[Resolved]  Vodafone — International Roaming not working

Address:

Dehradun, Uttarakhand

If you go through the emails between me and Vodafone you will get the whole picture and even after that my phone is not working. Shameless people at Vodafone..

Read below

[protected] Forwarded message[protected]
From: Ramneek Bhasin <[protected]@gmail.com>
To: <rajesh.[protected]@vodafone.com>
Date: Sun, 1 May 2011 01:49:46 +0530
Subject: Re: Very Very URGENT. [REF:[protected]]

Hello Smriti,


I would like to inform you that the phone is still not working. Nothing has changed and everything is still the same.
FYI I have given up on Vodafone now when even the Appellate Authority cant do a thing to resolve a problem.
You are all the same from Customer care to the highest authority, in a word useless.


I have to think about my next course of action.


Ramneek






On 23-Apr-2011, at 4:02 PM, Rajesh Shetty wrote:


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We would like to inform you that we have refreshed the services of International Roaming.
We would also like to inform you to select the network manually to use the services in Roaming.
In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We apologize for the inconvenience caused to you and will make sure that necessary action is taken to as soon as possible.

We would like to inform you that we have forwarded your issue to the concerned department and shall revert back within next 24-48hrs.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Apr-2011 15:13:30
To: rajesh.[protected]@vodafone.com; puneet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Very Very URGENT.

Mr Rajesh, Puneet,


Please Read the emails below carefully. It explains the problem I am facing since years and Vodafone has not been able to rectify it fully.
Now I am in Australia (Brisbane and Darwin) ad my phone is not working since I have landed here on the 17th April 2011. It is lying like a peper weight on my desk.
Tell me is it so difficult to give a service that i have paid for. it is so frustrating when these things happen. I landed at Brisbane and no one was there to pick me up so i wanted to call the people who were to pick me up, I switch on my phone and not surprisingly it did not work and still does not. it is powered on, manually selected every network available.BUT NO.

I have repeatedly had these problems. WHY? and every time after I send you these emails the phone magically starts working in a day or two. I hope such a miracle happens this time too.
The problem lies that side so please do something about it.

So please read my mails below carefully , paying special attention to the Dates and where I have been to.

And If you cant rectify it really quickly then please send me my Unique Porting Code because I have enough of this crap. I cant get it myself coz I am out of India for 3 months and the phone is not working so I cant get it by sending the message to 1900.

I really hope it works now.

A lost customer

Ramneek

Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 13 December 2010 7:30:15 PM GMT+05:30
> To: rajesh.[protected]@vodafone.com
> Subject: Urgent
>
> Hello Mr Shetty,
>
> My name is Ramneek Bhasin and I am a VF customer for more than 5 years. I work in the merchant navy so it involved a lot of travel as you can imagine. Therefore the need to be connected with home/family at all time so i have international roaming and BB services all activated on my number [protected].
>
> I have this problem with my VF that SOMETIMES when I go to places outside India my VF phone does not work. It cant logon to any network. I tried manual connection, changing phones and selecting International roaming on my the SIM menu but of no use.
> It is not the first time I am writing you about it. Some 6 months ago also I had the same problem when i was in US and Canada my phone was useless. Now I am in Australia and New Zealand and its the same problem.
>
> Your customer care is useless they keep repeating the same things I mentioned above like parrots but are of no use whatsoever. As you can check yourself, I left India on the 1st Dec and there has been no activity on my number coz it doesn't work.
>
> not this is getting very frustrating for me and I am planning to change to another operator as soon as number portability is introduced. I still pay for the time my phone is no more than a paperweight for me.
>
> FYI on the same phone, another VF prepaid sim work fine but not mine for some reason you know best.
>
> The last time I emailed you for the same problem while I was in US, the problem was fixed within hours of sending the email to you. Hope the same happens this time too.
>
> Hopelessly frustrated.
>
> best regards,
>
> Ramneek Bhasin
> [protected]
Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 31 August 2010 4:04:43 PM GMT+05:30
> To: vodafonecare.[protected]@vodafone.com
> Cc: puneet.[protected]@vodafone.com, rajesh.[protected]@vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very well till about 20 days ago. then I switched it off as I didn't need it and then I switch it on and it wont work. I do depend on a my phone a lot as I travel all the time so I have international roaming and blackberry service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what is going on, and they are not HAPPY TO HELP'. They all say the exact same things like switch your phone on and off, select network manually, goto vodafone optional and activate International Roaming. One agent also told me to change my handset. Great. Well I have done it all and nothing works now. My bills are all paid in time. So whats the problem. Its was all working very welltill 20 days ago. Same phone same settings and same locations( Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.
>
>
Begin forwarded message:

> From: Puneet Arora <puneet.[protected]@vodafone.com>
> Date: 1 September 2010 1:13:25 PM GMT+05:30
> To: [protected]@gmail.com
> Subject: Re: Vodafone Problem --- Urgent [REF:[protected]]
> Reply-To: puneet.[protected]@vodafone.com
>
> Dear Sir,
>
> Thank you for your email dated 31/08/10 about services in roaming about your Vodafone number [protected].
>
> We would like to inform you that the services for international roaming is active dated 04/05/10 and Blackberry is active dated 19/05/10 on your Vodafone number. We would also like to inform you that we have sent your complaint to our concern team and same will get back to you within 48 working hours.
>
> In case you need further assistance, please do call or email us. We will do our best to help you.
>
> Happy to help
> Anjana Singh
> (On behalf of Nodal Authority)
>
> Contact numbers*
> Vodafone Care : 111 or +91- [protected]
> Nodal Authority : +[protected]
> Fax number : +91- [protected]
> E-mail : puneet.[protected]@vodafone.com
> Website : www.vodafone.in
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 31-Aug-2010 16:04:43
> To: vodafonecare.[protected]@Vodafone.com
> Cc: puneet.[protected]@Vodafone.com; rajesh.[protected]@Vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about
> EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very
> well till about 20 days ago. then I switched it off as I didn't need it
> and then I switch it on and it wont work. I do depend on a my phone a lot
> as I travel all the time so I have international roaming and blackberry
> service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what
> is going on, and they are not HAPPY TO HELP'. They all say the exact same
> things like switch your phone on and off, select network manually, goto
> vodafone optional and activate International Roaming. One agent also told me
> to change my handset. Great. Well I have done it all and nothing works now.
> My bills are all paid in time. So whats the problem. Its was all working
> very welltill 20 days ago. Same phone same settings and same locations(
> Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the
> thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.