[Resolved] Vodafone — Harassement
This is to inform that I had been using Vodafone number [protected] for past 8 years in Mumbai. Since I had been transfered to Delhi I wanted to deactivate my number so proceeded to Vodafone outlet. I visited the outlet on 23rd Oct 2010 for converting my number to prepaid since I did not want to use it. I was advised by one Rupesh that I could retain this number with no extra cost for one year and that I can retain the same number by paying an additional amount of Rs.500/-. I agreed to it and he said hence forth no bill will be generated provided I dont make any calls for which they would charge. Since then I stopped using my number. The confirmation number was given to me as[protected] &[protected] dtd.03.11.10. This request was not recorded into their system and they kept generating bill till date. I visited 6 times to the outlet everytime I received the bill towards plan charges which they are not supposed to do it. Every time I vivited the outlet I used to collect the reference number and all the time they landed up saying I am issue will be resolved in 48 hrs. Today 7 months have passed and still I receive the bills. Now they have started harrasing my family over phone by giving bad words. This is not expected by a multinational company like vodafone. The following are the request numbers given to me each and every time I visited the Outlet.
[protected] dtd.14.03.11 Representative Ms.Laxmi.
[protected] dtd.04.04.11 Sneha
I need your help in resolving this issue and sue them under the INdian penal court act for harrasing a female over phone.
My email id : [protected]@gmail.com
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Aug 13, 2020Complaint marked as Resolved