[Resolved]  Vodafone Essar — Unwanted Calls & SMS

Vodafone Essar — Improper Customer Service

Dear Sir

I would like to bring to your kind notice that i am a vodafone postpaid number [protected] since last week i am facing problem with the services every second day my line has been disconnected later when i go to vodafone gallery they tell there is some technical issue and latter on they activated the phone now only there is problem that there is a bal for my earlier but as per me which is all paid till date.

for further quires please call [protected]

Vodafone Essar — Charges deducted service not started

April 29th (Friday): My outgoing and BB Services are barred without prior information as I had to resubmit my documents.
May 2nd (Monday): I submit all my documents and am informed that my service will be restarted in 4 hours by the agent in the store as he has sent a mail to the concerned person
May 3rd (Tuesday): As my service has not been activated I go to the store again and the agent says it takes 24 hours and will be active by the end of the day. Outgoing services are activated withing 24 hours of my resubmitting my documents. I realised that my BB Services are not active and hence I get in touch with Vodafone and they say that this is an issue from their side as money has been debited but the service has not started. Lodges complaint and the says that it will be resolved in 24 hours.
May 4th (Wednesday): After completion of 24 hours I go to the store and the agent says that it takes 48 hours. I also had received a SMS which said that it will take 48 hours (another example of an agent communicating an incorrect timeline).
May 5th (Thursday): After completion of 48 hours I go to the store, the agent assures me that it will be active within a few hours. In the night, I talk to another agent and he says that it will be done by end of the day.
May 6th (Friday): I again go to the store and the agent again sends mails to multiple people asking them to activate my BB Service. He also tells me that it has been marked resolved on the prior day by some Ms. Birke or Ms. Bijke based on the feedback of the customer. Who did this and after getting in touch with whom? I most certainly did not authorize closing the complaint.
May 7th (Saturday): I again go the store where for the first time ever a customer care agent lets me know that I am underbalance and have been so since 29th April and that is the reason why my BB Services are not active for which Rs. 399 were already debited on 29th April. This is Breaking News for me. He asks me to recharge with a token amount and I do so with Rs. 10. Thereafter I am overbalance and he says that it will be active within one hour. Comes to no surprise to me as it is still not active.

Brief Summary of all problems:
1) Outgoing barred without prior intimation.
2) Incorrect communication of timelines on multiple occassions
3) No follow-up to the e-mail redressal system setup by you guys. 48 hours of response time
4) BB Service not yet active!
5) The due date for my BB plan should be counted 30 days from when my service gets activated.

Vodafone Essar — Service issue

My No - [protected] and [protected] Registered on name Anil Patel and Roshni Patel. I have paid my out standing of Nov and Dec in Jan-11 anc company has disconnect my service without any prior notice. I am with Vodafone since last 1 and half year and regular bill payer, there after company provide this kind of service to there customer. Above both nos are my private and personal registered but in company CUG. One company employee has not paid his bill in Feb-11 due to not paid out standing by another company employee Vodafone has disconnet my bot no services. I am very dissatisfied by Vodafone. Take some legal action on them.

Anil Patel

Vodafone Essar — Call history & Sms

Dear
Sir/Madam,

I want to get the details informations of call history & sms about this Vodafone Number-[protected].
Though I already inform you but I get no informations.Please send the details informations on my e-mail Id as early as possible. E-mail Id is [protected]@gmail.com
This is my cell phone number & also I've a right to know the informations. Please help me.

Vodafone — unwanted calls and sms

sir/madam,
i am alok alok tripathi([protected]) from agra.i get every day many unwanted calls and sms from vodafone and other companies advertisements.it troubles me alot in my work.please help me out from this problem

thanks
alok tripathi

Vodafone Essar — Unwanted Activation and charges

I am Mr. Dushyant Waknis, Vodafone mobile customer since last 1.5 years,

I have taken the Plans Blackberry pro 899/month and 299/month Calling rentals. till march i used to get bill in the range of[protected].

In march one of the executive from vodafone Miss Yamini had called me up to give info about new plan of Promo for [protected]@ 1999. she had clearly mentioned to me that if you start with this plan your existing plan of Blackberry pro will automatically get inactivated so you will only pay 899 for new plan.

Now since April, Vodafone is charging me monthly for two plans (Blackberry pro and Promo for GPRS).

