Vodafone Essar, India — Unnecessary deduction of talktime

Address:

Raigad, Maharashtra

Hi,
I am a Vodafone loyalist who is very frustrated by the fact that Vodafone delights are no very delightful. On 31st July I had activated the Rs.109 bonus plan which gives me 450 minutes on Vodafone local numbers. I had made calls from New Panvel on Vodafone numbers, so I am sure this plan was activated. I called up on same Vodafone number twice. The first time the talktime was not deducted as promised but the second call costed me Rs.11 for calling same number from the same location.
Customer Care executive tells me I was shifted to Maharashtra circle from Mumbai circle. I mean, how am I supposed to know this has happened? Between 2 calls from the same location, same room in fact, you change the circles from Mumbai to Maharashtra? I called 4 times for the same query and repeated my grievance that many times. You think we have no work to do? Secondly, on the third call, they agreed that the I was charged unnecessarily and asked to send FIVE on 111 and I got details of my last 5 transactions. It was thus proven that the deduction was unnecessary. Then again they deny the same.
Vodafone, if you think, customer are some lame people who are illiterate and dumb, then YOU ARE WRONG! I think I have tried all the ways to reach you on a basic level.
I want my money back.. Legally and done quickly. Do something about it!! And yes my request number is[protected]..