[Resolved]  Vodafone — Port Out

Address:

Maharashtra

I have been calling Vodafone from past 2 weeks for getting the number ported out to Aircel. The customer service tells me to contact the store, when I go to the store I'm asked to wait and the same story continues...Vodafone empaloyees gives people mental stress for which I think we need to practice meditation before calling vodafone customer service, its that bad...I had a corporate plan with Vodafone, since the access for Skype, Fring, handset as a modem was not given I got an Aircel pre-pay connection with which Skype, fring was accessible and I was happy too. Since Vodafone number is an old number I wanted to port out. I was told by Vodafone Customer service that I need to convert my corporate plan to an Individual plan, mails were sent to corporate email Id for conversion of the plan however no action was taken hence I went to Vodafone store in Goregaon (Hypercity) after so much of hassle the plan got converted, I called Vodafone to check if I'm clear to port out, they then told me that the contract obligation was set up and they had to remove it. I went to the Vodafone store in Mira Road, they said it will be taken off after 48 hrs for which they placed a request, I also spoke to manager: Prasana and Naseem from customer service in regards to the same however they were very awful. After 48 hrs when I called Vodafone customer service, Spoke to manager: Pankaj,he told me that contract obligation was taken off however since the bill was generated on 1st May I had to pay the bill for which the contract obligation was set up again, he told me to pay the bill and once the payment reflects the contract obligation will be taken off automatically and immediately. No calls or sms was given by Vodafone to inform me about the bill which is due on 19/05/2011. I paid the bill and called Vodafone again, then I had an agent telling me it will take another 48 hrs for the contract obligation to be taken off. Today I received a call from Retentions advisor: Zaheer, he said that I can port out only after my next bill date 01/06/2011. Different information given by different people, who shall I trust..Looks like Vodafone doesnt want me to port out...I dont trust vodafone as a whole coz people from Advisor level to manager level dont know their process, their ads says HAPPY TO HELP but they dont mean it...These guys from customer service and the store have harrassed me mentally and here I am to let your know about it so that something can be done about it...My issue is still UNRESOLVED....Kindly look into it.