[Resolved] Vodafone / Hutch — Top up not given after payment is done | |
On Oct 6, I did a top up for Rs. 249 to my Hutch pre-paid card but it not get the talk time. when the customer service number was called, they gave the following reasons - 1) some problem with your bank (it was through internet banking) 2) our systems are down 3) you have to go to the store to get this sorted (I can't move out of the house. am pregnant) 4) money will be credited back to you in 2 days 5) money will be credited back to you in 7 days 6) some problem with your bank But I have not got the money back nor the top up and on top of it I have to listen to the stupid customer service team who are paid for doing nothing. they are rude to the customer and there is no way of registering our complaints though vodofone website says that we willhave to get our complaint number - http://www.vodafone.in/ExistingUsers/HelpSupport/Pages/support.aspx?location=Chennai they argued with me saying that this is not a complaint at all after taking my money from the bank. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 48 Comments | |
Comments
Pls send mycuurent Post paidbill to me, to know the bill amount.
Reply
Dear sir,
This is regarding my phone no-[protected].I have uploaded my documents on 21st june and still my outgoing is blocked.This is really serious problem.please help me.
Regards,
Richa verma
This is regarding my phone no-[protected].I have uploaded my documents on 21st june and still my outgoing is blocked.This is really serious problem.please help me.
Regards,
Richa verma
mur
Hi,
I am working for Arctern consulting Pvt Ltd, which is Ascendas IT Park which is in Madhapur, we are nearly 75 employees using Vodofone connection but network is V.bad regarding this I wne to Vodofone office when I was coming on my way to office at Kukatpally store and lodged a request for Boosters to be setup at our premises, there I met Jalaja.Reddy reg this issue she gave her mail Id and asked me to send a request have met mail immediately after reaching my office but sad thing is that her mail id is wrong.Again I have lodged complaint on the website but still there is no response, I dont known why they are not at all bothered about their esteemed customers.
Regards,
Anil
I am working for Arctern consulting Pvt Ltd, which is Ascendas IT Park which is in Madhapur, we are nearly 75 employees using Vodofone connection but network is V.bad regarding this I wne to Vodofone office when I was coming on my way to office at Kukatpally store and lodged a request for Boosters to be setup at our premises, there I met Jalaja.Reddy reg this issue she gave her mail Id and asked me to send a request have met mail immediately after reaching my office but sad thing is that her mail id is wrong.Again I have lodged complaint on the website but still there is no response, I dont known why they are not at all bothered about their esteemed customers.
Regards,
Anil
sir at night 7 to 9 o clock we can't not call to any one..
please correct it.
please correct it.
about bill
Dear sir/madam,
my number is [protected].monday (08.09.2008)onwards messeges not sent from my number.already complaint also given that day.but no response from your side.please take further action to reactivate the messages quickly. if i send messages to any body "services unavailable "is coming still now.but ican i receive incoming messages.so please take action immediately.
my number is [protected].monday (08.09.2008)onwards messeges not sent from my number.already complaint also given that day.but no response from your side.please take further action to reactivate the messages quickly. if i send messages to any body "services unavailable "is coming still now.but ican i receive incoming messages.so please take action immediately.
sir, my number is [protected].monday (08.09.2008).i have a problem.if i send sms to anybody "service unavailable"is coming.almost 7times i complaint to customer care.no response from your side.i want to more std sms to some body.so take action immediately.
hi sir
I am not able to send sms from my number my number is [protected] so i called up vodofone coustomer care first time there told with in four hour i will be realised it was not realised so i call again after seven hours that time there told the same answer when i called thrith time sorry sir we have some technical problem it will take three hour.I dont known why they are not at all bothered about their customers. so please help me .
Regards
Vinay
I am not able to send sms from my number my number is [protected] so i called up vodofone coustomer care first time there told with in four hour i will be realised it was not realised so i call again after seven hours that time there told the same answer when i called thrith time sorry sir we have some technical problem it will take three hour.I dont known why they are not at all bothered about their customers. so please help me .
Regards
Vinay
Sir,
I had your service since it is in BPL .
Now my prb is i have to deactivate my callertune, there is no response in your centre. so please tell that procedure to deactivate my callertune. i had lot of problems for that.so please help me
Thanks,
Surya.R
I had your service since it is in BPL .
Now my prb is i have to deactivate my callertune, there is no response in your centre. so please tell that procedure to deactivate my callertune. i had lot of problems for that.so please help me
Thanks,
Surya.R
My number is [protected].I have problem in outgoing. The computer voice told that to contact your operator.So, please take corrective action to provide outgoing facility immediately.
hi,
iam neeraj bhandari.The Customer Care people are not giving good response for the query.They are giving some sim is rejected. i am also hope. my vodofone no[protected].plse solve this problem
iam neeraj bhandari.The Customer Care people are not giving good response for the query.They are giving some sim is rejected. i am also hope. my vodofone no[protected].plse solve this problem
i am having vodophone prepaid lifetime connection no [protected].presently i am at gujrat in roaming .my outgoing call hadbeen barried since 09 nov 08.facing very much problem . i am having incoming call facility .i have contacted customer care at gujrat as wel as punjab.but nobody solve my problem. please look into this matter urgently.thank you.
