[Resolved] Vodafone — Call center-Supervisor's Attitude | |
Hi, I would like to make a serious complaint about the service m getting from Vodafone.The call center is not customer caring though they say that they care in their advertisements. 1)This is regarding the complain about the supervisor(Ajeeth M, bangalore vodafone call center) to whom i spoke with on 4/6/08 at 6:30pm. The supervisor lacked soft skils handling escalations . a)he did not Listen to me patiently. b)Did overtalk on me and came to conclusions even before i could complete te sentence c)Had usually attitude and did not behave profestionally. d)Did not transfer to a manger when asked for. e)Did not show any Respect the and failed to understand the situation when explained to. We as customer like to be given atleast little priority and need to resolve the issue at first point of contact instead to close the complaints without even resolving it. Regards, Sushma Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 29 Comments | |
Comments
I too had the same issue today. When I requested the customer care team to escalate the issue their supervisor, they put me on hold and disconnected the call three times.
Reply
hi i m vipul joshi frm Una Gujrat i have c.u.g plan Govt. of Gujrat g.s.w.m.a department my complain is Mr. Kalil Khoja as a super visor coustmer care dept.behavior is very bad and no service provide for coustmer care.
vipul joshi
[protected]
vipul joshi
[protected]
Hi,
I would like to make a serious complaint about the service in converting postpaid to Prepaid [protected].
From the past five months on wards i was asking to convert to prepaid, every i visit the store they will inform me a new procedure this has to be done.
when i had logged a compliant they will keep a mail after 2 days saying that it will be that they will get in touch with you within 5 working days, but we will have no response in this updates.
Regards,
Puneeth Kumar.
I would like to make a serious complaint about the service in converting postpaid to Prepaid [protected].
From the past five months on wards i was asking to convert to prepaid, every i visit the store they will inform me a new procedure this has to be done.
when i had logged a compliant they will keep a mail after 2 days saying that it will be that they will get in touch with you within 5 working days, but we will have no response in this updates.
Regards,
Puneeth Kumar.
Hi,
Vodafone Customer Care! Team,
I, would like to share my AWESOME Customer Service Experience with Pathetic Vodafone Agents in all occasions when I called Vodafone Customer Care at C-48, Okhla Industrial Area Phase-2, Delhi-110042.I have already send 1 E-mail in regards to the worst customer service I experienced while speaking to Sulekha Kumari from Ravinder Singh’s Team.I have send that E-mail to all possible E-mails where a Customer can hope to get some resolution.I have not received any revert yet.I am again sending this E-mail to discuss my more recent similar pathetic customer experience.I spoke to Mamta Devi who was not willing to disclose her last name.I requested to speak to a supervisor for any update to my previous E-mail.She put my call on hold for more than 20 minutes & then hung up on me.I called up again & spoke to Hira Lal.He did the same thing.He kept my call on hold for around 15 minutes & then disconnected the call.Whenever I request for a supervisor, I have to be on hold for around 10 minutes & then an agent will finally hung up the call.When I call again & I want to speak to the same agent, I am always told this is not possible.This is unbelievable.This is why an agent hungs up because they know they will never speak to the same customer.I have escalated my awesome customer service experience to Randhir Singh, Raja Nayak & Vasudha Sharma.I have not received any Satisfactory Resolution yet.I have lost my faith in the Escalation Process of Vodafone.I believe I will have to meet Sushma Khanna, Vivek Gangwar & Sourav Dixit to get Sulekha Kumari, Mamta Devi & Hira Lal Terminated from their jobs ASAP as they Don’t deserve to serve customers because they are not aware of Customer Service Skill.All they know is to put customers on long hold & finally hung up on them.Whenever I request to know the last name of Vodafone Agents, they will ignore the request & they will ask me for the concern saying that they are not allowed to reveal their last names which makes no sense.The Vodafone Agents will also not disclose their Team Leader’s Names.This kind of answers sound like excuses may be they fear that customers might complain about them. If I speak to 6 Vodafone Agents, only 2 of them will mention the notes on my account.Do you have any valid justified reasons for this?I have shared my AWESOME customer service experience with my family members, relatives, neighbours, friends, colleagues & anyone and everyone I know.Many of them have already switched to Airtel many would be doing after I share my Today’s Experience.I will be sharing today’s Experience on FACEBOOK & TWITTER shortly to make sure everyone is aware of Vodafone Customer Service Quality.I will be doing mouth to mouth publicity of Vodafone Customer Service to make sure Vodafone loses its maximum Customers.All Vodafone Agents are from Hindi Medium Schools.They will always give a Call Opening in Hindi.If I speak in English, they will still continue to