When i complained about this to their executive Rajesh today... He kept me on Hold for 26 mins (111 for which vodafone take charge of 50 paisa/ 3 mins) and after long wait call got disconnected, he didnt even bothered to give me my complaint number.

I am totally unsatisfied with vodafone services and surely try for another service provider as it is always the case with Vodafone.

i would also go to consumer court if my money will not be given back for April, May.

Dushyant Waknis
Mobile No. [protected]

Vodafone Essar — Changing the Tariff plan according to their own wish

Respected Sir,
I am Hansraj Thengal, a former user of Vodafone number [protected].
The vodafone service providers changed my Tariff Plans without my permission and neither even informed me about the changes made by them.
Higher call rates were applied, even then i ignored and paid the bill. I paid the bill of the month of March and the transaction was not recorded and whole april month my outgoing services were terminated. suddenly on the evening of 24 or 25th of april an SMS was sent to me by Vodafone that, "the payment of Rs. 2000 paid by you has been processed" and my outgoing services were activated. Again after 1-2 days my services were again Disconnected stating that the bill of March is still outstanding.
The Vodafone executive approached my Residence obtaining the payments n the excess payment of Rs. 4000 was done and I asked him to Permanently disconnect my Vodafone number, he said he will do that, for further confirmation i asked him the procedure for disconnection. He said Request done to him is enough and the number will be Disconnected.
The number is still not disconnected and the bill of Rs. 1034 has been charged saying that there is no such request recieved. I applied for the disconnection and they are now they are saying to Clear the dues and only then the number will be Disconnected.
The executive created miss understanding because of which Now I have to Pay the excess amount

Please take necessary actions !!!

Yours Faithfully
Hansraj Thengal

DEAR SIR/MADAM
MY NO IS [protected].I PAID THE BILL ON 1ST JULY OF RS:-170/- .MY ACTUAL BILL WAS RS:-160/-.I WENT TO BEGUMPET VODAFONE STORE, THEY SAID THAT YOUR NO WILL BE ACTIVATED WITHIN 48 HOURS.BUT STILL IT IS SHOWING AN INVALID SIM.TODAY IS 5TH JULY.IS THIS WHAT TYPE OF SERVICE THEY ARE PROVIDING TOWARDS THE CUSTOMERS.THEY PEOPLE JUST ONLY KNEW HOW TO COLLECT MONEY FROM THE CUSTOMERS AND CLIENTS AND HOW TO MAKE FOOL TO THE PEOPLE.WHEN I PAID THE BILL IT SHOULD SHOW NILL BALANCE.BUT STILL I AM GETTING UNBILLED AMT RS:-4/- AFTER PAYING THE BILL.

Vodafone Essar — Unjustified Deduction of balance

I am Yogesh Thakker using number [protected]. I activated Rs.4 internet pack on 27th July 2011 at 11.26 PM, validity of which is next day midnight or 40 MB whichever is earlier.

At the time of activation I had in my account a positive balance of Rs. 28. I used the internet on my smart phone Galaxy-Ace for 15-20 minutes and then went off to sleep. Next morning I was shocked to see that I have 28 messages from Vodafone, saying my balance is low please recharge immediately.

On checking the balance, I found that I have negative balance of Rs. 53 in my account. on contacting Vodafone customer care, response as expected was pathetic. I tried to raise my question 3 times, to different executives. Here are the responses from CCE

1. Your validity was midnight of same day.
My response: i have used this product earlier under similar circumstances and validity is always next midnight.

2. You used the product before getting activation message
My response: i have with me your message at 11.21 PM which mentions clearly that your internet pack has been activated

3. Pack gets activated after 4 hours of activation message.
My response: Your message clearly and specifically mentions that internet pack has been activated. Message doesn't mentions any waiting period of 4 hours.

4. This waiting period is internally documented.
My response: I am not a Vodafone employee to know your internal documentation. if there is any waiting period then your message should mention such waiting period.

All these responses were met with single action. I am transferring your call to my senior.
This senior is nonexistent. Even after waiting for half an hour and listening to irritating tune of "Vodafone" nobody picks up the phone.