The Customer Care people are not giving good response for the query.They are giving some other answer although they don't know about it.We believe them and we are becoming fools.If they don't know about the query the customer is asking they should ask the customer to wait for some time and should reply with a suitable one.For example if you are asking about a new recharge for your sim he will respond fastly about that and answer fastly whatever he know.He would not ask any of his colleagues.I am not saying all the customer care people are like this but majority of the people are like this only so please change the attitude of them and try to help you customers.
i have applied for a post paid connection its 10 days but i have not recived the connection this is poor service
Sir,
I am rathna kumar from bangalore. I am not happy with ur network. I am very muvh unhappy with ur network. I am seeing lot of problems from ur network. my mobile number is [protected]
I am writing this behalf on thousands of customer who are using vodofone.
We are thinking why we bought that stupid vodofone sim? We are going to change our network together as soon as possible. I am simply hating ur networks. Whenever i called to any number at any time. its coming like network busy. If i want to make a call at 7'o clock, i have to call from 6'o clock.
Then only it will reach the number at 7'o clock.
Even it showing network busy at the time of 12 midnight also.
If i get any call, or if anybody calls me, im hearing their voice, but they are not hearing my voice.
These are only two from my thousands of complaint. Please cleas these problems as soon as earlier.
Otherwise we will change ur network.
Thanking and Regards
R. Rathna Kumar
[protected]@gmail.com
Mobile number [protected]
Bangalore.
I am rathna kumar from bangalore. I am not happy with ur network. I am very muvh unhappy with ur network. I am seeing lot of problems from ur network. my mobile number is [protected]
I am writing this behalf on thousands of customer who are using vodofone.
We are thinking why we bought that stupid vodofone sim? We are going to change our network together as soon as possible. I am simply hating ur networks. Whenever i called to any number at any time. its coming like network busy. If i want to make a call at 7'o clock, i have to call from 6'o clock.
Then only it will reach the number at 7'o clock.
Even it showing network busy at the time of 12 midnight also.
If i get any call, or if anybody calls me, im hearing their voice, but they are not hearing my voice.
These are only two from my thousands of complaint. Please cleas these problems as soon as earlier.
Otherwise we will change ur network.
Thanking and Regards
R. Rathna Kumar
[protected]@gmail.com
Mobile number [protected]
Bangalore.
Sir,
I am rathna kumar from bangalore. I am not happy with ur network. I am very much unhappy with ur network. I am seeing lot of problems from ur network. my mobile number is [protected]
I am writing this behalf on thousands of customer who are using vodofone.
We are thinking why we bought that stupid vodofone sim? We are going to change our network together as soon as possible. I am simply hating ur networks. Whenever i called to any number at any time. its coming like network busy. If i want to make a call at 7'o clock, i have to call from 6'o clock.
Then only it will reach the number at 7'o clock.
Even it showing network busy at the time of 12 midnight also.
If i get any call, or if i calls to anyone, im hearing their voice, but they are not hearing my voice.
These are only two from my thousands of complaint. If i call to customer care, they are saying stupid and answers. None o[censored]r customer care officers are fit for anything. tThey all are fit for nothing. Please clear these problems as soon as earlier.
Otherwise we will change ur network.
Thanking and Regards
R. Rathna Kumar
[protected]@gmail.com
Mobile number [protected]
Bangalore.
I am rathna kumar from bangalore. I am not happy with ur network. I am very much unhappy with ur network. I am seeing lot of problems from ur network. my mobile number is [protected]
I am writing this behalf on thousands of customer who are using vodofone.
We are thinking why we bought that stupid vodofone sim? We are going to change our network together as soon as possible. I am simply hating ur networks. Whenever i called to any number at any time. its coming like network busy. If i want to make a call at 7'o clock, i have to call from 6'o clock.
Then only it will reach the number at 7'o clock.
Even it showing network busy at the time of 12 midnight also.
If i get any call, or if i calls to anyone, im hearing their voice, but they are not hearing my voice.
These are only two from my thousands of complaint. If i call to customer care, they are saying stupid and answers. None o[censored]r customer care officers are fit for anything. tThey all are fit for nothing. Please clear these problems as soon as earlier.
Otherwise we will change ur network.
Thanking and Regards
R. Rathna Kumar
[protected]@gmail.com
Mobile number [protected]
Bangalore.
It has been more than 12 hours, where I had paid money for the Top of BSNL prepaid mobile. I did not receive any message nor the top up talk time value is been added. I want to what happenned to my money?
The details from my bank as below:
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051
Customer Reference :[protected]
Payment Information
Payment Amount : INR 56.00
Date of Payment : 23/03/2009
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : 0803
The details from my bank as below:
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051
Customer Reference :[protected]
Payment Information
Payment Amount : INR 56.00
Date of Payment : 23/03/2009
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : 0803
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