[Resolved]  Vodafone — incorrect information

Hi, I am sending a copy of the letter I have sent to Vodafone for the mis information given to me for the last 6-7 months I have spoken to different representatives & have escalated it the Nodal officer, but nothing has been dobe about it-

"Hi,

My name is Harish J.

I have a post paid connection ( Corporate Account- 3globalservices) with you-My Mobile no is [protected].

I would like to highlight a case of misinformation provided by your customer care department.

I had set up DDI in the month of September wanting to avail the promotional offer - Rs.50 credit for the next 6 months.It was setup through ICICI Bank.

My account with Vodafone was in credit then as had moved from PrePay.

I had deposited cash of Rs.1000 in the account in October ( not sure about the date/month), which meant no money would be taken out from my bank account until the credit gets adjusted against the bills.

I had spoken to one of your Customer care representative in October to know the Reason the Rs.50 was not applied on my bills, I was informed that it would be applied once the money is taken from my bank account. In other words, the moment the credit gets over & money would be taken out via DDI . Also he/she confirmed that the 6 months would start from the day the money is debited from my bank account-


Now, when eventually the money has been taken from bank account, I Spoke to one of the Supervisor (Jagdish Thakker) on 11.04.09 who initially wanted me to wait for the bill to be generated & later when I called back on 13.04.09, confirmed that the scheme was only applicable for the 1st 6 months & that I am not eligible as I have completed 6 months from the day the DDI was setup.


I clearly pointed out what I was informed earlier. He just apologized & kept on saying that nothing can be done.


I had also spoken to someone by the name- Ronak Shah on 11.04.09 once I finished the escalation call with Jagdish Thakker to confirm if the information given was correct. Even Ronak Shah confirmed that the 6 months would start from the day the money is debited from my bank account-& said that the bill needs to be recalculated so that they can apply the credit.

The worst part was when I Spoke to Jagdish Thakker on 13.04.09. He agreed with the fact that I was misinformed & advised me to write to Vodafone as it was nothing that he can do from the CC.

I am really annoyed with the standard of Customer Service Experience that Vodafone is providing.

Please look into this as I have made up my mind to cancel the DDI.

I am Serious as I am waiting for MNP (Port in/out) to come into India, as we are would be the first ones to leave Vodafone. I am saying this on the basis of my past experience & it has got to nothing to do with this Experience..


If I was informed that the DDI offer would be only for 6 months, I would not have kept the DDI on the account for 7-8 months.

I have been with Hutch / Vodafone for the last 6 yrs since I took this no & had a number of such experiences.

Please reply to this on an urgent basis or else I will have to escalate this further.

Awaiting for a quick response.

Regards,

Harish J
([protected]) "

Hi,

My name is Kunal M.

I have a post paid connection with you-My Mobile no is [protected].
I have taken plan for brousing for my blackberry 8310 curve.
but from 15 days the incoming and outgoing mail is not responding.
so please activate it urgently otherwise tell what is the problem.

Awaiting for a quick response.

Regards,
Mr Kunal

While leaving India (Pune) on 13 March 2010 for Netherlands, I called the Vodafone Helpdesk on 111 to activate my international roaming. The guy who atttended my call advised it is already activated. I categorically told him it could not be as I had never made any request for International roaming and to check again but he kept confirming it is activated. He was also kind enough to provide me details of charges for calls and messaging while on roaming.

However, when I arrived at Amsterdam, I did not find any network on my mobile even after changing the SP to Vodafone - Netherlands.

I today visited their website and logged on to my account and was quite bewildered to see that my international roaming is not activated. I'm based at a far off place from the city and I had a lot of iinconvenience reaching to my family.

I really don't understand how they could go wrong with such simple information leading to unwarrranted problems for people especially in a foreign country..

Not really impressed but that's how they do it and don't want their services anymore as I've made other arrrangements..

Hi Haider,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfymtv8 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone asked me to submit the documents for re-verification. It also mentioned that the required documents can be scanned and send to the given vodafone mail id. Which i did.

But after that also they disconnected my phone no.. When i contacted the customer care, representative informed me that i have to submit the required documents, even though i told him that i received the mail from vodafone, stating that the document can be scanned and sent( which i did), then also he was not listing and informed me that i have to submit it in person or vodafone representative will collect them from me. This all will take around 48 hrs.

Vodafone never informed that they are going to disable my number. This is really pathetic condition for the service provider like Vodafone. Now i have to stay disconnected for 2 days atleast or have to again submit the documents in person.

If Vodafone doesn't accept the documents online then why they mailed like that??

c ur probs gts solvd. or els spk 2 c.care and record speech, den write 2 v.fone care o[censored]r area, escalate 2 nodal and still prob nt solvd wit copies of abov said mails nd voice records go 2 consumer civil court alongwith FIR in police u/s IPC 408, 415 nd 420.