[Resolved]  Vodafone — Inflated bills, Poor service, Bad behavior and Pathetic response

Vodafone — world's bad service

vodafone is worst service i ever had used .they used to deduct balance from customers by providing unwanted service to thr customers it is the only cause with which vodafone erans .but we have to suffer .

Hi Mishra,

We believe that you have been contacted by our Customer care team and hope that your concern regarding postpaid to prepaid conversion has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Seema,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/kNJN7 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi,

I am Nithin ([protected]) to reimbursement my cash which you deducted from my mobile without my knowledge, I spoke to customer care executive yesterday I am waiting for you reply


Thanks in advance

Hi,

I am Nithin ([protected]) to reimbursement my cash which you deducted from my mobile without my knowledge, I spoke to customer care executive yesterday I am waiting for you reply


Thanks in advance

My Add Chenged :- Trimurti App, Plot no 38, flat no 203 Sectort 5, Sanpada

Please Give Me Add

Hi,
Thanks for converting (cell no [protected]) post to pre, but account satlement for the same is still awaited.

Regards,

Matsyendra Nath Mishra
Jaipur
[protected]

Vodafone — BILL and Customer service

In the bill they have included International roaming charges of 119 which is not necessary for me and which I have not requested to activate.

When we call either 111 or 198 it is prompting for mobile number, when we enter it is saying as invalid number though we enter correct number.So since it is a paid service (111) they are unnecessarily increasing the length of the call duration to charge the customers.

Vodafone service — Pathetic Service

I had requested for billing address change for my Vodafone Post Paid connection( [protected] ) from my home address to my office address so that i would be reimbursed for my MBILL. I had submitted all the documents along with my Company NOC letter in the month of February and till date my address is not changed .
I am following up on this from last 3 months and believe me the rite word for the service is "SUCKS". After Visiting Vodafone stores and writing email to them now they want me to submit the documents again as they have lost it.They want me to take the pain of doing going to the store again which is again 15-20 km from my house and submit the documents again . I told them that my company will not reimburse me for more than last 3 months so at least they can compensate me for my the amount which i have paid for Jan and Feb which is 3500 or at least some discount but i was treated badly by a Store Manager Amit dhange ( Kothrud Store ) I also contacted the Service manager Johar Kamkhayani but there was no resolution to it . I had requested them to Deactivate all 4 connection of Vodafone which has never happened .

Vodafone — Poor service

Greetings,

I have recently moved out of Delhi.
I have a Vodafone number with an internet connection.The rental costs me about 800 per month.

For the past 2 weeks I have been trying to get my number converted to prepaid, however have not been able to do so.

From one vodafone store, I was sent all a corporate office. Once I reached there, I was told that they can`t
process it from that particular office.

Finally I was told to visit a Delhi store to get it done!

There is no proper communication despite constant reminders via mails etc.

I have been spending unnecessarily on this.

Please look into this and let me know if something can be done about it.

Thanks in advance!
Warm Regards

Mayank

Vodafone — Bad service

my name is Andrews fernandez my cell number is [protected]
i had recived call from your concern person,that i can change my card to billing but even thou thay had taken from the money and documents thats not happend yet
i dont blame but i had tried to conact concern person from last one monthe every things in waill,what knid off service your giving me??????????
andromeda markting pvt.ltd recipet no 32162
CONCERNPERSON .MRS Genet
[protected],[protected],[protected],[protected]
let me know more how many numbers i need to try this your service
rgds
andy

Vodafone — SERVICE IS POOR

ACCORDING TO NEW LAWS BY INDIAN SUPREME COURT, WE ALL HAVE TO RE SUBMIT OUR DOCUMENT AGAIN,VODAFONE PROVIDE US WITH THAT DETAIL AND CANCEL OUR INCOMING CALLER ID SERVICE.
BEING A GOOD CITIZEN I SUBMITTED MY DOCUMENTS BEFORE ANY OTHER FURTHER NOTIFICATION, BUT AS SOON AS I SUBMIT MY DOCUMENTS I AGAIN GET A MESSAGE STATING NOW I'M BARRED FOR ANY OUTGOING CALL, NOW WHEN MY CALLER ID IS ON, AND I SUBMITTED ALL MY DOCUMENTS, BUT IM BARRED FROM ANY OUTGOING CALLS.
I CALL THOSE VODAFONE PEOPLE, THEY TOLD ME YES THEY HAVE RECIEVED ALL THE DOCUMENTS,AND THEY WILL COMMENCE MY OUTGOING CALL FACILITY WITHIN 2 HOURS, AND THIS IM HEARING FROM LAST 3 DAYS.
VODAFONE SUCKS!!

