[Resolved]  Vodafone — False charges on my postpaid connection

Vodafone- postpaid connection — Post paid connection not activated even after 20 days of proper application

Hi !

Evenafter applying for a vodafone postpaid connection and the necessary cv done 20 days back, I have not yet been given the services promised( infact not yet activated). Adding to this they collect a deposit of Rs, 600 even before the application gets logged in.

I suggest pls dont go for a vodafone postpaid connection.

Vodafone mobile number — Servicing of Product & false information

I am using Vodafone mobile number [protected] and facing a lot of problem with company. They activate tunes three times in my mobile. and 4 Jne 2008 the had colleted advence 250/- for converting my number in postpaid . Niether they retun the money nor convert my number in post paid after regulat followup.

post paid connenction — high charging

I have a mobile phone connection my no. is [protected]. I used airtail live in last month and tried to download some games, but it is failed and I have charged. I have tried twiceto make a complaint to regarding this issue but I had not responded, voice mail registered my concern and ask to be contacted later within 2 hours time. I have not contacted after that time.I am very pleased if some body tell and explain me about my last month charged. waiting for a call.

Vodafone India Ltd. — complaint against postpaid connection

dear sir/madam,
my name is waish khan R/o 28 near main road mandawali new delhi i had a vodafone no. [protected] and i had apply for the change it prepaid to postpaid and submit all document and payment regarding this process on 23/02/09, according to vodafone executive my no. will work as postpaid within 48 hours.
but my prepaid no. is dead and i havn't received any other or ulternate no. and they don't receive my calls.

False Connection — Neighbour has taken wrong connection

Dear Sir,

Actually my Neighbour is in Police deptt. & he is taken electiricity connection by using KATIYA from TWO sides.
To avoid something wrong which can be held in future as RAINY season is there but he can't listen anything.
I have already complained this to our near by Jankipuram Electricity Board they are saying Plz lodge your complaint to Vigilance Department

Plz. do the Needfull at the earliest

with regards,

Girish

my number [protected] call histery

Vodafone — post pad

sir ,
i am vodafone prepaid costumer . From last 3 months shopkeepers are charging RS 1, 2, 3, extra on recharge value

Hi Ashar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl7zsn9 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Connection — Billing problem

I was hutch customer (+[protected] in year 2001 (One of the old customer) and then became Vodefone customer by virtue of acquisition. Here is what the customerism I have got from Vodefone.

From year 2004, I became elligible for corporate connection and the same connection was transferred to corporate connection scheme. So my company used to pay my telephone bills. I resigned from this company in Mar'2010 and before leaving the company I had given repeated reminders to Vodefone, Kolkata to clear all my bills from that company till I leave the company. As I knew that once I leave the company any pending bills can not be paid by the company as I am out of their payroll. I had continued the same number from Apr'201 in my personal name and that is why I was keen to close all the pending bill in corporate connection. Thye didn't give enough attention at that time and suddenly they thought that it is very easy to claim the pending bill from an individual and taken to the route.

For last couple of months Myself and my family members have been harresed like anything. Initially Vodefone thought that the people don't want to change the number and if they stop the connection then I am bound to pay. Still I did not paid the pending amount as I was not supposed to pay. In Sept'2010 Vodefone discontinued my connection and started following up myself and my family members why I am not paying it. I have given them the history of pending bills and everytime I interact with new person from Vodefone I have to telll the same story and then they didn't turned up.

Last time I have given offer to Vodefone that if you guys declare that "The pending bill till Mar'2010 was supposed to be paid by corporate but as they haven't paid the same, being the customer of same number new customer is paying" Once they give this statement I will pay the same and close the connection to take happy exit from Vodefone. Again that guy from Vodefone didn't turned up.

Recently I got a mail from Vodefone that they are going to take legal action against me. I am least bothered about that as I know what I am doing is right. In case Vodefone wants to go to court I am ready to go and want to see the end of it.

To me it was very simple. In case you say the corporate connection is to be paid by corporate and not an individual, then why Vodefone is not charging it to corporate.

Vodafone — Rates drop but still charged higher amount

Hello,

I started using the Blackberry data plan a year & half back. It was an Unlimited data plan @ Rs1099/- per month. Sometime in August 2010 or so the plan rate was dropped from Rs1099/- to Rs 599/- per month. However, I continued to be charged Rs1099/- till Feb '11. When I called vodafone I was told I would get a call back in 1 hour. No call came for one week. Then I wrote to some email from vodafone where a lady called after 2-3 days. Her reason for me being charged Rs1099 was because I had not called & informed them to change plan.