speak in Hindi which makes me to believe they are not from a Convent School.I don’t expect any apology calls from Sulekha Kumari, Mamta Devi & Hira Lal because that has not yet happened & if they call, it would be a formalty.They will not improve their customer service skills.If I call Vodafone in the future, which I don’t want to do after my AWESOME customer service experience today.I will experience similar bhaviour from them.I wonder how can Vodafone Hire such Pathetic & Disgusting customer service agents.I am sending this E-mail to the available E-mail addresses but know I have to do an FIR against Sulekha Kumari, Mamta Devi & Hira Lal for the mental torture they have given me & also for the time I have wasted on the calls while speaking to the.I am just waiting for this festival week to get over after which I will be visting C-48, Okhla Industrial Area Phase-2, Delhi-110042 with a Police Officer because these 3 Vodafone Agents must be FIRED from their jobs otherwise I will be lodging an FIR or moving to court ASAP.If Sulekha Kumari, Mamta Devi & Hira Lal are not FIRED ASAP, It would make me believe that Vodafone does not care for its customers or does not value its customer’s feedback.
Vodafone Customer Care! Team,
I, would like to share my AWESOME Customer Service Experience with Pathetic Vodafone Agents in all occasions when I called Vodafone Customer Care at C-48, Okhla Industrial Area Phase-2, Delhi-110042.I have already send 1 E-mail in regards to the worst customer service I experienced while speaking to Sulekha Kumari from Ravinder Singh’s Team.I have send that E-mail to all possible E-mails where a Customer can hope to get some resolution.I have not received any revert yet.I am again sending this E-mail to discuss my more recent similar pathetic customer experience.I spoke to Mamta Devi who was not willing to disclose her last name.I requested to speak to a supervisor for any update to my previous E-mail.She put my call on hold for more than 20 minutes & then hung up on me.I called up again & spoke to Hira Lal.He did the same thing.He kept my call on hold for around 15 minutes & then disconnected the call.Whenever I request for a supervisor, I have to be on hold for around 10 minutes & then an agent will finally hung up the call.When I call again & I want to speak to the same agent, I am always told this is not possible.This is unbelievable.This is why an agent hungs up because they know they will never speak to the same customer.I have escalated my awesome customer service experience to Randhir Singh, Raja Nayak & Vasudha Sharma.I have not received any Satisfactory Resolution yet.I have lost my faith in the Escalation Process of Vodafone.I believe I will have to meet Sushma Khanna, Vivek Gangwar & Sourav Dixit to get Sulekha Kumari, Mamta Devi & Hira Lal Terminated from their jobs ASAP as they Don’t deserve to serve customers because they are not aware of Customer Service Skill.All they know is to put customers on long hold & finally hung up on them.Whenever I request to know the last name of Vodafone Agents, they will ignore the request & they will ask me for the concern saying that they are not allowed to reveal their last names which makes no sense.The Vodafone Agents will also not disclose their Team Leader’s Names.This kind of answers sound like excuses may be they fear that customers might complain about them. If I speak to 6 Vodafone Agents, only 2 of them will mention the notes on my account.Do you have any valid justified reasons for this?I have shared my AWESOME customer service experience with my family members, relatives, neighbours, friends, colleagues & anyone and everyone I know.Many of them have already switched to Airtel many would be doing after I share my Today’s Experience.I will be sharing today’s Experience on FACEBOOK & TWITTER shortly to make sure everyone is aware of Vodafone Customer Service Quality.I will be doing mouth to mouth publicity of Vodafone Customer Service to make sure Vodafone loses its maximum Customers.All Vodafone Agents are from Hindi Medium Schools.They will always give a Call Opening in Hindi.If I speak in English, they will still continue to speak in Hindi which makes me to believe they are not from a Convent School.I don’t expect any apology calls from Sulekha Kumari, Mamta Devi & Hira Lal because that has not yet happened & if they call, it would be a formalty.They will not improve their customer service skills.If I call Vodafone in the future, which I don’t want to do after my AWESOME customer service experience today.I will experience similar bhaviour from them.I wonder how can Vodafone Hire such Pathetic & Disgusting customer service agents.I am sending this E-mail to the available E-mail addresses but know I have to do an FIR against Sulekha Kumari, Mamta Devi & Hira Lal for the mental torture they have given me & also for the time I have wasted on the calls while speaking to the.I am just waiting for this festival week to get over after which I will be visting C-48, Okhla Industrial Area Phase-2, Delhi-110042 with a Police Officer because these 3 Vodafone Agents must be FIRED from their jobs otherwise I will be lodging an FIR or moving to court ASAP.If Sulekha Kumari, Mamta Devi & Hira Lal are not FIRED ASAP, It would make me believe that Vodafone does not care for its customers or does not value its customer’s feedback.
