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[Resolved]  Vodafone — Postpaid connection and customer care

I have taken Vodafone Postpaid connection recently and I feel sorry to say that they are the worst I have ever encountered. I was on roaming, first day it was working. But the second day tried to connect so many times but could not access the network. When I returned back to Delhi, Ithere was network but I could not make outgoing calls. I tried Customer care from 6 pm to 11.0 but could not get connected. finally when I got connected, they said my number showed negetive verification because of which the services were barred and since now they are positive it will get activated in 2 hours. I dont know at 11 O'clock at night how can they make a verification and that too positive. What were they doing for the whole day when they were told to activate the services as soon as possible? They were called so many times at day but there was no result.
Complaint marked as Resolved 2020-08-14 00:21:19
Complaint comments  4 CommentsShare0Tweet0

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Dear Sir / Madam

On 8th or 9th July 2009, i took Vodafone post paid connection from Vodafone office, Sector-18, Noida for my son who is studying in class IX in one of the boarding school in Noida. Madam Neha (Vodafone executive) advised us (me and my son) to go for post paid connection and assured Vodafone representative will come to school hostel for collection of payment and also in case of any problem she can be contacted over her mobilie phone which has never been replied. For id proof, my son's copy of passport was given to her and she informed within one week period, verification will be done and this number [protected] will be activated.

After one week, i received a phone call from Vodafone who said the no. [protected] cannot be activated because my son is only 15 years old and asked to submit any other persons details (with id proof) who is staying in Noida to activate this number.

I don't understand why this thing was not told at the time of giving post paid connection. I have been transfered from Noida to Orissa that i had told to Vodafone executive and she assured there will be absolutely no problem.

From this incidence i understand that Vodafone is interested in selling connections and they assume, customer will run what ever way they want to maintain the connection .

I am working in Indian Oil Corporation Limited, i can communicate to all oil companies through our intranet about this crooked style of selling Vodafone connections. Also if the connection is not activated in 2 days (by 20.07.09) i will put my complaint in consumer cell.

I hope some one from Vodafone will act on this complaint.

Thanks

R D Sabherwal
Senior Manager
Indian Oil corporatiion Limited
[protected]@rediffmail.com
I have already submitted complaint on non activation of Vodafone no. [protected]. With this kind of experience with Vodafone, i do not want to have Vodafone connection. I can forget my Rs. 500/- paid for Vodafone post paid connection. I have taken another connection and that is working good. Now i do not want Vodafone to activate Vodafone no. [protected].

Please help me to ensure there is no bill in future against this Vodafone no. [protected].

Thanks
R D Sabherwal
dear sir/mam
I PAWANKUMAR YADAV have the number [protected] now i am in roaming. I have no network in my cellphone plz solve my problem as soon as psble
Dear Sir,
While recharging my Mobile Vodafone No [protected] on 01.04.2011 at 11.09 AM, I was told by your voice in mobile that if I recharge for Rs.190, then calls for Rs. 200
will be given, Immediately Rs. 170.26, and rest within 24 hrs. Today is 04.04.2011, but the additional calls have not been given. It is only Rs.170.26 and not Rs. 200/-. It shows that Vodafone is cheating the customers. Once before also, it happened with me but then I did not care to notice, but this time I have clearly noticed it. I would wait phone-cal from Vodafone why it is being happened, and charge it with rest amount.
K.N.Gakhar
Noida

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