Bottom line...Plan was the same..Unlimited data Plan...cost changed from Rs1099/- to Rs 599/-. What if the plan rates had gone upto Rs 1500/- . Would vodafone still have charged me Rs1099/- just cause I did not call them.

Rogelio

Vodafone — Sending me bills every month after deactivation

Inspite of many complaints vodafone people are sending me bills after deactivation of my numbers [protected] & [protected] .Its been more than 4-5 months that i deactivated these numbers, They still send me bills everymonth. I companied many times and they say its updated in the system..I hate vodafone services..I request you all to not to go for vodafone connections..

Thanks
Jyothi

Vodafone — services not activated from past 11 days and false information providing

on 2nd january i requested for postpaid connection for the same number that i am using. i got the sim and paid rs 250 as security. but since then i have had almost 5 telephonic verificatins but my no has not been activated. on being from the customer care executives i was told that home verification was negative that means that there was no one at home when they personally verify the address. but according to me i was present at my address. then again i told them to verify my address and they said that within two days my address will be verified but nothing happened and when i asked them they me that they had come at 9 am on 9th january but there was no one at home and they said thay asked mr chopra but he didint give any good response. but mr chopra lives in delhi and he wasnt even here in faridabad. so false inforation was provided to me. since thein i have visited vodafone stores but no help has been provided to me.

Vodafone postpaid mumbai — Not deactivating connection and sending bills even after disconnection

Hi Consumer Complaints,

I was using vodafone corporate plan while i was in mumbai. I had to move to another city hence i had to deactivate the account, so i dropped a mail regarding the same in October 2011 after paying the complete dues. Inspite of repetitive mails on the same i am still receiving the bills with late patment fees continuosly. Please sort the issue.

Regards,
Lokesh

HAHAHAHA I understand exactly how you feel as I have rcvd a similar mail from this Haresh Gore and I have sent a stinker message to him saying his client is an !@#$%^&* and that they can take me to 100 courts d world over and I'd still not pay them for the mistake of the imbecilic Vodafone staff who they have picked up straight out of schools and don't know what they are talking about
call up their call center for any billing problem and all you'll get to hear from the other side of the phone is sorry for the trouble blah blah blih blih and your problem is still not solved.
go to pay your dues and their staff refuses to accept your payment stating its not within the billing cycle and I tell them I'm off- out of the country and then how will you chase me for the payment...but no the dumb madam refuses to understand. and now they serve me with a notice which I have used it as a toilet paper.
I did a search on this Haresh Gore and nothing came out of it so I believe he's some sidey advocate Vodafone has appointed to send standard notice to people to scare them but then there are people like you and me who don't scare easily
and even fools know to take any one to court is nothing less than 10 k which is way more then our dues...so why would they spend 15k to recover 5k?(hypothetic)

I'm new user of Vodafone's corporate post-paid connection plan. Like any other mobile service providers in India Vodafone was never behind in the race of charging customers for services which they never asked for. I somehow managed to continue and pay part payment of my post-paid connection .even after paying part payment they have disconnected my no. with out any intimation.

Then i have decided to close this no. forever and for the same i have marked a email many of times but no. revert from Mr. Rajesh Gupta who is Team leader of Vodafone.

In March 2013 when Vodafone made a mistake in my bill and even after providing them enough evidences on the extra amount that I was charged for Internet usage they were adamant to revert back the charges and send my an updated bill.

But Vodafone kept on sending me bills every month with late payment charges on the balance amount. By this time my Vodafone connection was still not deactivated and I was able to receive incoming calls, which were mostly from Vodafone representatives.

The mistake in my December month’s bill – they charged me for internet usage at 10p/10KB rate, Note: I had a 2G VMC 99 internet plan at the time of activation. This service not activated on my number but so I was charged at 10p/10KB for 7 days in the month of March 2013.

I was suggested by a Vodafone representative to wait and i will get the waive off then pay the bill. Latter on i have asked to pay part payment to continue the service hence i have paid INR 500. But without any intimation they disconnect my no. and after checking with the tele. executive i found my no. got suspended due to outstanding amount. I was willing to pay the outstanding amount and short out this issue. Hence i have decided to pay but still got many a calls from executive and they are harassing me very badly.
They did send me an updated bill afterwards but I was still being charged for something which was a mistake from their end! I refused to pay the bill.