Dear Sir / Madam,
My cell no is - [protected].
Name: Vishal Pathare
I had received the call from Vodafone call center in this month for activating the internet pack on my cell. I approved the same and requested the person to send me the settings for which he did so. Few days later I again called Call center complaining that the ’’internet service pack is activated on my no and still net is not working’’. Ref. No: [protected].
The guy interacted with me told that the service would be activated within 24 hrs. BUT DID NOT TELL THAT INTERBET PACK SERVICE IS NOT ACTIVATED.
I came to know above issue when I received message from Vodafone that ‘’ You have consumed 200.01 MB of data in current bill cycle. For 3G data pack customer the consumption is over and above monthly data allowance’’.
When I called yesterday late evening to call center asking the reason for such message, they confirmed me that the net pack is not activated on my account and the bill payable to me is above Rs. 3000!
When I requested them to register my complaint, initially they denied saying that you send the mail to corpcare.[protected]@vodafone.com. But I insisted them to take the complaint and give the ref. no they asked me to be on hold while they will transfer my call to Sr. person. I waited for long on hold but I was only getting the picture of irresponsibility from customer care.
Even last to last month I had complaint about the extra billing for which I had registered complaint and got the reference no for same. They replied me non-satisfyingly that whatever billing you have received is correct and iam bound to pay the same whereas I had my call and messages track on my phone and was guarantying that the Vodafone is bluffing for extra billing. Lately they might have realized and Rs. 61.1 only was paid back to me.
As an honest billing customer for my two nos. I least expect the honest billing (please am not using the requirement of extra money to Vodafone). I have heard the Vodafone quality and customer focus policies and expect the same and prompt response from your team rather than giving me the feel of local organization.
Thanks & Regards,
Vishal Pathare
[protected]
My cell no is - [protected].
Name: Vishal Pathare
I had received the call from Vodafone call center in this month for activating the internet pack on my cell. I approved the same and requested the person to send me the settings for which he did so. Few days later I again called Call center complaining that the ’’internet service pack is activated on my no and still net is not working’’. Ref. No: [protected].
The guy interacted with me told that the service would be activated within 24 hrs. BUT DID NOT TELL THAT INTERBET PACK SERVICE IS NOT ACTIVATED.
I came to know above issue when I received message from Vodafone that ‘’ You have consumed 200.01 MB of data in current bill cycle. For 3G data pack customer the consumption is over and above monthly data allowance’’.
When I called yesterday late evening to call center asking the reason for such message, they confirmed me that the net pack is not activated on my account and the bill payable to me is above Rs. 3000!
When I requested them to register my complaint, initially they denied saying that you send the mail to corpcare.[protected]@vodafone.com. But I insisted them to take the complaint and give the ref. no they asked me to be on hold while they will transfer my call to Sr. person. I waited for long on hold but I was only getting the picture of irresponsibility from customer care.
