[Resolved]  Vodafone — Inflated bills, Poor service, Bad behavior and Pathetic response

Vodafone — Very Bad Service

Dear Sir,

I've visited El mainel branch to change my line to from charging card to bronze line service, but I asked the representative to send me my bill on the email, and I asked him to make sure that the bill won't be sent to my home address, but I found the bill sent to my home address so I went again to the maniel branch & asked them not to sent me the bill again , also I used to call the customer service to make sure that I won't got the bill again to my home address & it'll be only sent tio my email, and oth of them told me there is no problem, but again the next month I got it on my home address, so I used to call the customer sevice again for the third month for this issue but every one called me he used to tell me that it was so simple to do this, and finally after about 3 or 4 months from calling your customer service & going to El mainel branch I got my bill on my email, I wanna know is it so difficult to do your work well, it is just an order on the computer,

Then again today 21/8/2011 I went to the very proffessional guy called Moataz Fathy Mahrous in El Maniel branch cashier ID 301518, Location 433 asking him to change my bronze line to charging card service and he convinced me to changed to buissness control, and first I've to bay my bill which is EGP 210.00, and after I returned back to home I got a sms saying that my bill only EGP 158.00, so I called customer service, first the one whom answered me didn't know why I payed EGP 60.00 more than my bill saying that this information wil be shown on her system after 24 hours & this is not true, so I tried to help her by telling her is there any fees for change my service from bronze to card service, they she hold me on the phone for somehow then retured back saying that there is a fees EGP 25.00, SO SHE KNOW NOTHING AND SHE WAS TRYING TO SAY ANYTHING TO END THE CALL AS MOST OF THE CUSTMER SERVICE REPRESENTETIVE DID, then I called again to ask about your complaint department but I got surprised that the one who answered me saying that you have no complaint department and if I have problem I've to go direct to El maniel branch, I still have a problem which is paying EGP 60.00 more than my real bill and if there is EGP 25.00 fees, why he made my pay the EGP 35.00 over, and why he didn't inform me that there is a fees from changing my line, taking in your consideration that the invoice i've written in it Bill payment EGP 210.00 & there is nothing else mentioned about any other fees
Also I WANNA KNOW HOW A HUGE COMPANY LIKE VODAFONE DON'T HAVE A COMPLAINT DEPARTMENT
I'M SO SORRY TO TELL YOU THAT I'LL CLOSE MY LINE, AND SIGN UP WITH ANOTHER COMPETITOR BECAUSE YOU HAVE VERY BAD SERVICE, AND CUSTOMER SERVICE KNOW NOTHING ABOUT THEIR WORK

My phone number is [protected]

Vodafone — no answer or reply

vodafone has become such a usless company no answer the cal in customer care for what it has been made and there is a lot of network problem is there

Vodafone — didn't give the response

Dear sir
i ([protected]) got message from Vodafone, that is VA-DOUBLE, you have won Double Talk time50=100! Rchg with RC50 by 26th Sept& get Rs 100 TALKTIME. Additional TT vaild for 15days to be credited in 24hrs. hurry Up!Call 124(toll free) for details.

But i didn't get any blnce till right now.
i called custmer care more than 10times, but there didn't rectify the problem,

Vodafone — to start internet service without my request

My mobile No is [protected] . It is a latest mobile. M/s Vodafone started my internet services on their own. I had not activated the service. When I visited their helpline call centre, they advised me to send sms on certain numbers. When I have not sent any sms for activating my internet service, why should I send sms to stop internet service. Can't they stop the internet service on their own on my oral request?

Moreover, for internet service, they allowed me rs 20 debit balance. I had not asked/requested for debit balance. Because of this I was not able to send sms to stop internet service. I have to recharge my balance, and then and then I can send sms.. Why this mental harrassment to the customers?

