[Resolved]  Vodafone India Mobile — WORST CUSTOMER CARE, THEIR MOTTO "CHEAT CUSTOMERS"

Vodafone — Confusing message and cheating by Vodafone

Hi,

I have got a message from Vodafone, with a title PREVIEW, which said:

" Get a free 5 min preview of the services we offer on 56789. Call 56703 & get a step by step demo & experience host of services offered! Go ahead try it. Its FREE!"

Then I tried calling 56789 and found that I was charged Rs. 12 for the call.

Then I called their customer care, which did not work for long time, I was advised to read the message carefully.

True, the message said to call the other number. Then it was intentionally made confusing, and did not mention that the first number would attract such heavy charges.It was cheating the unassuming customer.

A Vodaphone consumer disturbing me very much, I wants his/her name and address. Please let me know immediately.

A Vodaphone consumer disturbing me very much. His/her mobile no is +91-[protected]. I wants to know his/her name & address detail. Please let me know immediately.

Vodafone mobile — worst customer care

WORST CUSTOMER CARE, THEIR MOTTO "CHEAT CUSTOMERS"
From: [protected]@yahoo.co.in
Sent: 25-Apr-2009 22:18:01
To: royston.[protected]@vodafone.com
Subject: regarding bonus card confusion... @ customer care vodafone...

sir,
i am siva shankar k, having mobile number 98436*****.i have been writing to u somany times... hope this time u do me a real favour...i have been using vodafone for atleast 3 yrs now... and u yourself can see how often i recharge and use your service...but wat has the company done for me... has it done any favour...? for this question, the answer is always a BIG """ NO """.1. customer care support... are the people at customer care really trained to give the best information to customers...? NO, the are just trained to cheat people... let me come to the point now...the validity for my mobile ended on 14 th april 2009. i was using a 3 month valid bonus card before that... for which the validity was not yet over... At this juncture i have asked customer care 2-3 times about the validity of the bonus card if i switch over to life time validity... on all occassions before 14th april, i was informed that the bonus card
will continue to be valid till such validity of the bonus card ends...But, on 15 th april, i was shocked to see call rates being deducted @ rs.1/- per minute...i called back to customer care immediately... one o[censored]r customer care ppl completely changed the plot and said that, As i have changed my plan completely, the bonus validity will not continue... and she also said that she was 100 percent right... and also said that the one who said otherwise was wrong...i accepted... wat she said...i immediately called my frnd who is recharging for me and said about the happenings... also i immediately opted to buy a bonus card... for rs.85/-. (for which the plan is v2v 20ps.min and all mobiles @ 50ps/min and free sms 100/day, hope u 2 know these details..)i got a confirmation msg fm vodafone for the recharge for the bonus card... and also the validity to be until 14 may 2009.But the call rates remain unchanged... till now...sms was credited
untill... 23rd april, and from 24th april sms was not credited...only then i realised some thing has happened.. and checked your website for the details about the bonus card. i was shocked to know that call rates were not reduced...i called customer care... on 24.04.09 some time around 10 pm... talked to the cust care ppl and lodged 2 compliants regarding call rates and sms credit... the were not able to guide me properly... or tell any truth that happened...and i again called customer care on 25.04 2009 and had wonderful (exactly the opposite) experience from your customer care people... u can see all wat happened then...============24.04.2009
vodafone compliant number...
for free 100 sms /day
compliant number :[protected]


call rate difference for booster card charging 30ps i/o 20 ps

compliant number :[protected]



25.04.2009

8.22 am

called ms. sankari cust care...
told that she connect my call to higher official...
10 rings... no higher official responded... call ended...


again i called 111 and got linked to higher official...
she asked me 2 wait...call was closed after some time...
with no response...

3rd time today i called and complianed to 111 ... again was
told that i will connect to senior official..., i was waiting, waiting... waiting... but is there any such senior
official in vodafone... does vodafone pay salary to those
senior official...? if vodafone pays salary they r supposed
to answer customer queries...