Even last to last month I had complaint about the extra billing for which I had registered complaint and got the reference no for same. They replied me non-satisfyingly that whatever billing you have received is correct and iam bound to pay the same whereas I had my call and messages track on my phone and was guarantying that the Vodafone is bluffing for extra billing. Lately they might have realized and Rs. 61.1 only was paid back to me.
As an honest billing customer for my two nos. I least expect the honest billing (please am not using the requirement of extra money to Vodafone). I have heard the Vodafone quality and customer focus policies and expect the same and prompt response from your team rather than giving me the feel of local organization.
Thanks & Regards,
Vishal Pathare
[protected]
Dear Vodafone,
please go thru trail of mails and it seems Vodafone is not at all keen for new business...it is so disappointing to note that your call centre guys have stopped responding to request...your agents are compeletely useless. We want to have CUG ( few new connection, some portability and type and some are existing vodafone)...we have submitted reqd papers and after that for last more than a month our mails and phone calls have no impact on these guys..will you provide us the sr person no and email id so that i can talk him and also an e mail...
thanks,
satish[protected]
TO:nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Dear Sirs,
Seems there is no interest at your end…..shall we close the matter and may be I move to airtel and take connections from them.
Please come back by tomorrow
Regards
Satish
[protected]
Ps: I am airtel gold member still I thought of having Vodafone as CUG??? Am I wrong???
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 06 January 2014 18:22
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...
Dear Ankit,
We do not have so much time…please move fast and get the connection activated in next 48 hrs please.
Regards, Satish
[protected]
From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 05 January 2014 18:47
To: [protected]@medinfra.com
Subject: regarding CUG Plan...
Dear Satish,
Thank you for your time to explain your concern regarding the activation of new Vodafone mobile numbers.
As per our earlier discussion we have informed you that we have forwarded the details of your concern regarding the new connection activation issue, to our specialized Vodafone care team. We request you to kindly provide us more 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help
Ankit Bajoria
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp on your mobile browser.
“Only on Vodafone! 2G Rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”
On 1/3/2014 6:40 PM; From: [protected]@medinfra.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: RE: regarding CUG Plan...;
Dear Vodafone..
We are still waiting for update and implementation….
Can we expect to close this before coming Monday.
Regards, satish
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 29 December 2013 19:44
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...
Dear Imran,
PFA receipt and below are SIM nos which were handed over to us…pls move fast to get these activated.
SIM No.
EH[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
[protected]
Regards, Satish
[protected]
From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 24 December 2013 17:27
To: [protected]@medinfra.com
Subject: regarding CUG Plan...
Dear Satish,
Thank you for your time to explain your concern regarding service for your Vodafone Mobile Numbers.
We sincerely regret the inconvenience caused to you.
As discussed on [protected] We would like to inform you that in order to check the status of the postpaid numbers, kindly provide us the sim numbers and receipt copies, so that we can assist you in best possible manner.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Imran Baksh
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office: +[protected]
Available between 9:30AM to 6PM
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying
your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers,
this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp
on your mobile browser.
“Only on Vodafone! 2G rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”
On 12/24/2013 4:42 PM; From: [protected]@medinfra.com; To: amit.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: satish.[protected]@yahoo.co.in; ; Subject: RE: Regarding CUG Plan...;
Dear Vodafone..
Will some one address our issues..
We have been trying to reach you guys but no response..
Regards, Satish
[protected]
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 23 December 2013 16:55
To: amit.[protected]@vodafone.com
Cc: [protected]@medinfra.com
Subject: RE: Regarding CUG Plan...
Dear Amit,
We are looking forward to your response and expedite the process
Its been pending for last three weeks…
I spoke to Taufeek today but seems he is not able to push beyond this point.
Please respond
Regards,
Satish
[protected]
From: Medinfra [mailto:[protected]@medinfra.com]
Sent: 21 December 2013 17:30
To: amit.[protected]@vodafone.com
Cc: satish.[protected]@yahoo.co.in; [protected]@medinfra.com; 'Ashish'; harshdeep.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; deepak.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; parmar.[protected]@gmail.com
Subject: Regarding CUG Plan...
