Vodafone Essar — outgoing sms charged when sms pack is active
The mobile no. [protected] was recharged with the following packs on 10.2.2010:
75=unlimited sms pack valid for 30 days with initial limit of 30,000.
28=1p/sec for 365 days
On 12.2.2010 after 9 pm I was charged Rs.85-90(from main balance of 625) for outgoing sms when RC75 unlimited sms pack was active(valid for 30 days) & 5090 sms were still left out of initial 30000 sms.
Due to the above mentioned incident I was forced to get my no. recharged again with RC 75 (recharged on 13.02.2010). On recharging I was provided with 35090 sms valid till 15.03.2010
Again after recharging, On 16.2.2010 after 1 am I was charged Rs.9-10(main balance goes down from 497 to 487) for outgoing sms when RC75 unlimited sms pack was active(valid for 30 days) I am charged for every outgoing sms at 60p/sms. The following are the details of sms against which I was charged from the main balance:
1) Mobile no. [protected]
time: 1:26 am
new balance after sending sms:488.34
old balance before sms:488.94
2) Mobile No. [protected]
time: 1:18 am
new balance after sending sms: 488.94
old balance before sending sms: 489.54
Again I was charged Rs. 330/- (balance falls from 486 to 156) for outgoing sms on 17.02.2010 after 2.00 am.
MOREOVER ON THIS MR. JITENDER(Customer Care executive, conversation at 1.12 am, 16.02.2010) SAYS THAT YOU ARE NOT CHARGED FOR ANY OUTGOING SMS FROM MAIN BALANCE & YOUR UNLIMITED SMS PACK IS ACTIVE.
I think company is trying to fool its customers.
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