8.44 am
vijay... was not willing to do wat he was supposed to do and disconnected the call.(great... this is called happy to help)

8.46 am
again i called cust care.. call was closed... without any
answer...

8.48 am

again called cust care... and explained all detail to cust
care person... told that he will connect to higher
official... again no higher official took the phone...

=================== great experience... never had such thing in my life...contacted in the evening... some how the higher official decided to speak to me...by then they were verywell planned to tell some other thing... the started telling that i was not at all activated bonus card 85 where i am provided call rates local v2v @ 20 ps and vodafone and othe mobile @ 50ps and 100 sms per day...this was a great joke, or we can say a planned chating from vodafone and its officials... in cutomer care...they also said that rs.75+ was credited to my account on 15th april... and i dont think that it has happend... the company is cheating... if at all the bonus card was not activated, i should not have got dails free sms...i got sms from typing BVAL to 111 on 15th april 2009.Hello, the tariff validity of Bonus will get over on 14-MAY-09. To continue enjoying Bonus benefits kindly recharge again free sms was
daily credited... till 23rd aprilwhile asking it to customer care person, he said there was no record for any free sms credited... how dare these people cheat me...
till now on 25.4.2009, whicle checking for bonus validity... i am getting msg from vodafone that the bonus card validity is valid until 14 may 2009.so i am sure that the bonus card is activated... and no credit was made to my account... and these people are trained to cheat people...now as the call rates are not reduced and the sms not credited i will be happy if i shall be given back rs.85/- for which vodafone has done nothing in favour of me...this time i cant accept any apology or reasons for the inconvenience... and mental harrasment made by vodafone and the customer care people of vodafone...hope you dont give and reasons as stated by all those officials... and if at all you can give any reasons, let it be supported by a statement charges debited and credited to my account... (details of all my call costs and all my recharges since 10th april till date)i[censored] cant give any such details, then i come to conclussion that you also joined them
in the cheat by vodafone...hope u give credit to my vodafone balance with proper information thru sms or the customer care... if the company is gud enough to be the best in business, you shall have the guts to prove yourself with proper proof (statemet) in the reply email...i[censored] cant do it honestly... just stop saying... " happy to help" i feel very unhappy when ever i get in touch to your customer care... b cos all the tell is lies and they dont know wat is in vodafone...
thanking u,
siva shankar k
98436 *****

REPLY MAIL FROM VODAFONE

From: royston.[protected]@Vodafone.com
Sent: 30-Apr-2009 8:35:20
To: [protected]@yahoo.co.in
Cc: vodafonecare.[protected]@Vodafone.com
Subject: Re: regarding bonus card confusion... @ customer care vodafone...

Dear Sir/Madam,
Thank you for writing to us.
We would like to inform that your email has been forwarded to Vodafonecare.[protected]@vodafone.com for processing and they will respond to you within 2 working days.
Incase, you are unhappy with the resolution offered, we request you to bring it to our notice with the complaint docket number raised at the call centre/Stores/Mail room. We'll do our best to help you.
Happy to help,
Royston Antony
Nodal Officer
Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer: +91-[protected]
Fax number: +91-[protected]
E-mail: Royston.[protected]@vodafone.com
Website: www.vodafone.in

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Monday, 4 May, 2009 10:56:58 AM
Subject: Re: regarding bonus card confusion... @ customer care vodafone... [REF:[protected]]


Dear Mr.Siva Shankar,
Thank you for your email dated 25/04/09 regarding your query for the mobile number 98436*****.
We have noted your contents in the below mail regarding network issue and forwarded the same to respective verticals for resolution.

We will get back to you shortly regarding the same.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number: +91-[protected]
E-mail vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

MY REPLY MAIL...

From: [protected]@yahoo.co.in
Sent: 04-May-2009 19:41:37
To: vodafonecare.[protected]@vodafone.com; royston.[protected]@vodafone.com
Subject: Re: regarding bonus card confusion... @ customer care vodafone...