Dear sir
We have applied for 13 Vodafone postpaid connection in CUG plan…Vodafone representative received all required Documents on 28-11-13 and SIM also handed over to us .. but no action been taken yet.. we are continuously calling MR Taufik-[protected](Representative) no action taken or one more senior person Mr. Vikas ([protected]) he is not receiving our call.
This is a request to take needful action…
For details please find the attached file…
Thanks & Regards
Medinfra India Pvt.Ltd.
[protected]@medinfra.com
[protected]
please go thru trail of mails and it seems Vodafone is not at all keen for new business...it is so disappointing to note that your call centre guys have stopped responding to request...your agents are compeletely useless. We want to have CUG ( few new connection, some portability and type and some are existing vodafone)...we have submitted reqd papers and after that for last more than a month our mails and phone calls have no impact on these guys..will you provide us the sr person no and email id so that i can talk him and also an e mail...
thanks,
satish[protected]
TO:nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Dear Sirs,
Seems there is no interest at your end…..shall we close the matter and may be I move to airtel and take connections from them.
Please come back by tomorrow
Regards
Satish
[protected]
Ps: I am airtel gold member still I thought of having Vodafone as CUG??? Am I wrong???
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 06 January 2014 18:22
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...
Dear Ankit,
We do not have so much time…please move fast and get the connection activated in next 48 hrs please.
Regards, Satish
[protected]
From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 05 January 2014 18:47
To: [protected]@medinfra.com
Subject: regarding CUG Plan...
Dear Satish,
Thank you for your time to explain your concern regarding the activation of new Vodafone mobile numbers.
As per our earlier discussion we have informed you that we have forwarded the details of your concern regarding the new connection activation issue, to our specialized Vodafone care team. We request you to kindly provide us more 48 working hours to get it resolved.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help
Ankit Bajoria
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp on your mobile browser.
“Only on Vodafone! 2G Rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”
On 1/3/2014 6:40 PM; From: [protected]@medinfra.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: RE: regarding CUG Plan...;
Dear Vodafone..
We are still waiting for update and implementation….
Can we expect to close this before coming Monday.
Regards, satish
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 29 December 2013 19:44
To: nodal.[protected]@vodafone.com
Subject: RE: regarding CUG Plan...
Dear Imran,
PFA receipt and below are SIM nos which were handed over to us…pls move fast to get these activated.
SIM No.
EH[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
EH[protected]
[protected]
Regards, Satish
[protected]
From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 24 December 2013 17:27
To: [protected]@medinfra.com
Subject: regarding CUG Plan...
Dear Satish,
Thank you for your time to explain your concern regarding service for your Vodafone Mobile Numbers.
We sincerely regret the inconvenience caused to you.
As discussed on [protected] We would like to inform you that in order to check the status of the postpaid numbers, kindly provide us the sim numbers and receipt copies, so that we can assist you in best possible manner.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Imran Baksh
Nodal Office
Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office: +[protected]
Available between 9:30AM to 6PM
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
Vodafone introduces My Vodafone app!
Manage your Vodafone account on the go with this must-have app on your mobile phone. Whether it’s about paying
your phone bill, recharging your Prepaid, tracking service requests, or simply subscribing to the best offers,
this app will help you do everything on the move.
So, go ahead and download it for free on your smart phone now! Visit http://m.vodafone.in/vfapp
on your mobile browser.
“Only on Vodafone! 2G rates slashed by 80%. Now enjoy 2G browsing at 2p/10KB.”
On 12/24/2013 4:42 PM; From: [protected]@medinfra.com; To: amit.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: satish.[protected]@yahoo.co.in; ; Subject: RE: Regarding CUG Plan...;
Dear Vodafone..
Will some one address our issues..
We have been trying to reach you guys but no response..
Regards, Satish
[protected]
From: Satish Kakkar [mailto:[protected]@medinfra.com]
Sent: 23 December 2013 16:55
To: amit.[protected]@vodafone.com
Cc: [protected]@medinfra.com
Subject: RE: Regarding CUG Plan...
Dear Amit,
We are looking forward to your response and expedite the process
Its been pending for last three weeks…
I spoke to Taufeek today but seems he is not able to push beyond this point.
