[Resolved] Vodafone Essar Limited & Matrix Cellular (International) Services Pvt. Ltd. — unreliability | |
Dear Sir / Madam It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.). Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ... I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care). Hope to hear from you very soon (Within 48 hours) with solution. Regards Mahesh Mishra [protected] & [protected] [protected] Forwarded message[protected] From: MAHESH MISHRA <[protected]@gmail.com> Date: Mar 28, 2008 12:38 AM Subject: Re:[protected] Final Intimation To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com> Dear Sir/Madam As being stated by you that from your side services are barred as soon as usage exceeds credit limit. I would like to know why it has not been done in my case all the time even after my several instructions / requests? Why services got barred when my bill almost rose to 1600/- ? I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not . It was something which was not expected from Matrix. I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit. Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad. Thanks On 3/19/08, Care <[protected]@matrix.in> wrote: Dear Subscriber, This is with reference to your below mentioned mail. We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-. As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number. For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number. Assuring best of our services always. Warm Regards, Matrix Customer Care Matrix Cellular Services Pvt. Ltd. Toll Free Number : [protected] Board No:[protected] Fax No:[protected] E-mail - [protected]@matrix.in Visit us at www.matrix.in ----- Original Message ----- From: MAHESH MISHRA To: Care ; sanjoy.[protected]@hutch.in Cc: Suman T Mishra - Lawyer ; Mahesh Mishra Sent: Wednesday, March 12, 2008 11:27 AM Subject: Fwd:[protected] Final Intimation Dear Sir / madam I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount. I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible). Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation). Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company. Regards Mahesh Mishra [protected] -- a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING. Reply Reply to all Forward "VODAFONECARE DEL (DEL)" Dear Customer, Thank you for writing to us. This is an automated response to ... 11:54 pm (7 minutes ago) Reply Reply to all Forward Add MAHESH to Contacts list Delete this message Show original Message text garbled? MAHESH MISHRA to vodafonecare.m., vodafonecare.d., Care, Suman show details 11:57 pm (4 minutes ago) I emailing mumbai region too as there is Vodafone's corporate office. Regards Mahesh Mishra [protected] & [protected] [protected] Forwarded message[protected] From: MAHESH MISHRA <[protected]@gmail.com> - Show quoted text - Date: Apr 19, 2008 11:53 PM Subject: Fwd:[protected] Final Intimation (Dated 19.04.08) To: Care <[protected]@matrix.in> Cc: vodafonecare.[protected]@vodafone.com, Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com> - Show quoted text - Dear Sir / Madam It has been long time when we have send you the email stating the problem faced because of you people, as per terms you people have to revert in 48 hours maximum but still after long time you people are least bother to revert which I have been keep facing from your end (Matrix Cellular (International) Services Pvt Ltd.). Its showing the commitment from your side towards customer anyways because you (Matrix Cellular (International) Services Pvt Ltd.) I am losing my business & mental peace if you are not able to do anything than ... I am writing you this email after seeing the advertisements of Vodafone in which Vodafone state that your help is our motto (happy to help - Customer Care). Hope to hear from you very soon (Within 48 hours) with solution. Regards Mahesh Mishra [protected] & [protected] [protected] Forwarded message[protected] From: MAHESH MISHRA <[protected]@gmail.com> Date: Mar 28, 2008 12:38 AM Subject: Re:[protected] Final Intimation To: Care <[protected]@matrix.in>, sanjoy.[protected]@hutch.in Cc: Suman T Mishra - Lawyer <[protected]@gmail.com>, Mahesh Mishra <[protected]@gmail.com> Dear Sir/Madam As being stated by you that from your side services are barred as soon as usage exceeds credit limit. I would like to know why it has not been done in my case all the time even after my several instructions / requests? Why services got barred when my bill almost rose to 1600/- ? I have beared this all the time after your commitments that it will not repeat, for your mistakes i have suffered a lot which was killing my mantel peace too but this time & further I do not . It was something which was not expected from Matrix. I have faced a lot of inconvenience and wont be able to pay above 750/- total bill amount, which was my credit limit. Kindly look into the matter as soon as possible, as I do wish to continue getting your better services & commitment ...not bad. Thanks On 3/19/08, Care <[protected]@matrix.in> wrote: Dear Subscriber, This is with reference to your below mentioned mail. We would like to confirm you that the amount of Rs.259.13 and Rs.299.00 are the rental charges for the period(7th Nov, 07-2nd Dec, 07) and (3rd Dec, 07-2nd Jan, 08) respectively.The Amount of Rs.558.13 is the usage charges in bill dated 