Kindly ask the company to stop this mental harrassment and refund the charges which they have deducted for internet services..

dinesh dave
b 15 swastic row house
surat

BEHAVIOUR AND SERVICES — field guys complaint

Hello,
my name is vipin dadhich and presently i am working in vodafone rajasthan and purchase new house before one year my issue is that i have already paid my electricity bill completely but field guy call me and told i am cutting your connection i told him when i deposited the bill before 15 days and receipt is available and this time i am in office and thay told me ok provide original receipt and i told i will provide you receipt detail tomorrow morning and guys told me ok then why they use aggressive language my neighbour wanshika departmental store and thay also told bill deposited he is living standard is singal they will provide receipt then why your guys use this type of languages plz coordinate me and correction your services that's type of languages not tolerable for every one ..
thanks & regards
vipin dadhich
address:- shiv kumar dadhich
685-ganesh nagar niwaru road jhotwara
cell number :-[protected]
email :-dst.[protected]@vodafone.com

Vodafone — Pathetic Service provided by Vodafone

When my tariff plan came for review, Vodafone moved me to 1 year advance rental plan. I requested Vodafone to move me to 3 years advance rental plan. However, no one has bothered to look into the issue. When i call customer care at 111, they ask me to go to nearest Vodafone store. When I visit their store, the staff is very rude and uncooperative. Their response is simple WE CAN"T HELP.

Even I have not got any response from their email id (vodafonecare.[protected]@vodafone.com), even though they are supposed to get back in 48 hours.

The following mail trail sums up the issue I am facing:

Hi,

I called your customer care on Monday March 5, 2012. The executive assured me that he has put a note that will escalate this to his seniors. He also assured that some one will get back to me within 24 hours.

As expected, on one called me.

I again called back on Wednesday March 7, 2012 and was surprised to know that there was no record of my Monday's conversation. The executive again put a note regarding this and told me that someone will call me within 48 hours.

It's surprising that your executives are behaving in such unprofessional manner and giving false commitments to the customers.

___________________
Thks & brgds
P Manchanda


From: P Manchanda <[protected]@yahoo.com>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Wednesday, 7 March 2012, 9:30
Subject: Re: Tariff Plan issue for mobile number 98XXXXXXXX

Hi,

Please suggest any update on this.

___________________
Thks & brgds
P Manchanda


From: P Manchanda <[protected]@yahoo.com>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Sunday, 4 March 2012, 14:51
Subject: Tariff Plan issue for mobile number 98XXXXXXXX

Respected Sir,

This is regarding the tariff plan issue of my number 98XXXXXXXX that has been lingering on for past few days.
In the Feb Bill, I was moved to one year advance rental plan and the amount was charged accordingly. However, that was done without my confirmation or talking to me.

On March 01, 2012, I contacted the customer care and requested to move me to 3 Year Rental Plan. The customer care executive was very uncooperative and disconnected the call midway. I again called customer service and this time, after much pleading, I was made to speak to Mr Sandeep Roy. The reference number for the same was [protected]. He assured me that he will look into the matter and it will take 48 hours to revert back.

Not hearing from Vodafone till March 03, 2012, I again contacted customer care and was told that the request was under process and I will be contacted by Vodafone.

Finally, I got a call from Vodfaone on March 04, 2012 from [protected] number. The caller told me that my request has been processed and I will be moved to 3 year advance rental plan. He also told me that the tariff in current bill would be adjusted in the subsequent bill. I was asked to visit the Vodafone store for further processing of this request, since the caller was not in position to process the same.

As advised, I visited the NIT (Nehru Ground) Vodafone Store. My token number was 252 (01:26:42 PM). However, the staff at the Vodafone store (Mr Rahul and Mr Karan) were rude and uncooperative. They point blank told me that they can't help me and even accept my request.

It’s interesting that Vodafone’s logo is HAPPY TO HELP, that every employee wears!!!!

It was a very frustrating experience that Vodafone Store staff and Customer care staff is behaving like a bureaucratic company and not paying heed to customer's request/problems.One executive on phone says to visit the store while store staff says nothing can be done.

After being a customer of Vodafone (essar and hutch) for more than 10 years, it seems that the time has come to move on to other provider. So, I have decided to discontinue this number from Vodafone. For that please do the following:
# Issue me Pack code for mobile number portability ASAP
# Since, I have switched off the number (98XXXXXXXX) from today (March 04, 2012), please provide me the final amount that needs to be paid till date. This amount should not include the 1 year advance rental since I am discontinuing this number.

