[Resolved]  Vodafone — Customer Service

I received SMS on 25/9/2009 that scheme 399 will be activated from the next bill cycle i.e. 25/10/2009. I have not used the scheme benefit from 25/9/2009 and hence request you to give the credit in next bill.

Thanks.

Sanjay Agarwal
vodafone no. [protected]

I am a vodafone customer from past 2 months.Right from the day of taking the connection I was facing some sort of problem with the services.At the time of activation I opted for a plan 155 (daily 150 sms free) and also activated South std pack(39).For the first one month there was no problem with the pack.But after one month my balance was automatically debited by 39 rupees but the south pack was not activated.When i called to customer care they did'nt responded properly.Each one said different stories regarding this.At last after 10 days of my quarrel with customer care they said that the south pack will not be applicable for my plan and 39 rupees was credited back into my account.So,i was very disappointed and continued with the same tarrifs(1.50 std) througout the month.And again yesterday #9 rupees was debited from my account.When I called to CC they said that southpack was activated for me.I felt so happy and when I tried to call STD Again I was shocked to see that Rs.1.50 isbeing deducted.And when i tried to CC the call was not being tranferred to CC executive.So I was vexed with this Service and complaining about this issue.

Vodafone — customer care isnt working

hello sir..
it has been a long time that my vodafone number is given offers n my cutting my balance. im fed up of this, the customer care number is not reachable to the customer executive from my phone. it frustative thst such a big company is rediculous for customer care... plz i requst u to take neceaasary action regarding it.
thanking u.

Hi Sandeep,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ipm2v and we’d be happy to help.

Regards,
Vodafone Customer Care.

HI Nidhi,

This is something to bring your knowledge about the customer service provided by vodafone to the customer. It is something devastating and so stupid services that's been provided to the customer. What happen in the month of december I had a word with one of the customer care executive and that guy when I asked for the supervisor or manager he started abusing on the phone as the there was the service which is Missed call alerts that was activatedby error however, I received the confirmation from vodafone the service will be activated in5 hours however I called the vodafone to cancell the service and spoke to Shahnawaz in December and that guy started abusing I called again and Spoke to Team Leader Gaurav Roy and he assured me and asked to call back on 5 jan 2010 to get the money waved off but was not here was in abroad so couldnt contact ut the phone was left here in India. when I returned I had the conversation with vodafone couple of time but due to shortfall in time so could not get hold off any one. Today I spoke to Ankur he did the same without transferring the call to supervisior he again transferred the call to somewhere where i kept waiting there for haly n hour and also he said there is no one available on floor. I again called up and spoke to Bhim he transferred the call to supervisior Jagdeep Mahajan and got no resolution and he asked me to again write down to you. Its not about the money but also about the customer service that you guys are providing to the customer. Its frustrating and the person could not speak to the supervisior regarding the same. This is my last mail to Vodafone and still if I do not get proper responce I have to go to TRI servcies regarding the same. This is my fourth mail to Vidafone can anyone reply me on that please its really getting frustating for me to hanndel all this as my outgoing call have been barred but have made the payment from easy shop for the payment for Rupees 520/. The money was paid on Thursday but still have not received so could you please help me. The vodafone number do not provide the proper service. So could ypu please have a look at that and reply accordingly. This mail is also sent to vodafone but do not received any responce so have send you.


Thanks&Regards

Lalit Singh Kohli
Team Leader
Wlr3 Billing Team

Hcl Technologies Ltd
A 104 Sector 59
Noida 201 301 UP
Contact number [protected]

Its good atleast someone is there who can help us .

Vodafone — Customer Confidentiality

Dear All,

It is necessary to share recent experience with Vodafone personal, the kind o[censored]nethical practice they are undertaking by sharing the contact number o[censored]sers. Now days we are getting calls on our private numbers asking for recovery of bill not paid by other customer. And when discussed, they bluntly & proudly ask us to pay the bill at the earliest and in case of not paying the bill; they give us threatening as well... we are really surprised, how anyone can ask me to pay others bills. And when asked how did you got my number, they have an argument that my number is saved as secondary number for further queries... This is really amazing, I am really not able to understand; the number I am carrying since 2004 now is shared with Vodafone for queries or issues o[censored]nknown person... Icing on the cake is; they neither have proof nor are able to show my number is shared for anyone’s issues or query.