3.12.08.We would also like to apprise you that the credit limit monitoring is done on the basis o[censored]sage charges not on rental amount.Hence the barring would be done when your usage charges are crossing your credit limit.However, in your case by the time barring was done the total outstanding i.e..Rental and usage charges became Rs.1655/-. As you have been a privileged customer of Matrix therefore as a service gesture the late fees charges has been waived off against your number.We would request you to kindly clear the outstanding amount so that we can restore the services of your number. For any further assistance/queries, please feel free to contact our customer care by dialing [protected]/111 (toll free) from your Matrix mobile number. Assuring best of our services always. Warm Regards, Matrix Customer Care Matrix Cellular Services Pvt. Ltd. Toll Free Number : [protected] Board No:[protected] Fax No:[protected] E-mail - [protected]@matrix.in Visit us at www.matrix.in ----- Original Message ----- From: MAHESH MISHRA To: Care ; sanjoy.[protected]@hutch.in Cc: Suman T Mishra - Lawyer ; Mahesh Mishra Sent: Wednesday, March 12, 2008 11:27 AM Subject: Fwd:[protected] Final Intimation Dear Sir / madam I would like to state that I have fixed my credit limit of INR 750/- per month for the same I had problems many times & was promised by your executive that it will not exceed than that amount. I will pay only INR 750/- for one month rest amount will be beared by Matrix only. as you have deactivated my connection so reactivate it AFAP (as fast as possible). Please ensure it so that it makes me able to pay your amount otherwise I have all my records to produce (email & Recorded conversation). Its a mental harassment & giving me the feeling of cheating by Vodafone / Matrix so please make it sure that it should not happen in future, otherwise I have to take some action against your company. Regards Mahesh Mishra [protected] -- a strong n +ve attitude creates more miracles than anyother, coz LIFE is 10% how u make it n 90% how u take it...so b +ve n optimistic.KEEP SMILING. Reply Reply to all Forward Reply Reply to all Forward Add VODAFONECARE to Contacts list Delete this message Show original Message text garbled? "VODAFONECARE DEL (DEL)" to me show details 11:57 pm (3 minutes ago) Images are not displayed. Display images below - Always display images from VODAFONECARE.[protected]@vodafone.com - Show quoted text - Dear Customer, Thank you for writing to us. This is an automated response to your e-mail. We will respond to you within 2 working days. If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EMail> <email id> to 111 (toll free). Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly. In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you. Happy to help, Vodafone Care Contact numbers Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Fax number : +91-[protected]/[protected] E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in My Vodafone Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone . By logging on to My Vodafone, you can View and analyze your bill/account statement Pay your bill/security deposit Change your talkplan/billing address and send us billing and tariff related queries Request for a duplicate bill Activate and deactivate services Activate Roaming Order a new SIM card and block your old one SMS service commands list To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated. Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation 1 National Roaming ACT NR CAN NR 111 2 hrs 2 Vodafone Roaming ACT VR CAN VR 111 24 hrs 3 Basic International Roaming ACT BIR CAN BIR 111 48 hrs 4 STD ACT STD CAN STD 111 2 hrs 5 ISD ACT ISD CAN ISD 111 2 hrs 6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 48 hrs 7 Itemized Billing ACT IB CAN IB 111 48 hrs 8 Voicemail ACT VMS CAN VMS 111 48 hrs 9 Call Conference ACT CC CAN CC 111 2 hrs 10 Call Forwarding ACT CF CAN CF 111 2 hrs 11 Call Hold ACT CH CAN CH 111 2 hrs 12 GPRS - Postpaid ACT VL CAN VL 111 2 hrs 3 attachments — Download all attachments View all images clip_image001.gif 15K View Download clip_image001.gif 1K View Download clip_image003.gif 145K View Download Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 17 Comments | |
Comments
i wants to know that there is any facility for physically handicaped
New Vodafone Unhappy to help
Hi
This is Hansraj using vodafone’s connection for a long time
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
This is second time happing with me when Vodafone stops getting calls form me why Vodafone stops getting calls form customer?
I am trying to connect with customer care by dialing (111) throw my mobile no but you have stopped my customer care services. I think you should say UNHAPPY TO HELP.
Not only this had even I got a message on 2nd Feb. 2008 from Vodafone that you are getting 200mint. Free from Vodafone to Vodafone on this Sunday. But when I gets my bill there was no discount. I tried to connect with customer care for this but they stop taking calls from my no. then I went to Vodafone’s store and saw them that message which I got from Vodafone they promised me that this time you will get this discount. But again I did not get discount. Just for the sake of 203 Rs. I had to come Vodafone’s store many time. I spend more than 203 Rs. for getting this amount.
