[Resolved]  Vodafone — Pathetic consumer care

Address:

North Delhi, Delhi

Re: Pls look in to this
From:
Yogesh Negi <[protected]@yahoo.com>
View Contact
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Hi V'Team,

Till date i got no response from anyone , speaks volume of a BRAND.

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
Consumer Lifestyle Sector
[protected]


From: Yogesh Negi <[protected]@yahoo.com>
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Sent: Wed, October 27, 2010 4:42:33 PM
Subject: Pls look in to this

Hi V'fone Team,

I am your customer( Post paid ) for the last five years with different location, i am just got transferred to delhi & as i so much attached with vodafone i am continuing with vodafone services in spite of so much fabulous offer i.e avaliable in the market.

Thats the TRUST who always bound me with vodafone.

But this time i really fell cheated as i go through with my vodafone bill, i am using a blackberry phone for which i want to activate the services through vodafone as per talk with your agent he confirms me that i have to pay Rs. 249 per month & that service will get activate to your number i say o.k pls activate the same, i have the activation for the same in two days.

Now when i receive the bill for this month i am very much surprised to now that vodafone charges Rs. 3989 from me by the name of BLACKBERRY TO VF, i am really astonished to see that because your agent doesn't told anything about that, & moreover over my phone i just only activated my official i.d & i am not checks any mail or even forward any mail from that then for what i have to pay & why ????????????????

Look in to my concerns i am not ready to pay even a single penny for the services for which i am not aware/not used.

I hope you keep in mind your brand image as well as your customer image because a satisfy customer can earn a lots of promoter for you or at the other hand he increase the nos. of detractors for your brand now the ball is in your court.

In waiting for your replay ..............

Thanks

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
[protected]