After 2 months now yesterday 2013, I got a letter from High court advocate (Harish S Gore) which says that his Client, Vodafone will be taking legal action against me if the outstanding amount is not paid ASAP. I am still not going to pay a penny to Vodafone India Limited. If they plan to take legal action, I am prepared and ready to provide details on all communications with customer care during that period.
On the High Court advocate( Mr. Harish S. Gore) mentioned tow mobile no. [protected]/[protected] both no. is usually switch off. I had a word with Mr. Irfan yesterday on [protected] and he has given me wrong id for forwarding me to all correspondence.

I tried to forward the details due to wrong id i got bounce back, hence tried to call on his no. [protected] but no. is switched off.

Just wanted to warn and inform everyone about the ill practices of Vodafone India Limited which entered India back in 2007 by not paying capital gain tax of Rs. 11, 200 Cr to GOI, which has now grown up to Rs. 20, 000 Cr.


Thanks and Regards..
Amit Kumar Sinha
[protected]

From: gaurav mardia ([protected]@hotmail.com)
Sent: 04 October 2013 19:13PM
To: Relations Assist (MUM), Vodafone India (relations.[protected]@vodafone.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:02PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Dear Mr Ram Mudakavi,

I am sending you a copy of the mails sent to vodafone following an incident of fraud from vodafones side. I found your details on vodafone site and hope that you are more responsible, ethical and not as immoral and rude as the rest of the vodafone employees I have come across so far.

Please go through the following mail and get back to me asap.

Sincerely... (The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:12PM
To: vodafonecare.[protected]@vodafone.com (vodafonecare.[protected]@vodafone.com); nodal.[protected]@vodafone.com (nodal.[protected]@vodafone.com); Appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Sending a copy of the mails sent to vodafone over the last 45 days.
Have got no resolution from vodafone for the unauthorized charges.
(The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:35PM
To: [protected]@trai.gov.in ([protected]@trai.gov.in); [protected]@consumergrievance.com ([protected]@consumergrievance.com); Appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Ms. Jacqueline Mandkur,
(The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 16 October 2013 15:17PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); Rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); (appellate.[protected]@vodafone.com) (appellate.[protected]@vodafone.com); (nodal.[protected]@vodafone.com) (nodal.[protected]@vodafone.com); (nidhi.[protected]@vodafone.com) (nidhi.[protected]@vodafone.com); ([protected]@gmail.com) ([protected]@gmail.com); ([protected]@mtnl.net.in) ([protected]@mtnl.net.in); (vodafonecare.[protected]@vodafone.com) (vodafonecare.[protected]@vodafone.com); (corporate.[protected]@vodafone.com) (corporate.[protected]@vodafone.com); ([protected]@consumergrievance.com) ([protected]@consumergrievance.com); ([protected]@trai.gov.in) ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
Dear Ms. Mundkur,

Thanks for forwarding my mail to the concerned authority.

Regretfully, I am still to receive any response from Vodafone.

Every two days I get a call from the billing dept. and I have to explain the situation again, just to be told that "I cant help you, you will receive a call in 48 hours". Not only that, but also there is this annoying pay your bill commentary running every time I try to make a call; which I have to call again and explain the situation to one of your representatives to have them deactivate the bill pay notification on the phone.

Finally, I would like to sum it up for your perusal. The last time I had called Vodafone (since vodafone never bothered to respond to my requests), I was shocked at how many times one can change the blatant lie of a story. The first time I called, I was told that it was me, who called and asked for the disconnection of the plan six months in advance, notice that he only said disconnection even then and not change of plan, on obviously not being able to substantiate these lies they fabricated a newer one, now saying that on expiry of a prepaid data plan it is automatically switched over to max data charges without authorization or intimation. This time I was told that as a SPECIAL GESTURE, I was switched over to maximum open usage charges because I am a valued customer. Somewhere in between, my relationship manager Rajashree presented me with a 30% discount on the fraudulent charges, which I find is a new level of cheapness and desperation to swindle customers. On all occasions, all the representatives I spoke with concurred on one fact, that there was no data plan active on my number, EVER!!; but still they could see data usage; this proves that there is some glitch in your accounting procedure. This is the most unethical and blatantly shameless expression of immorality and cheating I have ever experienced.

I humbly request you to once again to reverse these false charges and help me resume the rather satisfactory service I have been enjoying for the last several years. The false charge has now somehow risen to about Rs. 10000 from Rs. 7500.

Hope you can get back to me with a reasonable solution.

Sincerely,
Mr. Mardia.