Presently I am using china’s hand set I wanted to use GPRS services for this when I tried to connect with customer care they said we don’t have this information we can’t help you for this you have to go Vodafone’s store where you will 100% get this solution again I went there for this but even the lady who were attending me did not have experience for this and said that I can’t help you again they start bothering me.
I paid advance for a year in the expectation of getting good service from Vodafone but due to there bad service now I would like to take my advance back from Vodafone what ever I paid in the advance for this plane not only this amount I want to compensate for my hassles also.
And now I want my same mobile no from Vodafone I would like to go for other service provider with the same mobile no. And really I’ll strongly advice every one that they should not take Vodafone’s connection
Really I never face any kind of problems with Hutch
But Vodafone is a bundle of problems. I can’t explain every thing in this email but I know one day Vodafone will defiantly loose there all valuable customers like me.
Because of there bad customer care services
Hi
This is Hansraj using vodafone’s connection for a long time
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
This is second time happing with me when Vodafone stops getting calls form me why Vodafone stops getting calls form customer?
I am trying to connect with customer care by dialing (111) throw my mobile no but you have stopped my customer care services. I think you should say UNHAPPY TO HELP.
Not only this had even I got a message on 2nd Feb. 2008 from Vodafone that you are getting 200mint. Free from Vodafone to Vodafone on this Sunday. But when I gets my bill there was no discount. I tried to connect with customer care for this but they stop taking calls from my no. then I went to Vodafone’s store and saw them that message which I got from Vodafone they promised me that this time you will get this discount. But again I did not get discount. Just for the sake of 203 Rs. I had to come Vodafone’s store many time. I spend more than 203 Rs. for getting this amount.
Presently I am using china’s hand set I wanted to use GPRS services for this when I tried to connect with customer care they said we don’t have this information we can’t help you for this you have to go Vodafone’s store where you will 100% get this solution again I went there for this but even the lady who were attending me did not have experience for this and said that I can’t help you again they start bothering me.
I paid advance for a year in the expectation of getting good service from Vodafone but due to there bad service now I would like to take my advance back from Vodafone what ever I paid in the advance for this plane not only this amount I want to compensate for my hassles also.
And now I want my same mobile no from Vodafone I would like to go for other service provider with the same mobile no. And really I’ll strongly advice every one that they should not take Vodafone’s connection
Really I never face any kind of problems with Hutch
But Vodafone is a bundle of problems. I can’t explain every thing in this email but I know one day Vodafone will defiantly loose there all valuable customers like me.
Because of there bad customer care services
my number [protected]&[protected] i have request to itamaish bill detail on may email adrass with bill amount and due date tahnking four you . Jeevan sapra
I Really don't know that why Vodafone has ket their logo as "HAPPY TO HELP".
Since their conversion from Hutch to Vodafone the conditions have gone worse.Despite their repeated committments, they are not able to meet the customer demands.Specially business partners of Vodafone i.e. MATRIX has a very laid back attitude towards their customers.
I have been chasing then since last 10 days to activate my Duplicate SIM, but what i am getting from them is only false committment & wrong information.
I think that Vodafone should sincerely think on their Punch line as that it entirely different from what they actually do...!!!
Rupesh.
Since their conversion from Hutch to Vodafone the conditions have gone worse.Despite their repeated committments, they are not able to meet the customer demands.Specially business partners of Vodafone i.e. MATRIX has a very laid back attitude towards their customers.
I have been chasing then since last 10 days to activate my Duplicate SIM, but what i am getting from them is only false committment & wrong information.
I think that Vodafone should sincerely think on their Punch line as that it entirely different from what they actually do...!!!
Rupesh.
xpert in C programming
most of comments reflact the downfall of services against your motto "HAPPY TO HELP"
MY BILL IS STILL PENDING FOR AUG 2008 INSPITE OF MY SEVERAL REMINDERS SINCE JUNE 2008 REGARDING NON DELIVERY OF BILLS. YOUR NO. [protected] ALWAYS ASKS FOR VERIFICATION OF ADDRESS BUT BILLS ARE NOT DELIVERED, YET THIS WAS NEVER HAPPENED IN PAST 3 YRS. KINDLY ARRANGE TO DELIVER THE BILL
MY BILL IS STILL PENDING FOR AUG 2008 INSPITE OF MY SEVERAL REMINDERS SINCE JUNE 2008 REGARDING NON DELIVERY OF BILLS. YOUR NO. [protected] ALWAYS ASKS FOR VERIFICATION OF ADDRESS BUT BILLS ARE NOT DELIVERED, YET THIS WAS NEVER HAPPENED IN PAST 3 YRS. KINDLY ARRANGE TO DELIVER THE BILL
Dear sir
I mr. vikas s shirsath a subscriber of vodafone and my mobile no is [protected]. I am with a plan of Reliance50 in which i gor 200 sms free for a month...but when i send some sms on 9/10/2008 ( dussera festival)i have been charged for the same ...