I have decided to take-up this matter with court and challenge the Vodafone for maintaining the database and personal contacts for their customer...

Thanks, Pramod Rai

Complaint against- VODAFONE STORE, ROHINI(M2k)
The Criminals - Manish, Pawas, Shruti, Nitin
Vodafone might be increasing their customers and network but sadly they are unaware of the term 'Consumer Service'.
Vodafone is great at launching new advertisement and schemes but they lack in the very basic thing called 'Consumer Service.' You will experience the same when you visit a vodafone store and that will frustrate you to such a height like never before.
I have been visiting vodafone store daily on account of my lost Sim and i have achieved none other than disappoinment by the end of the day. They have misbehaved, talked rudely and shouted at me. Moreover they kepy on delaying things for the next day and made me visit their store daily and wait there for a couple of hours before telling me that they were unable to process my complain.
It is my request to you mobile phone users to boycott the service if i can even call vodafone a service provider

Hi Sanchit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/tvfK3 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — blackberry services not upto d mark

hi my number is [protected] m sahil bagga.
it's been very long time since i am calling the blackberry helpline but all they do is that sir u please reboot d set or do some changes in the settings but the problem remains d same...
following are d problems that i m facing:-
1. the browsing speed is really very very slow..yet when i try and brows late at night it works well..
2. he facebook applications it keeps on refreshing the stream but later on it says unable to contact the server...
3. blackberry application world is also not able to contact the application server....

the people at the vodafone store are really inefficient as it took 12 days for them to get my cheque cleared from my account.....

i am really looking forward for some efficient and STRICT ACTION..!!

with great respect sir,
i m using vodafone last 2 years, MY no [protected] on 14.10.09 somone gate transfer without my knowledge then i have to take duplicate sim ...after 240 hrs, it started.once again on 4.02.10 my vodafone no [protected] has been transfer to another person without my knowledge .. i dont know it was intentionally or mistaken but i have to suffer by mentlly and with money also...tell me sir where should i report...in consumer forum or in any other ...in mini store i could not gate satisfactory answer how and why it happen with me...
please take any action ...
thanking you
shiv kumar gupta
[protected]

Hi Sahil,

We believe your Blackberry is working fine now! Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Punjab Vodafone Customer Care.

Vodafone — dictatorship

Hi there,

I owned a vodafone no. [protected]. I have a advanced rental plan associated with this number. For reason of some kinds, I was unable to submit the bill for this number, Now they have blocked both incoming and outgoing call facility. I'm writing this to know whether they can do so? As I have paid the rental in advance, can they still block my incoming service?

Hi My name is Rishabh Sharma My vodafone no. [protected]
Vodafone is giving the worst customer service . I would advice the other users who are planning to get the vodafone no. should not subscribe for their service .
I have made the payment of my mobile but still for last week my service has not been restored . Its not only the customer service on the phone but also vodafone stores doesnt know anything about it . and they provide worst customer service
they should change their statement of happy to help they are not at all happy
and ofcourse doesnt know how to help

My phone was continuously disconnected by the following agents
1. Sanju
2. Karan
3. Devender

And they didnt transfer the call at all to their superviser and they were rude


Belive me guys you should not take their connection

How Vodafone cheated me of Rs 550 rupees

I have a kerala sim card and tried to recharge Rs 550 in Bangalore. I got SMS to pay the vendor and I paid him Rs 550. But then later, I got a message that my sim card is successfully recharged to Rs 0.0. I tried local complaints, but they asked me to call Kerala. I tried Kerala number and prereocorded message came that it is temporarily out of service. Then I called Nodal Officer, and she said my amount has got to some world call or somthing. She said she would register a complaint. Even after than, I did not get my Rs 550 credited. Then I started getting various messages such as PIN Number, PINLess call, and so on. But when I checked my balance, I found Rs 550 was not credited yet. Then I called the appellete authority and then she said she would call back, but no call came. That is how Vodafone cheated me of Rs 550.

