[Resolved]  Vodafone Essar Mobile Services Ltd. — Regarding false commitment & cheating

Vodafone Connection — false commitments

The SIM of my handset with vodafone prepaid connection was locked. So I went to Vodafone Store, Girish Park, Kolkata to reactivate my connection on 3rd May, 2008. The person named 'SUMAN' told me that the required SIM was not available in that store, So for immediate reactivation he insisted me to accept a postpaid connection of Rs.300/- for which I will get a temporary SIM for immediate activation and another permanent SIM which is to inserted after confirmation from their end within two or three days.
But after completion of the total processing that person blatantly said that the temporary SIM is out of stock so he is giving the permanent SIM which will be activated positively by Tuesday.
After not getting the connection on Tuesday I contacted Customer care of Vodafone where they said that the process of activation will take atleast seven days.
So my point is that how dare they are to tell lies so blatantly, misguide people and still will not face any problem to continue their business.

Vodafone Essar Ltd. — Cheating

I send a request to vodafone to activate a caller tune on my mobile phone, they activated and then I send a request to change the caller tune they deduct the amount from my balance but do not activate.

I have every SMS whichever they send and also I send.

My Mob no. is [protected]

Hope you will do the needfull.

Vodafone Essar Ltd. — no services

Hello Sir

I m using vodafone postpaid services since last few months and every 4th or 5th day i face the same problem . they barred my outgoing services for ISD. although i pay my bills on time but they dont get my services activated . wenever i call customer service they either hung up in between or say in two hours it will get activated but they dont do it. i m seriously sick and tired of the vodafone services . please take an action against them
my mobile number is [protected]
i m expecting u to take some action against it . i m requesting you

thanks&regards
shilpa bajaj

Vodafone — cheating by wrong information

my name is jabirmukkammal .. i am using vodafone for past 3 years . now i got a msg about a GPRS service wit unlimited of browsing for 30 days wit recharge of bonus 95. but later they are saying that i can use only 50MB . i have that msg still with me.. plz help me..

Vodafone — FALSE OFFERS AND CHEATING

Sir,
I am having vodafone connection with no [protected].
On 31 aug 09 at 17:10 i got a message from vodafone saying
" hello.100 free sms daily send two lacal sms everyday and get 100 local sms free. Send 2 natioanl sms everyday & get100 free national sms. No rentals! No bonus cards!" (Message is still available in my inbox)
On 02 sep 09 i have send about 20 sms hoping to avail this facility.
But the amount was deducted from my balance for all the smss i have send.
I have talked the same time with your customer care executives (Ms sameena &, ms sheila, etc...) who is telling blindly (i have the recorded proof of the conversation) that the offer is not applicable for me
They are not telling the reason for that.
One of them told that i am availing an offer on smss in which i am paying 25 ps for local and 50 ps. For national smss, which was also not true.
I am paying 1rs.50ps for the national smss since i have taken the connection.
When i asked them to connect me to their supervisor, the agreed but didn't connect the call or the superviser was not picking up the call.
This is quite embarrasing a situation.
First of all you should not have send me that message if it was not applicable.
Secondly if such an issue was their then you should have mentioned "conditions apply" or something
Finally, in such cases the customer support should have a valid and reasonable reply for the same

So i am forced to lodge a complaint to consumer forum of india in this regard
Prajeesh sm
Ins tir
C/o naval base karwar
[protected]@yahoo.com

information

vodafonecellular service — cheating

i have amessage on[protected],on ur my mobile no;
hasbeen awrded250,000.00 pounds incoca cola ongoing int'l mobile draw.

Vodafone Mobile Service — Cheating with me of mobile service

vodafone company has cut my validity of 9 month in gujarat.

Hi Pankaj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ylqrw7p and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Essar telecom — Poor Service, False service

Its truly disappointing on your customer care’s part which has been unable to activate gprs services settings on my phone. I have samsung sgh i607 phone which require technical teams manual help. My phone number is [protected].

On first instance i was told to call at 55124 to speak to technical team people for manual settings. I tried connecting on this number for almost 4-5 days but only heard to “you and i” tone of vodafone and nobody took the call and at times it was also giving “network busy reply”

Second time again on 20th or 21st of july i called up customer care for solution and was told that “your request have been taken and now someone from technical team will call back in 2 hours and reslove my problem”. I was given the request id [protected] and trust me those 2 hours are still awaited from side….

Today on 26th july when i called up customer care to know the status…i was shocked and surprised to know that my request id [protected] has been closed with remarks settings done and problem resolved. Where in actual nobody called me up and my problem has been still pending.

Its such a big shame on service part for company like yours which has been boasting of “happy to help you “ with zero responsible staff who simply doesn’t bother.

Vodafone Essar Company — forud services and cheating with customers

Respected sir/medum,

I would like to inform you that your vadafoe services fail to fullfill the customer need and satisfaction.
I had purchase a vodafone post paid card on 8/8/2010. Having a no. [protected] providing sufficient documents and submitting relevent form of subscription from vodafone gallery located at ghatkoper (W).
A girl attending me her name was snehal. She gave a post card package contang sim card and said your card will get activated within 4 hour. But card not get activated on the next day too. I reach to gallery in the evening time with compalint she again asked for other documents which i submetted. Since i am working from 6 to 9 it wouldnt possible for me to go their again and again. Still i called to gallery with same compaint they again add the word they will send a person to my office address for verification but they have not comitted to thier word.