___________________
Thks & brgds
P Manchanda

Vodafone — Network problem after using internet through mobile

Dear Viodafone team,

It has been observed that My mobile number [protected] some times doesn't get the network (Limited service available) in my office and home, though my friend sit besides me with Vodafone conection is getting the full network, also I have observed that whenever I use the mobile internet, the network get lost. So I request you to look into this matter and resolve it ASAP.

Thanks for letting this me know. Have got only reply but not the solution. Haven't received any answer that why my request for re-activation of GPRS plan of Rs 98/ was not honoured as per the email sent on July 17, 2013. Bill is still not corrected. Would I supposed to pay inflated bill / higher charges just because my request was not processed in time at all and just because of the Vodafone representatives negligence. Have sent numerous emails post Aug 13, 2013 and haven't received any reply nor any solution.

I am also a new victim of Vodafone for fraud in billing.
Customer care agent told that they have deactivated my data plan for 2GB Rs98 and activated Rs100 3G plan.
But at billing cycle i got charged for Rs98 although i have deactivated it before the billing cycle.
Network was poor if you use 3G you will unable to get network and this is a BIG issue which Vodafone was unable t fix for a lot of customers.
Switching to Airtel hope for the best in future.
Vodafone 4years relationship finally break up with Vodafone.
Loads of complains are already raised by me for getting new SIM card but never delivered to because address was not found what amazed me hoe their bill got delivered to me.???
SR's


ervice Request No Service Request Date Details Current Status Closed / Expected Closure Date (In case of Open SR)
[protected] 13-Sep-2013 12:41:28 PM Request For Sim Replacement - Lost/Faulty/Blocked Closed 14-Sep-2013 06:40:49 PM
[protected] 10-Sep-2013 11:01:50 AM Request related to Retention Closed 15-Sep-2013 11:10:38 AM
[protected] 07-Sep-2013 04:11:31 PM Request For Sim Replacement - Lost/Faulty/Blocked Closed 08-Sep-2013 08:59:14 PM
[protected] 06-Sep-2013 10:58:46 AM Complaint about VAS - Service Dispute Closed 08-Sep-2013 04:53:13 PM
[protected] 03-Sep-2013 11:28:06 AM Request For Roaming Activation Closed 05-Sep-2013 10:07:22 PM
[protected] 03-Sep-2013 11:27:15 AM Request For Sim Replacement - Lost/Faulty/Blocked Closed 04-Sep-2013 08:05:47 PM
[protected] 29-Aug-2013 06:35:35 PM Request For Sim Replacement - Lost/Faulty/Blocked Closed 30-Aug-2013 05:25:48 PM
[protected] 23-Aug-2013 12:12:08 PM Request For Sim Replacement - Lost/Faulty/Blocked Closed 24-Aug-2013 06:30:25 PM

What i want to know is MNP is the only option.
Could anyone take any action because vodafone won't give you any email address or contact to escalate.

3g problem

3g problem

bill daitels

dear sir please send me my bill details for my mail id my mail id is [protected]@yahoo.com

send call details of this number +917076495169

Please send the incoming and outgoing call details of this phone number [protected]

Portability to Vodafone

Hi I am Rajat.I have raised the request for converting my number from Airtel to Vodafone.It is almost 15 days it has not been converted. My number which is to be converted is [protected]

My best friend

find a number details & address +91-[protected] I want a details and address of the above vodafone number. please mail me fast. thank you.

Slow internet

Internet on vodafone has been slow on 2g network since last 2 month.please solve this problem.thank you.

outgoing calls stopped

kindly start outgoing calls facility soon

damage the top up voucher pin code

i am Suresh S Nikam, i am parches the vodafon top voucher, then it will be damage please give me damage the top up voucher pin code. my serial no is[protected] my cell no [protected]

Cancellation of my Postpaid connection No.9901133938

Sir, I request you please cancel my post paid service mobile No. [protected]. I spoke with your Executive Miss Manjula on dt.[protected] at 10.25 AM also return my deposite amount Rs.500=00 soon

Wrong deduction in my prepaid account

There was a deduction in my account for MYDALA on 2nd of October. I have subscribed for nothing like that.

contact information

sir I need an information about this number [protected].plz sir kindly give the information as quickly as possible.