Please respond
Regards,
Satish
[protected]
From: Medinfra [mailto:[protected]@medinfra.com]
Sent: 21 December 2013 17:30
To: amit.[protected]@vodafone.com
Cc: satish.[protected]@yahoo.co.in; [protected]@medinfra.com; 'Ashish'; harshdeep.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; deepak.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; parmar.[protected]@gmail.com
Subject: Regarding CUG Plan...
Dear sir
We have applied for 13 Vodafone postpaid connection in CUG plan…Vodafone representative received all required Documents on 28-11-13 and SIM also handed over to us .. but no action been taken yet.. we are continuously calling MR Taufik-[protected](Representative) no action taken or one more senior person Mr. Vikas ([protected]) he is not receiving our call.
This is a request to take needful action…
For details please find the attached file…
Thanks & Regards
Medinfra India Pvt.Ltd.
[protected]@medinfra.com
[protected]
Hi
This is Murugan, I have a complaint against the Vodafone (India), I hold vodafone number XXXXX888 (Hyderabad), presently I stay in abroad, this number had given for all banking related matters, badly I need to receive OTP to do any banking related activity, unfortunately I had to do some transaction on my Sharemarket related matters, thereby I contacted Vodafone Customer care (also sent an email CC to Nodal office) to activate basic my International Roaming services (to receive incoming SMS), I am following it up with Vodafone Customer Care for 10 days so far nothing had happened. The worst part is it also incurred losses in my sharemarket.
The worst part is, the customer care is literally ridicules, because they put ISD calls in hold for several minutes to connect to their supervisor, he kept quiet for 12 mins. Finally I had to disconnect the call.
However, the issue the escalation channel looks to be hopeless and certainly useless to look after certain escalation. They lack of segregate and resolve the issue. The escalation matrix does not witness properly the escalation ladder.
I would like to leave my complaint here as a lesson for others...
(If needed, I would provide all the evidences that are connected to this matter on specific request .)
Thanks & Regards,
Murugan
This is Murugan, I have a complaint against the Vodafone (India), I hold vodafone number XXXXX888 (Hyderabad), presently I stay in abroad, this number had given for all banking related matters, badly I need to receive OTP to do any banking related activity, unfortunately I had to do some transaction on my Sharemarket related matters, thereby I contacted Vodafone Customer care (also sent an email CC to Nodal office) to activate basic my International Roaming services (to receive incoming SMS), I am following it up with Vodafone Customer Care for 10 days so far nothing had happened. The worst part is it also incurred losses in my sharemarket.
The worst part is, the customer care is literally ridicules, because they put ISD calls in hold for several minutes to connect to their supervisor, he kept quiet for 12 mins. Finally I had to disconnect the call.
However, the issue the escalation channel looks to be hopeless and certainly useless to look after certain escalation. They lack of segregate and resolve the issue. The escalation matrix does not witness properly the escalation ladder.
I would like to leave my complaint here as a lesson for others...
(If needed, I would provide all the evidences that are connected to this matter on specific request .)
Thanks & Regards,
Murugan
Hi i agree regarding the attitude of the floor supervisior of vodafone call centre.. i jst spoke to Nikhil pawar he is so arogant n rude in his speech.. the way he was talking seems to be doing a favour on me...vodafone team has to go thru the call recording of ref#[protected] dated 31-8-15 n suddenly he disconnected the call...worst service rendered by vodafone... Not to opt any service from vodafone...
Regards,
Amit / [protected]
Regards,
Amit / [protected]
Hi,
I am a new Vodafone customer but have a bitter experience even after being a new footprint for the company. I was mislead by all the folks whomsoever I have talk. For two times I was ensured for the call back as I wanted to speak to any supervisor but yet to get any call. More even Vodafone CCE are not unanimous over a single information. My contact number is [protected].
After a long harassing experience I m waiting to complete 3 months and to move forward out of it with my number!!
I am a new Vodafone customer but have a bitter experience even after being a new footprint for the company. I was mislead by all the folks whomsoever I have talk. For two times I was ensured for the call back as I wanted to speak to any supervisor but yet to get any call. More even Vodafone CCE are not unanimous over a single information. My contact number is [protected].
After a long harassing experience I m waiting to complete 3 months and to move forward out of it with my number!!
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