the full rates i.e.national [protected]@Rs.2/sms [protected]@re.1, alongwith the full call charges despite of both my packages being active.called the customer care many times but to no avail.even got in touch with the nodal office for vodafone, but did not get any cooperation.i want to get the compensation.looking forward to your support and advice as to how to proceed further.these people just don't want to listen.plz help...
Complaint marked as Resolved Dec 4, 2016
Verified Support
Vodafone India Customer Care's response Apr 24, 2012
Hello Vineet,

Please share your number here http://bit.ly/IbyTvb and we'll get back to you soon to address your concern.

Regards,
Vodafone Customer Care
Complaint comments  10 CommentsShareTweet

Comments

DEAR SIR,

1. I AM USING VODAFONE PREPAID CARD NO [protected]. I GOT RS 36 SMS PACK ACTIVATED ON 27-28

SEP VALID FOR 1 MONTH OR 1000 SMS.

2. I was on the scheme BUT ON 17 OCT I WAS CHARGED APPROX RS 190-200 FOR SMSes.

3. WHEN I callED customer care centre to CLARIFY, I WAS TOLD THAT IT WAS A BLACK DAY

FOR SMS AND THAT I VE BEEN BILLED FOR THE SAME.

Firstly I WAS NEVER REPEAT NEVER INFORMED THAT THIS SMS PACK WILL NOT WORK ON 17 OCT,

NEITHER WHEN I GOT THE SMS PACK ACTIVATED NOR ON 16TH IE A DAY PRIOR.

I THINK THIS IS NOT A GOOD PRACTICE AND CHEATING THE CUSTOMER.

I think you would be concerned and take the immediate actions for it.


Moreover when I talked to the senior executive at 198, he told me that my problem CANNNOT be

solved. And for that matter WHEN I ASKED HIM FOR THE PROCEDURE TO LODGE A COMPLAINT HE WAS

NON RESPONSIVE AND WS WASTING TIME TO REPEATEDLY ASK WHAT WAS THE COMPLAINT.


I wAnt TO get an reversal OF THE AMOUNT WRONGLY CHARGED AT THE EARLIEST.

Please I would like to say the concerned authority that they should take some serious steps.

THANKING YOU IN ANTICIPATION.

AKSHAY

Vodafone — deduction of charges

Dear Sir/Madam,

I have activated Mobile TV pack on my no. i.e. [protected], today. In response to that activation, I got message from Vodafone that I am eligible to watch all channels at Rs. 7/- per day, but I was not able to do that. Then I called to your customer care to ask about it than the concerned person said that, I can watch channels but I made him aware that there is some messages showing on some channels about premium charges than he said to me to on that channel and in return my “Channel –V” pack has been activated and I have charged with Rs. 30/- due to which my balance went to negative and after recharging my no. again I am not able to watch TV.

Then, I again called to your customer care but he (Mr. Prince)disconnected the call without solving my problem. Again I called to customer care than without giving me full information your customer care executive (Mr. Rohit Singh) disconnected the call. Why don’t you close your customer service centre if they are not able to solve customer’s problems. Because of their lack of knowledge we people suffer from damages as in today’s case my balance has been deducted by Rs.30/-. I think, I did a crime by opting Vodafone in MNP because on regularly basis I am suffering from problems which cause mental harassment.

I hope you will consider this dispute and try to solve it.

Thanks & Regards,

For Gateway Rail Freight Limited
Harsh Golchha

Legal
Mobile: +91-[protected]
Dear Madam/Sir,

You can call me around 11:00 a.m. but I hope you will try at least.

Thanks & Regards
harsh
[protected]
Dear Sir/Madam,

Is Vodafone enjoy by harrassing the customer, again the balance has been deducted from my account. Why you people made it habit of doing this again and again.

Thanks & Best Regards
Harsh Golchha

Vodafone — deduction of charges

Dear sir
I am a custumer of vodafone from last two month my m.no. is [protected] .i had miscall form that no [protected] on 27.04.11. but some resion i can't received the call. On 28.04.11 i want just check the call. i had misscalled on this no. For this call vodafone charged me Rs 100/-.Then i try to so many time to vodafone custumer care but they never help me they all time say thier is on any data found that show we will charged Rs. 100/-.
Now i requst you to please help me on this matter.
thanks
Regards
Gursharan
M no. [protected]
Email; [protected]@gmail.com

Vodafone — EXCESS BILLING FOR USING VODAFONE TV

Dear Sir,

I just used vodafone TV through mobile for viwing world cup matches and I saw just three matches for that they have charged about RS5000 as bill In this respect I sent to office and I talked to vodeafone officials but so far no remedy I prepare to setttle the bill provided they charged me reasobaly and my vodafone number is [protected]

Vodafone — Wrong charges Deduction

Mobile no [protected] in this mobile number your service provider deduct balance without any information i want to know full detail reg this , already got mes from happy to help
My name is Samar Singh my mobile number is [protected] .I took this number few days back.Caller tunes and other services are automatically activated on my number and every second day my balance is deducted i never activated these services I calles vodafone customer care several times they always put my call on hold and never clarify anything they say i used vodafone live however i never used it
I lost at least Rs300 because of this kindly credit my balance.I am fed up with this Vodafone connection

Vodafone — wrong deduction of charge

Hi
i am ajay chander with the vodafone no.[protected] experienced a terrible issue with vodafone customer service for wrong deduction of charges from my a/c. i have been charged -44 rs. for internet usage . when i asked the customer care , their reply is not at all convincing . when i asked for my report . they didnt even bother to enclose . as a customer i am disappointed by their negligence of act and when i called their higher official , he too answers irresponsibly . i dont know why they charge 50 rs. till now….. got fed up with their hecky response and i want any of your ppl to look forward to it and take immediate actions necessary … as from my experience i would like to say vodafone has the worst customer service that i ever encountered…
In: Uncategorized India

mobile service (vodafone) — wrong deduction

Dear Sir/Madam
I have complaint regarding cellular company name vodafone .In month of march on date 5 year[protected] i have been charged for rs 89 for that they don't have any information bill sent by them by charging rs 50 . whenever i called in customer care mostly information is given that either you have been charged for GPRS or information is not available.


I am using blackberry handset and using blackberry Internet services (BIS) for that they charge Rs 399 for 30 days. they advertise that if you use 399 blackberry plan user can do unlimited surfing and can download contents from free sites or can use applications for that nothing will be charged .

I have visited twice to vodafone store once for deduction and once for bill as i have not received as said period of time .

I have mailed them at nodal officer but they replied me by calling that whatever deductions have been done is correct
but when i received bill nothing is shown why and where amount has been deducted on 5-3-12

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