[Resolved]  Vodafone — Charging of monthly advance rental of Rs.298 per month without any intimation

Address:

South West Delhi, Delhi

I have been using the post-paid connection of Vodafone for more than 3 ;years (No.[protected]). Earlier their was an advance rent of Rs.998/- per annum and call charges were Rs.0.50 per minute. Also, before renewal of my connection, I used to get a call from the Service Provider to renew the connection and also a confirmation message from them after taking permission from me over phone. But this time, they neither called me nor sent any message for renewal and sent a bill charging Rs.298/- per month in advance. I went to their vodaphone store twice or thrice for making query why they are charging this advance rent and every time their system was down and I came back unsatisfied. I asked them to give me the details of their new cheaper plans like Rs.0.20 per minute or per second call charges plan but unable to get the information rather they said that you either call on 111 or send a message at 111. I also sent them the message and they assured me that they will call me within 24 hrs but instead they sent me the bill of next month with same charge of Rs.298/-. It seems that they think that their customers are fools. I also took another connection (no.[protected]) by paying advance rent of Rs.1200/- per annum and requested them that as the call charges of this connection is more pls adjust this amount to my earlier connection but they refused and thus I was penalised by them for being their permanent reputed customer. Pls.do justice with me