Finally after a weak i reach to gallery on 14/08/2010 with a request of refunding my fair. I dont understand why are not refundind my money. Is this the policy they are dealing with they doing what they want and they are not considering customers as i am a middle class. Hope that you will come out with a solution.
My bill :- sp no.:osg/10-11/sp01/6527
Date:08/08/2010

Sir, i request you please do the needful.

Thanking you.

With regards,
Deshmukh zahid
M-[protected]
Email:[protected]@hotmail.com

take a positive action show them that what customer can do.

Vodafone — New Number Not Start In Committed date

Dear Sir,

My Self Ombeer Chauhan S/o S. Ramesh Chauhan. I Buy A New Connection Of Vodafone On 26/11/2010. Vodafone Sales Execvtive Say That This Number Is Activated With In 72 Hrs. But On 29/11/2010 This Number Is Not Start.

Vodafone — False Commitments

This is Ankit, and I have a Vodafone pre-paid connection. My number is [protected]. Even after several requests to get my caller-tune service deactivated, it is still activated and they have been charging me for that.I had asked for the deactivation for around a month back.Everytime i do it,they tell me that it will be done within 4 hours but no effect.Its still activated and they charged me for the service around 10 days back. And,one more thing, I had requested for the DND )do not disturb ) service around 2 months back..I was told that it will be activated within 45 days but its more than 2 months and its not yet activated and i get useless calls from Vodafone everyday..

Vodafone — False commitment and billing

Hi,

This is regarding the false commitment and how vodafone customer care is cheating consumers.

Vodafone had a form on their website for 3G service in the month of December 2010. I contacted via that form and one of their customer care representative contacted me. After our discussion, Vodafone committed that their 3G service would be active by the end of December 2010. In fact I was told that by 26th Dec, this service would be active. I was also told that my billing would start immediately and I will have to pay for first 15-20 days for their normal data service until 3G service starts. I confirmed for this. After 2 days, the delivery boy delivered the data card to me (not sure about exact date but it was somewhere around Dec 10 - Dec 12, 2010) and I was given [protected] number along with that data card.

Problem 1: I filled the form and correctly mentioned my email address on the form. However, the account was not linked with my email address and it took 10 days for Vodafone just to link my email with the new number I purchased. This problem should not have taken more than 1 day (although the linking an email address takes few clicks only). I felt that customer care is illiterate. They can't read an email neither they can resolve any problem on phone. First they will keep on hold for 10-15 minutes if they are not able to resolve any problem and after that customer will be so frustrated that he will hang up the phone.

Problem 2: Why should anyone pay for no service?
3G service was not launched in December 2010. I contacted Vodafone customer care in first week of January 2011 and they simply denied about it. They said that there is no firm date for launch of 3G service yet. I was shocked to know this as the whole purpose of getting the data card was to avail 3G service. I have airtel connection at home and it works fine. The connectivity I was getting with vodafone card was so poor that even my 6 years old kid was not ready to use that! I even asked to deactivate the service but they did not. Customer care as well as Nodal office did not provide any support and they kept on adding bills. In Feb, someone from their end spoke to me and my services were deactivated. However, by that time, I had two outstanding bills in my name for no service. Great policy to get money from consumers! Get the customer by making false commitment, do not provide the committed service and then charge them by hooks or crooks. Today only (March 21, 2011), I visited Vodafone store and they simply said that I will have to pay the outstanding. I asked to provide me details of the sales person who sold the data card to me and they failed to provide me that too. They only provided me the agency who deals in Gurgaon (DSA Super C.C. Gurgaon). I am helpless as neither customer care or nodal officer or vodafone store is ready to accept the fault. This is ridiculous. The only mistake I did was that I did not ask for in written what that sales person committed me and now these cheaters are taking undue advantage of that.


Thanks,
Manish

Hi,

Thanks, I have shared my alternate contact details at http://bit.ly/fsm05F. In fact you can get my contact details from your records using the data card number I provided above.

Thanks,
Manish

Hello vodafone customer care!

It is 13th day from the date I provided my alternate contact details. Where are you?

Thanks,
Manish

Vodafone Essar Ltd. — Discontinuance of Post paid connection

Hi,
I am one of the customer of Vodafone having a post paid connection. Since i was moving to some other city i wanted to deactivate my post paid connection and pay off my balance bill. Itried all the option available for disconection of vodafone :
1. went to vodafone gallary and fille the requisite form and did the required procedure.
2. filed the discontinuance application through email.

but my request was not processed and they are continously sending me monthly rental bill. I have talked to the useless & unhelpful customer care of vodafone thrice but they didn't solved my problem and disconnected my call instead of my post paid connection. Adding the worse when ever i talked to the customer care they use to ask me a question why i want to deactivate my no?

Does anyone have answere to this question ?

April gone.. 60% of May gone...no one from customer care reached me.
Customer care has to resolve my issues so they don't have my contact details.
Their billing department is able to reach me as they have to take money from me for the services they did not provide me. LOL

vodafone should change their punchline to "Happy to Harass".