Date: Sat, 12 Oct 2013 13:35:50 +0530
Subject: Complaint of Mr. Gaurav Mardia
From: [protected]@gmail.com
To: Appellate.[protected]@vodafone.com
CC: [protected]@hotmail.com
CFBP
Council for Fair Business Practices

COMPLAIN No.
00067
26
/2013
Ms. JP Mundkur

Appelate Authority
Vodafone India Limited
2nd Floor, Skyline Icon,
86/92, Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East, Mumbai 400059.
Ph: [protected]


Dear Madam,

The Council has received the below complaint from one of your valued customers
Mr.
Gaurav Mardia
from
Mumbai. We request you to please look into the complaint and respond to the Complainant ASAP and would like to have your comments on the same.

We would appreciate an early reply.

Thank you,


ASHA IDNANI
CHAIRPERSON, CONSUMER GRIEVANCES REDRESSAL COMMITTEE
COUNCIL FOR FAIR BUSINESS PRACTICES

Great Western Building, 130/132, Shahid Bhagat Singh Road, Mumbai 400 023

Tel : 2288 5249 / 2284 2590 Fax : 2284 4783

Email : [protected]@mtnl.net.in/ [protected]@gmail.com

Website : www.cfbp.org / www.ccrc.in
COMPLAIN No. 0006726/2013
Complainant Details
* Complainant Name: gaurav mardia
* Address: mumbai
* State: Maharashtra * City: mumbai * Pincode: 400025
Telephone No:
Mobile: [protected]
* E-mail: [protected]@hotmail.com

Complainee Details
* Company Name: vodafone
Contact Person:
Address:
State: Maharashtra City: Pincode:
Telephone No:
Mobile:
E-mail:
Complaint Details
* Category: Telecom
* Subject Line: cheated by vodafone
* Nature of Complaint: Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.
Attach Documents:


REPLIES


SUBMISSION DETAILS
Date: 10-October, 2013 at 15:49:52 I.P.Address: 60.254.32.40


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From: gaurav mardia ([protected]@hotmail.com)
Sent: 17 October 2013 13:49PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); Rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); (appellate.[protected]@vodafone.com) (appellate.[protected]@vodafone.com); (nodal.[protected]@vodafone.com) (nodal.[protected]@vodafone.com); (nidhi.[protected]@vodafone.com) (nidhi.[protected]@vodafone.com); ([protected]@gmail.com) ([protected]@gmail.com); ([protected]@mtnl.net.in) ([protected]@mtnl.net.in); (vodafonecare.[protected]@vodafone.com) (vodafonecare.[protected]@vodafone.com); (corporate.[protected]@vodafone.com) (corporate.[protected]@vodafone.com); ([protected]@consumergrievance.com) ([protected]@consumergrievance.com); ([protected]@trai.gov.in) ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
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Once again Vodafone has made life miserable for me! This time by completely barring outgoing calls and data on my number only because I did not agree to pay for the fraudulent and fabricated charges on my account.

This situation has now become intolerable. I would like to receive a call immediately to resolve this issue.
I have no words to describe the pathetic service or the lack of it from Vodafone. Its not the staff as much as Vodafone's own immoral practices to fleece its clients and steal from them.

None of my several calls or mails or posts on facebook have helped or made any kind of difference to Vodafone at all. Vodafone is still as unbothered, careless and unscathed in its terrible service; and I am still to receive a call 'within 2 days' since the last month and a half.!!!

This is the kind of pathetic service that a so called telecom giant offers. My next mail and a synopsis of this most disgusting experience is going to be to the Press, TRAI and my lawyers.

Since Vodafone might not care about it customers, I suggest you go through the following attachments to get an idea of what Customer Service means as well as a brief introduction to morals, ethics and acceptable practices!!!

http://www.trai.gov.in/PRESSRELEASENO952005.aspx
http://www.trai.gov.in/WriteReadData/Direction/Document/Dire10-7-13.pdf
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄
http://www.tccms.gov.in/


Most Disappointed,
Mr. Mardia.


From: gaurav mardia ([protected]@hotmail.com)
Sent: 22 October 2013 16:19PM
To: [protected]@consumergrievance.com ([protected]@consumergrievance.com); appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); nodal.[protected]@vodafone.com (nodal.[protected]@vodafone.com); [protected]@gmail.com ([protected]@gmail.com); vodafonecare.[protected]@vodafone.com (vodafonecare.[protected]@vodafone.com); corporate.[protected]@vodafone.com (corporate.[protected]@vodafone.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@trai.gov.in ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in); [protected]@mtnl.net.in ([protected]@mtnl.net.in); durga1.[protected]@vodafone.com (durga1.[protected]@vodafone.com); ranjitkrishnan.[protected]@vodafone.com (ranjitkrishnan.[protected]@vodafone.com); [protected]@vodafone.com ([protected]@vodafone.com); dipika.[protected]@vodafone.com (dipika.[protected]@vodafone.com); ashish.[protected]@vodafone.com (ashish.[protected]@vodafone.com); rashna.[protected]@vodafone.com (rashna.[protected]@vodafone.com); dola.[protected]@vodafone.com (dola.[protected]@vodafone.com)
At the end of my wits now about what I can do to get any kind of justice and protection from Vodafone.