Vodafone — Bills & Customer Service

I am being charged high on bill and I am being barred from calling the contact centre or the nodal officer

Lets hope this issue get fixed

Vodafone — poorest services

i took a vodafone post-paid corporate connection.i had been trying to activate GPRS and it wont get iinstalled. the customer service people will not connect to a GPRS team for help. neither the executive who came to my office helps. infact my organization is quite unhappy with their services. so i am going to submit the connection finally.
vodafone sucks and the "happy to help" thing is a big big lie.
dont go for a vodafone connection ever

Vodafone — Bill paid, but not getting updated

My mobile number's - [protected] bill for the month of Oct was Rs647/-. The last date to pay the bill was 21st of Nov. I paid the bill on 21st of Nov using online bank services, the amount paid was Rs 650/-. But VODAFONE is not updating the bill. I have been calling custome care, the very first time I called there the agent took my call took the transaction id and updated it incorrectly as a result the payment updation was not done and I received a number of calls from their end stating that they are not able to find the transaction id and hence need to either email the bank statement to vodafonecare.[protected]@vodafone.com or submit it to Vodafone store. It was 4th December when I received back to back 5 phone calls and they all forced me to go to Vodafone store on that day only and when I went there the store was closed. I got to know that it was vodafone's birthday and the closure of vodafone store was preplanned but still wrong information was provided to me by 5 different agents. After that I made a call to customer care and they suggested me to email the documents to vodafonecare.[protected]@vodafone.com hence I forwarded the bank statement along with the detailed transaction to them on 7th December but so far the bill is not getting updated and I am not getting any answer from their end. I have been calling customer care but they are not giving any answer moreover when I am asking to transfer my call to supervisor they are putting me on hold for 15 minutes and after that disconnecting my call. This has happened with me 10m times. I am not able to understand why my bill is not getting updated. I have done whatever I was supposed to do. They are not even telling what else is pending from my side, what is the exact reason. I feeling helpless at the moment. Agents along with the Supervisors are disconnecting their customer's call. This needs to be escalated. ITS A BIG TIME QUESTION MARK ON VODAFONE'S SERVICES. CAN YOU PLEASE HELP ME.

Vodafone — ridiculous and very poor customer support

I am vodafone customer and using 2 connections of them. For one connection i had vodafone backup service i requested by giving SMS to cancel the service as said by customer support and received confirmation. But the service haven't canceled it was still reflecting on bill. So i emailed them to cancel the phone backup.

But they have barred by outgoing connection and while i checked with customer care first, i got a reply that by mistake they canceled. Then that guy was giving all ridiculous irrelevant answers.

Totally its a very worst support and all great blenders made by vodafone.

Vodafone — wrong information on the site and bad behaviour with the customer

hello sir
my vodafone number is [protected]. actually when i was surfing your site i saw that if i'm recharging my number by 24 Rs i'm getting 3500 msgs for 7 days with max limit of 500 msgs per day. so on its trustworthiness i got up my number recharged by 24 Rs on 3rd jan 2011 evening. but still i didn't get those msgs so i called up the customer care on 4th.
they told me that for 24Rs recharge you will get the benefit of 10p/msg which is of no use to me.
this is making quite clear that vodafone company is putting wrong and attractive information on its website to bluff customers and to take money from them in an illegal way. this was the first irresponsibility done by them.

after that i called them up to make them what is their on website they simply denied that its not so. so for this i've to mail them with the snapshot of their website from where i read it. so i got a reply that i will be contacted in 2 days but i was not. Infact i called them up to know the status of my complaint. this was their second blunder.
when i called them up on 6th to know about my complaint a guy picked up the phone. he said hold on till i gather the information about your complaint. you will not believe but i was kept on hold continuously for 1 hour. this was the third bad thing done to me by them within few days.

then i again called up to know what was that. i told them what they did to me so he promised that within 24 hours their senior authority will call me and will give me a solution for this. and till date i have not got any of their call. this was the forth one.
even now when i'm trying to call them they had put my number on reject list so that i may no longer contact them and this issue may not get bigger.

i don't how such irresponsiblities can be done by such a big company. a lot of my time and money is wasted on all this and i want a good and strict decision plus a handsome compensation for all this.
i am sending you the proof also.

Vodafone — service not provided

my mobile number is [protected] and i had already complaint against vodafone,
maine 2 jan ko rs.95 ka recharge karwaya tha , jiski service mujhe abhi tak nahi milli ,and now i am going to consumer court, mai daily call kar raha hoon vodafone ke customer care me, customer care wale kehte hai kal ho jayega kal ho jayega , mai 2 jan ye sun raha hoon.

name:Danish

network service — didn't receive any reply

Dear Sir/Madam,

I'm Maria Mathalane. From #18/34, 2nd street, Abirami Avenue, Kaviarasu Kannadasan nagar, chennai-600 118, service Req.No.MAS/08/1117, Reg.No.SJN-F120/2010-11.

We have recieved a lease agreement copy for the tower. According to the information we have sent DD on 14/08/2010 amount Rs.4500/- and 30/11/2010 amount Rs. 6400/-.

Till date we dint get any reply about the enquiry. We try to conduct the mobile number which have been mention in the copy was switch off always. So, we like to know more details about the SKY NETWORK and the procedure about the company.

with regard
Maria