[Resolved]  Vodafone — Poor Network Coverage (Pune)

Hi,

I am a vodafone mobile user, I am facing network problem from last couple of months, I couldn't get it resolved.Finally putting it here.

I am getting same response from them, that we planning to install a new site in your area in few days, I can't see the new site but I can see the new hoarding after few days, I guess vodafone is busy in putting hoarding instead of putting network towers.

Here is the email, that I wrote to Vodafone, multiple times but no written reply from then just phone calls saying we'll resolve it soon.



=============Email Thread Starts Here, No Reply Received to last email==============



Hi,

This is to inform you that I have got call from your executive Mr. Manoj Kumar. He told about the plan of installing site near my place (Tadi Wala Road) and it would be finished by this month or may be in first week of next month. But let me tell you that, I am not happy with the response because I got the same response too many time earlier. This time I would like to have official confirmation on this, I am not going to leave it this time unless it gets resolved.

I am anticipating your confirmation and early action in this regard.


Thanks,
Sudhir Mongia


- Hide quoted text -
On Fri, Jun 20, 2008 at 3:17 PM, Sudhir Mongia <sudhir.[protected]@gmail.com> wrote:

Hi,

This is just to inform you that I have not received any update/call on this. I wrote you on this issue on 11/06/2008.

Thanks,
Sudhir Mongia


On Sun, Jun 15, 2008 at 3:04 PM, Vodafone Care <corpcare.[protected]@vodafone.com> wrote:

Dear Mr. Mongia,

Thank you for your e-mail dated 11/06/2008 regarding service on your Vodafone number [protected].

We regret the inconvenience caused and the inadvertent delay in replying to your mail.

With regard to the concern raised by, you network service we wish to inform you that, our network team has been apprised of your concern and a representative will contact you at the earliest to sort out the issue.

We request your kind forbearance in the interim.

We are investigating on your network concern and would revert to you shortly.

We hope we have been able to resolve the concern to your satisfaction. However, in case you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Shruti Rathi
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91 [protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: sudhir.[protected]@gmail.com
Sent: 11-Jun-2008 16:15:19
To: vodafonecare.[protected]@vodafone.com
Subject: Complaint: Poor Network Coverage


Hi,
I am a BPL/Hutch/Vodafone customer with number [protected] from more than two years.I am facing the network coverage problem in my residence area from last more than one year. I had complained to customer care a lot of times, but always received a same response "We are going to install a new tower near pune station". I don't know why I am getting the same response and people on your side are not taking the problem seriously.If the response I am getting from the customer is correct when I can expect the new tower to be installed.

I am staying at the following address

A6/102 Kumar Pinnacle, Tadi Wala Road, Near Dhole Patil Road, Pune.

In our flat, balcony or even in our society the network signal bar on cell display goes up and down rapidly and sometimes it completely goes off. The location display also varies, sometimes it shows ruby hall, modal colony, sancehti, koregaon park ...Due to this I am facing a lot of problems. I am not able to talk even I am standing in the balcony of my flat. Its very irritating. I was happy with Hutch, when I was in Delhi, But In pune I am fed up with the network of Hutch.

me few friends have changed the service provider due to this coverage problem.

One thing, I want to add here is, there is no problem with my cell. Its nokia 6030 bought last year, and earlier I was using 3315. So please don't suspect any problem with the handset that's not the case, I have tried using some other cell phone but results were same.

Please look into this issue as soon as possible.

Looking forward for your response.

Thanks & Regards
Sudhir Mongia
M- [protected].



========================Email thread ends here=========================


Thanks,
Sudhir Mongia