I just fail to understand how much data my phone downloaded while sleeping. I was entitled to 40 MB data as per the pack. Plus there were 28 Rs. In my account, and now account stands at negative Rs. 53. So in total I used 28+53 i.e. 81 Rs which must have been exhausted at the rate of 10paise per 10 Kb.
So in short I used more than 940 MB data in a single night on an edge network i.e. not even on a 3g network.

I just fail to understand how that is possible. I request Vodafone officials to look into the matter.

I have faxed this letter at Vodafone Head office also. Let’s see, how much Vodafone really cares for its customers.

Vodafone Essar — WANTED TO BLOCK THE PREPAID CARD AS IT WAS LOST BUT CM CARE ARE NEITHER PICKING UP THE CALL NOR THEY ARE RESPONDING FOR THE SAME.

Dear Sir(s)

I've been issued with a Vodafone Prepaid No [protected] few times back,but it has got lost a couple of months back & some body has got it & threatening me & using vulgur words to me & my famly members. But for that I've tried to lode a complaint against this to customer care of Vodafone Services but their customer care are neither responding nor they are picking up the call. I've tried a ton of times, but was in vain. The kind of disgusting services they are providing to their customers are really hatred...All the day the person is trying to call me but I dont pick the call due to abusive words..For this I cant lodge a Police complaint coz that paricular no is being issued in the name of Myself (Tanushree Roychoudhary)

I hope you will be able to cope up with my problems...Looking foreward for your Kind Co-operations.

Regards
Tanushree

Vodafone Essar — Sim Not Working

Sir
I Have a Airtel Sim ( [protected] ) whon I change it IN VODAFONE By MNP but My number does not working
When I call the customer care then they did not give me Good Reply .
I M facing this problem Since 19 July 2011 at 12:00 AM . My Sim changed Successfully In VODAFONE ON THIS DATE & TIME.

But I don't know that what happened That my sim Does not working
And For U r Kind Information I m a Mobile Retailer also In my city
so sir Pls help me This Number Is MOST IMPORTANT FOR ME...

NAME-------- BASANT
Working Number..... [protected]

Vodafone — Bill for the service not asked for

Dear Sir / Madam

My Vodafone number is [protected]. I'm using this number since last 9 years.
From 2007 onwards I m using I PHONE.
I have not applied for the internet connection / gprs or any kind of
internet service from the Vodafone because I don't need an internet from
Vodafone as I have a wireless internet connection at my home as well as in
my office. But Vodafone has activated internet on my number without my
consent and without informing me. This is against the TRAI guidelines which clearly says not to activate any chargeable service to the customer without his explicit consent.

When I got my December 2011 month bill and found internet usage charges 891 Rs, I immediately contact Vodafone customer care and explain the problem but they are not ready to give reversal by saying that I have used their internet.

My question is why they have activated such chargeable service without informing me? I m using internet from my home or from my office. Both places have Wi-Fi connection, So whenever I was using internet thinking that its from my office or home Wi-Fi. I do not get any settings or any indication that the internet is from Vodafone. How do I know that Vodafone has activated their internet service as I m sure, I haven't ask to activate?

This same incident happened third time. Previously 2 times Vodafone have activated internet on my number
without my consent and without informing me and after so much arguments with Vodafone store customer care, they have given me reversal and stopped internet service from their side. At that time also I have clearly told not to activate any kind of service without my consent. But these people are not listening and again I'm getting same problem. This is ridicules and its harnessing me.

I wrote a complaint to Vodafone nodal office / Appellate authority Ms. Suchita Baria and she was ready to give me only 2 months rental reversal which comes to only 400 Rs and rest of the amount I have to pay. So I refused but they are not ready to give me full reversal. Please help me to get full reversal and immediate dis-connection of internet from their side.

Thanx
Vinod Macwan
[protected]

Vodafone in — unnecessary activating plans

Last few month to the vodafone mobile service company will be
deducting the amount for the purpose of shuffle caller tune function
but the main thing is we did not activate it.
the company will activate same facility in 4 to 5 time in last 25 day
when i have only below 20 Rs.
so whenever they charge me i call customer care n they refund the money
it's harassment to me & i already 4 month before activated the DND function
but they still activate the apps & charging me

Dear SIr, my Sim Card is wrongly Blocked my self and now it want PUK code number...so please give me my sim's PUK code.
My Number is [protected]...i request you to help me as soon as...thank you...