It has been more than 2 months since I have been complaining and Vodafone has not bothered to pay heed to any of it. After over 50 phonecalls, 20 mails and social media postings, there is still no response or hint of any concern. Most lethargically, I'm always told that I will receive a call in 2 working days, (still waiting for Vodafones 2 days).

A few of my complain numbers:[protected]
[protected]
[protected]
[protected]
I cant locate all of them since I have so many. This should suffice for now I suppose.

I finally visited the Vodafone store on 19/10/13. The manager over there, Mr. Subhash was completely convinced with the genuineness of my concern and assured me that since it was such a simple and genuine problem it will be fixed immediately and the false charges will be revoked. Surprisingly, after spending 5 minutes in the back office he returned as a transformed person, saying that if I wanted to use my phone I will have to succumb to Vodafone's demands and pay the fraudulent charges.

I have been using 2mbps unltd plan on my number since 2-3 years. Now vodafone refuses the very existance of such a plan. In fact as per the representatives, Vodafone has erased all my previous data usage details and there is no details of start date and end date of my previous ongoing data plan. As you can still see though, there is data usage over the last 3 years but no active data plan. Suddenly vodafone disregards all my previous plan details and prepaid amount thereof and switches me to open usage charges without informing or taking consent. I have explained this multiple times to your representatives and some of them even understand the issue quite clearly and intend to help me out as well but due to the twisted and corrupt policies of Vodafone; are unable to process any genuine cases. And invariably, after being unable to resolve the issue, the candor of the rep changes drastically into someone rude and mean and unfazed.

Falsely charged amount : approx Rs. 11000/-
I have details of all bills paid, since they are paid through my company account. I can very easily prove my point in court if thats where you want to take this. Details of my yearly plan that you have refused the existence of completely. (Ms. Krishna Patel, Appellate desk). and details of my monthly bills that do not show billing for data. and a short recording of your representatives confirming that there has been constant data usage for the last 3 years but no active data plan.

Request for full reversal since I have been on the yearly unlimited plan.

Please refer the mails below to get an idea of the mental trauma and torture caused due to Vodafone and its horribly blatant dishonesty.

Mr. Mardia.

Even I am facing similar problem for my
post paid connection of vodafone.

It is mental torture

best regards,
Santosh Phulpagar

Wrong Billing & Harrassment by Vodafone

Dear Sir,

I am very disappointed by vodafone team's response, wrong billing and harrasment since I have been requested them for plan change earlier than aug 15 as per my usage which were reduced. the vodafone plan previously opted INR1299 which I had requested to vodafone executive to change it some redplan INR600 and he has assured me that it will be done but unfortunately it has not done then after I visited in vodafone koparkhairane gallery where they again told me to call their customer care becouse it can not be resolved in gallery.then after I again called their executive and he told due to server problem it can not done and advised to visit gallery again, again I visited koparkhairane gallery but this time they has provided their relationship manager's contact for resolution, after contacting him, he said this could not happen due to issue in server and regreted. after that I couninously in touch with him daily to resolve this issue at that time billing payment was INR 3000/- but instead of solving this issue vodafone has disconnected my phone services many times, even many times I have requested that please do not disconnect my since there is a lot of calls which are important will be inturrupted but still vodafone has not cared and terminated connection after accepting that it is their mistake (server problem).still I continoues to keep on reminding vodafone team whenever they sent bills for payment that I will definately pay the bill never said I did not but the matter which I as a customer expect to resolve in proper manner has not done.finally I have recived a legal notice by vodofone to pay the bill of INR 5007 within 7 days otherwise we will be force to pay18% additional ammount over and above INR 5007.0. sir, This is the telecom company like vodafone who dont care about customer's problem and they arrange to send legal notice wihtout understanding the customer issues and resolving them in fair manner.Mr Harish Gore(adv highcourt-vashi) is looking this legal case.I can show several mail communication made by me to vodafone but not a single assurance recived. I would request to look at this serious issue and help us to resolve.

Thanks & regards,

RP Singh