Summay: Never try to recharge Vodafone prepaid while roaming even within India.

Vodafone — Need customer address

Hi,

I am getting nonsense messages and phone calls from the no:[protected]. He is torturing me a lot. Could you please provide the address of that number.

Although I have been pleasantly surprised by the overall level of customer service provided by Vodafone India (relative to other service providers), there is an issue that I would like to bring up through this forum.

On a business trip to Kandla, Gujarat, I had subscribed for a temporary prepaid vodafone connection (ph no. [protected]). I had enrolled for an SMS plan ( SMS 102). At the end of a month, I received a text message indicating that my SMS plan was 'moved' to a lesser plan due to insufficient balance. I suspected that this meant that there was a recharge on the plan. I called customer service to cancel any possible renewals on my account. I spoke to a representative called Mahipal Sinhvag, who assured me that there would be no such renewals.

However, the very next day, there was a charge of approximately around Rs. 25 on my account. I called customer service to clarify the same. The agent named Mayur (at the Ahmedabad Service Centre) who refused to accept that a mistake could have been made. I demanded him to transfer me to his supervisor upon which I spoke to Vaibhavi, Senior Executive (Ahmedabad Service Centre). She told me that she would talk to Mahipal and get back to me on the same issue.

About 20 minutes later, I received a call from Mahipal where he accepted the mistake. However, he said that he would have to personally recharge my account since Vodafone would not be willing to reverse the charges. He said that he would try to complete the recharge by the 11th of July, 2010.

Whether or not he actually performs the recharge, I think this policy followed by Vodafone is incorrect and results in staunchly adamant customer service representatives when it comes to accepting genuine mistakes. If the error was to the amount of Rs. 1000 instead of Rs. 25, I think the issue would have taken a different path.

Errors such as these have to be borne by the company and not by the customer service representative.

Vodafone — regarding call and vodafone duty officer

sir i am from risia bazaar,district bahraich,pin-271875,up east

complain regarding call,and your duty officer mr anoop,and to whom today i call she uses very bad words and when i told about appelate authority she told in a high voice and then told they are wrong she is right..and then make my call hold and no response then i have to put my call end and also block my customer care no..plzz for further enquiry call me on [protected] and read this email properly

i can not make call .from my no [protected]..when i call one beep proceed and then on the screen its shows call ended...any no i dial same problem i face....

from[protected] morning 6:00am i am facing this problem

i call to your customer care,here he told to refresh network by network setting and by roaming option then swich off the phone..but again the problem not resolved
today i call just 15 min before he told that your query will be responded by 24th july

so sir this so many days how i call...to that

plzzz solve as soon as possible....otherwise i will email this to consumer forum

plzzz forward this to your higher technical department
the problem on which i have facing is [protected]

the complain no. i got today is [protected] and today when i call there mr anoop doesnt talk properly.. he behaves very rudely,his enquiry no is[protected]

when i dial from my mobile no [protected] to a reliance no [protected] here it shows call ended,this [protected] is a single number to which i am unable to call

today on 11th july at 11:20 I call there….here she uses very bad words and then block my vodafone customer care no,I am unable to call now when I press option to talk u computer told again for balance enquiry press 1

when I told about the appelate authority she told that they are wrong and she is right and then again using bad words,and make my call hold and there is no response ..plzz take immediate action otherwise I will go to consumer forum and email them

plzz call me on [protected] as soon as possible for further enquiry

Reliance mobile service provider — miss behave to the customer & give the proper information for planes

Dear sir,
my mobile no [protected] and my name tihender kumar. the custmer care center not given the complete infromation and miss behave on line. any time any service acitve on my number without any information and my accuont balance waste at time . maxmium service not clear condition show on the plane.the floor manger miss behave and not my reture account balance so I have informed to you take the hardly action on my complaint.
name tihender kumar
email id [protected]@yahoo.co.in

Vodafone — for address and feedback

[protected]
I WANT A DETAILS AND ADDRESS OF THE ABOVE NUMBER, PLZ TEL ME FAST.IT'S A VERY SERIOUS AND URGENT
THANKING YOU
SANJAY RAJPUT
[protected]
[protected]@yahoo.co.in