[Resolved] Vodafone Karnataka — worst customer care | |
i called to customer care on 13th march for deactivating the std plan after 3 days till the plan was not deactivated again called up but the way customer care executive spoke to me is very bad ...very rudely they used to speak the executive names are jitendra deshpande, and avinash thuosif don't have common sense ...they never transfer the call to their bloody supervisors they used to tell supervisors are in meeting . " Wherever You Go Vodafone Will Never Improve Their Customer Care Center " Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 26 Comments | |
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hi this is dheeraj here from today evenig there is no out going calls from the number of [protected] which is portability from bsnl to vodafone . It was saying that "your call bring forwarded" so i called your customer care but there is no response from vodafone customer care . Simply it's saying pls press that one and pls press this one but not connecting my call to your executive . It's really bad from vodafone . I didn't expected from you .
Vodafone — Worst and very Rude Customer Service
This is the worst experience I had with the customer service executive.Instead of helping me vodafone was very rude and as if he was talking he was doing me favor.I requested to get one bill for 3 lines from the past three months and it never happened.When I ask the same thing he is saying me it cannot be done and was very very rude in the way he is replying.This email is to give a headsup to all the people in India who wants to go with vodafone.My mobile number is [protected] i am rite now using 2 g inernet pack & speed you
are providing is verymuch hopeless & 3 rd grade speed less than dailup
service, now i wonted to know what is the speed u have to provide asper
trai norms why u r not providimg asper normse & need the concrned
persons no/ email id, i am protesting for kind of vodafone service, they are cheating the consumers by not providing 2 g speed asper TRAI norms i checked
my handset which is fine, please do rectify my problem
are providing is verymuch hopeless & 3 rd grade speed less than dailup
service, now i wonted to know what is the speed u have to provide asper
trai norms why u r not providimg asper normse & need the concrned
persons no/ email id, i am protesting for kind of vodafone service, they are cheating the consumers by not providing 2 g speed asper TRAI norms i checked
my handset which is fine, please do rectify my problem
I'm Sudhakara Raju Nibhanupudi bearing the number [protected]. I would like to bring to your notice the torture I'm going through to close the connection which is not in use.
Though there is no usage, I keep receiving the bills repeatedly every month for minimum rental which is expected/normal. After a payment of Rs 1490 in September at vodafone store, Koramangala, my request to close the connection was turned down asking me to come after 25th of that month. Though I explained them that i'll not be available in Bangalore no help was done by the vodafone executives. After that as I was not in Bangalore and as I want to close down the connection, I couldn't and I did not pay the bill for 3 months.
Later in December 1st week when I was in Hyderabad I got a call from a guy (Mr.Sunil) who is from vodafone legal department (I was not told that he is from legal department on phone) stating that he is from some courier service and I was cheated that I got a courier but his hidden intention was to get my current residence address. As I'm not using this number, my address change hasn't been communicated. I was told that a legal notice was sent to me through mail which was not received by that time. However, I received the same (legal notice) a day or two after I made the payment to Mr.Sunil. Adding to it, Mr.Sunil promised me that he would close the connection if no usage is shown in the next bill. Now I received another bill on 28th December which doesn't have any usage and I keep getting calls from vodafone tele-callers to make the payment. Here I've few questions to whom-so-ever it may concern:
1. When I request to change my connection from pre-paid to post paid or vice versa, you do it on the same day. Why not closing the connections? Agreed that you've bill cycle protocol. Why do you trouble customers for your protocols? Why can't you ask the respective customer to fill a form/place the request and you can process the request when the bill cycle ends without customer's presence at that time? Can't you think of some flexible approach when customer needs it?
2. Why does a legal department executive has to lie to a customer? You need to remember that not every customer is same. Is this you call customer relationship?
3. Why does Mr.Sunil made me a false promise that he would close down the connection after making the payment?
I need answers to above in a day or two failing which would force me to take further action.
Also, please consider this as an online request to close my vodafone connection (bearing number; [protected]) with immediate effect.
Though there is no usage, I keep receiving the bills repeatedly every month for minimum rental which is expected/normal. After a payment of Rs 1490 in September at vodafone store, Koramangala, my request to close the connection was turned down asking me to come after 25th of that month. Though I explained them that i'll not be available in Bangalore no help was done by the vodafone executives. After that as I was not in Bangalore and as I want to close down the connection, I couldn't and I did not pay the bill for 3 months.
Later in December 1st week when I was in Hyderabad I got a call from a guy (Mr.Sunil) who is from vodafone legal department (I was not told that he is from legal department on phone) stating that he is from some courier service and I was cheated that I got a courier but his hidden intention was to get my current residence address. As I'm not using this number, my address change hasn't been communicated. I was told that a legal notice was sent to me through mail which was not received by that time. However, I received the same (legal notice) a day or two after I made the payment to Mr.Sunil. Adding to it, Mr.Sunil promised me that he would close the connection if no usage is shown in the next bill. Now I received another bill on 28th December which doesn't have any usage and I keep getting calls from vodafone tele-callers to make the payment. Here I've few questions to whom-so-ever it may concern:
1. When I request to change my connection from pre-paid to post paid or vice versa, you do it on the same day. Why not closing the connections? Agreed that you've bill cycle protocol. Why do you trouble customers for your protocols? Why can't you ask the respective customer to fill a form/place the request and you can process the request when the bill cycle ends without customer's presence at that time? Can't you think of some flexible approach when customer needs it?
2. Why does a legal department executive has to lie to a customer? You need to remember that not every customer is same. Is this you call customer relationship?
3. Why does Mr.Sunil made me a false promise that he would close down the connection after making the payment?
I need answers to above in a day or two failing which would force me to take further action.
Also, please consider this as an online request to close my vodafone connection (bearing number; [protected]) with immediate effect.
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i get lot of minus balance from vodafone. the internet you provided is worst...its not even fast... and i am not getting correct information about remaining m bps of gprs account...it leads to minus balance..
******the worst network in india and worst service******
if it continuous i will complaint to the consumer court as soon...
-Ajith [protected]