I my plan will not work on the festival then you should intimate me through call or sms that u will be charged on the occasion of festival...
I hopr you will take care of your customer in future..
hope so
vikas
[protected]
I mr. vikas s shirsath a subscriber of vodafone and my mobile no is [protected]. I am with a plan of Reliance50 in which i gor 200 sms free for a month...but when i send some sms on 9/10/2008 ( dussera festival)i have been charged for the same ...
I my plan will not work on the festival then you should intimate me through call or sms that u will be charged on the occasion of festival...
I hopr you will take care of your customer in future..
hope so
vikas
[protected]
I want to by 5 vodafone postpaid Connections.
Please contact me on below mentioned Nos.
Thanks & Regards,
Pankaj Vig,
[protected].[protected]
Please contact me on below mentioned Nos.
Thanks & Regards,
Pankaj Vig,
[protected].[protected]
This is Rajendra using vodafone’s connection for a long time My mobile no. is [protected].
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
So that i want discontinue my plan. Please stop my mobile connection
Thanks & Regards
Rajendra Meghawat
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
So that i want discontinue my plan. Please stop my mobile connection
Thanks & Regards
Rajendra Meghawat
Dear sir
kindly change my black berry plan from 899 to 299 prosumer lite plan.
I have send many mails earlier also dated march 26, march 28 and so on.
Nothing has been done .This does not speak well of the company and can have a bad effect on company's image.
Kindly expedite the matter .
I spoke to Mr. Sandeep at customer care and he has promised the change and activate within 24 hrs.
thanks and with regards
Ruchi Bhambri
kindly change my black berry plan from 899 to 299 prosumer lite plan.
I have send many mails earlier also dated march 26, march 28 and so on.
Nothing has been done .This does not speak well of the company and can have a bad effect on company's image.
Kindly expedite the matter .
I spoke to Mr. Sandeep at customer care and he has promised the change and activate within 24 hrs.
thanks and with regards
Ruchi Bhambri
hi...my number [protected], [protected],[protected] please activate massage card on these no and don't give me itamaish bill. i don't want itamaish bill for these no
Dear Sir/madam
i very happy with plan and connetion/network but satisfy customwer service.
i got a marix connection after 3month i lost my mobile phone i closed my all outgoing call with requedt to customer care but they not pay any attention my personel request.
now i had i legel notice from a froud lawywr who is only work for vodafone company on (%) basis.
now i m going for file a case on vodafone company for compensetion charge.
when i bared my all outgoing call then they have to send me proper amout bill till that date.
why they not bared my call after my request.so why i pay unnessecry bill to vodafone.
now i goning courte according to INDIAN PENEL COURT they are harresd me mently
Arun kumar
[protected]
i very happy with plan and connetion/network but satisfy customwer service.
i got a marix connection after 3month i lost my mobile phone i closed my all outgoing call with requedt to customer care but they not pay any attention my personel request.
now i had i legel notice from a froud lawywr who is only work for vodafone company on (%) basis.
now i m going for file a case on vodafone company for compensetion charge.
when i bared my all outgoing call then they have to send me proper amout bill till that date.
why they not bared my call after my request.so why i pay unnessecry bill to vodafone.
now i goning courte according to INDIAN PENEL COURT they are harresd me mently
Arun kumar
[protected]
Deactivate International Roaming against mobile no.-[protected].
Inform email address given above.
Inform email address given above.
Deactivate International Roaming against mobile no.-[protected].
Inform email address given above.
Inform email address given above.
please activate incoming and outgoing calls on my mob no [protected] for another one month
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I m employee u.p government in Delhi & N.C.R. iN D.M. Office Gaziabad. When I get this Connection vodafone postpaid of 999 plan for 3 year Mob No.[protected] they told me that i will get free caller id facility but last 4-5 they not giving me any response. vodaphone user is blind he alreardy visited many times to vodafone care off. many times with their documents but they did'nt give any response I wants to know
that i will get whether free caller ID facility or no