Sir,
I was expecting a reply for my mail dated 02.05.2009 or any action from your side...
But was shocked to see a mail acknowledging my mail dated 25/04/2009 (after 10 days).
No action has been taken at your end for the past 10 days except cancelling access to customer care from my mobile ( compliant number[protected].
Also call rates have increased... and you people are debiting charges immediately after every call... but you have not made any effort to solve the problem...
So, can i am in a situation now to ask for refund of all the excess debit of call rates and ( actual call rate to be debited rs.0.50/min for mobile and rs.0.20/min for v2v calls).
Will the company refund all the call rates debited in excess to my account from the date of my compliant...?
You people seem to have taken no effort till now... and no one has talked to me either...
Pls expedite and refund all the excess charges for all the calls till now and activate the bonus card immediately...
All advertisements in TV is a waste if the customer care and the company is so lazy for solving the queries of the customers... Pls stop false advertising...
If you are really gud enough solve the customer queries to their satisfaction.
regards,
Siva Shankar K
98436*****


THEIR REPLY


From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 6 May, 2009 12:07:40 PM
Subject: Re: regarding bonus card confusion... @ customer care vodafone... [REF:[protected]]


Dear Mr. Siva Shankar,

Thank you for your email dated 04/05/09 regarding your query for the mobile number 98436*****.

We regret for the inconvenience caused to you.

We would like to inform that the mobile number 98436***** was recharged with big bonus 170 on 31/01/09 were you can avail the benefit of local calls to Vodafone numbers at 0.30 paise, other numbers at 0.50 and Std calls at Rs.1.50 per min with the valid till of 90 days from the date of recharge (till 30/04/09).

Please note that the bonus 85 recharge is applicable only after the expiry of bonus170 and the credit of Rs.77.06 against the same has been posted in your account on15/04/09. Hence, we are unable to give credit for call charges.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Vodafone Care

Contact numbers

Vodafone Care: 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number: +91-[protected]

E-mail vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

MY REPLY... FOR WHICH THEY NEVER COUKD HELP ME...

Sir,
Thank you for your reply...
The reply is not satisfactory for the following reasons...
1. But why did you debit call rate @ 1 rs per minute on 15.04.2009 and also you have informed me at your customer care on 15.04.2009 that, as i have changed my plan completely, the bonus card will be cancelled...
2. Only as per your instructions from the customer care, I have opted for another bonus card which i recharged on 15.04.2009 (rs.85/- bonus)
3. When i am sending SMS (BVAL) to 111, till now i am getting reply that " The bonus validity for your card is valid until 14-may-2009" and
also asks me to recharge again after 14-may-2009 only.
4. I have been credited sms for 9 days from 15.04.2009 to 23.04.2009. Will free sms be credited if the bonus card has not been activated... ? Hope you people will also think logically...!!! So, it is for sure that bonus card has been activated...
5. Free sms was cancelled from 24.04.2009, for which i have posted a compliant number[protected].
6.Call Call rates were not changed to rs. 0.20/min and i have also made a compliant for it (compliant number[protected].
Accordingly, due to some efforts for your good office, call rate was reduced to rs.0.20/min to v2v calls for a few days after my compliant)
7.As you have said that my account was credited rs.77.06 on 15.04.2009, i didnt notice any change in the balance on 15.04.2009.
If the amount credited is true, I only want you to send me a statement of all the call details with call costs from 10.04.2009 to till date thru email as a proof of your reply.
8. I am sure that i am aware of the balance in my prepaid phone as and when i make calls... and also i have a regular watch over the balance in my account.
9. Above all, you have stopped access to customer care 111 from my mobile numbers 98436 ***** and 98431 *****. Please clear the same at the earliest...( I think this the the way vodafone is "happy to help" its customers ) ( compliant number[protected]
10. I cant accept your reply without a statement from 10.04.2009 till date... so please send the mail as i have requested in point number 7.
Hope you will be truly "happy to help" by sending the statement... I also called Mr. Royston Antony[protected] on 07.05.2009 (5.18 pm).
regards,
Siva Shankar K
98436 *****

[protected] your address plese contoct to my email plese send to me

worst customer care and the retailer

worst customer care and the retailer