[Resolved] Vodafone — Misinformation / Bad Customer Service | |||
This is regarding my vodafone postpaid number [protected]. It is a CUG (closed user group) number. Ten months ago ( Nov'12 ) my plan was changed by vodafone without my consent and a random charge of Rs.711 was charged to me according to new plan. When asked from customer care about this charge, they replied that it is advanced rental for the coming year. My direct answer was that i want to close this number. The customer care person says to me that i cant close this number until i pay my bill that included 711 as well. Now why would i use postpaid instead of prepaid when i want to pay in advance. The executive also explains that for the next months there will be no additional charges and monthly charges on this plan and i will be charged for calling only. So i decided to continue with this as i had no option and i certainly did not want to pay 711 just to close that connection. Then next month i am charged with monthly rental. I explain my problem to customer care and the person says if i have been charged advanced rental this should not be done and it will be fixed in next bill. But it did not get fixed, so i talk to the person handling our CUG corporate users. He says that this would be fixed. I get a refund of Rs. 297 after this in my next bill. To my dis-relief i get charged with monthly rental again in my next bill. this keeps going on till 3 months and me fighting on customer care for resolution. Then i contact my group handler again and he replies me that refund will be made and he also tells me that my plan was never supposed to get changed without my consent. No its nine months since then and i again get charged with 711 as advance rental and obviously i cant stop the number until i pay the full bill including this amount. I have stopped paying my bill as i did not want to get into problems of asking them afterwards for my own money of refund. It should have been balanced with my existing bill. Now i only wish to close this number but i do not want to pay additional money to this company trying to use their fraudulent tactics of misinforming its users. I have been using airtel prepaid for past 6 years and never had such a headache, also had reliance postpaid for 3 yrs HERE IS THE SUPPORTING EMAIL: Sir, The plan has been migrated to the correct plan and the waiver will be posted by next bill cycle. Amount – Rs 560/- Sincerely, Somyajit Sengupta Account Service Manager – NC Vodafone Business Services, Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd. Email: somyajit.[protected]@vodafone.com Mobile: [protected] Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India. For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.) Email support for our corporate customers: corporatecare.[protected]@vodafone.com For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com From: vibhav bharti [mailto:[protected]@yahoo.co.in] Sent: 21 June 2013 11:26 To: Somyajit Sengupta (DEL) Subject: Re: ABES CUG GROUP ADVANCE RENTAL Any updates to my problem Mr. Somyajit Thank You Vibhav Bharti From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>; To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>; Subject: RE: ABES CUG GROUP ADVANCE RENTAL Sent: Thu, Jun 13, 2013 6:45:22 AM Sir, Please confirm for the bill payments also. Sincerely, Somyajit Sengupta Account Service Manager – NC Vodafone Business Services, Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd. Email: somyajit.[protected]@vodafone.com Mobile: [protected] Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India. For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.) Email support for our corporate customers: corporatecare.[protected]@vodafone.com For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in] Sent: 13 June 2013 12:14 To: Somyajit Sengupta (DEL) Subject: RE: ABES CUG GROUP ADVANCE RENTAL Mr. Soyajit, Let me know of your action towards my problem, so i can respond accordingly. Vibhav Bharti [protected] [protected] Sent from Yahoo! Mail for iPad From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>; To: vibhav bharti <[protected]@yahoo.co.in>; Subject: RE: ABES CUG GROUP ADVANCE RENTAL Sent: Mon, Jun 10, 2013 4:12:17 AM Sir, Some bill payments are pending. Request you to please clear and confirm. Sincerely, Somyajit Sengupta Account Service Manager – NC Vodafone Business Services, Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd. Email: somyajit.[protected]@vodafone.com Mobile: [protected] Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India. For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.) Email support for our corporate customers: corporatecare.[protected]@vodafone.com For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com From: vibhav bharti [mailto:[protected]@yahoo.co.in] Sent: 06 June 2013 11:31 To: Somyajit Sengupta (DEL) Subject: Re: ABES CUG GROUP ADVANCE RENTAL Name : Vibhav Bharti CUG : ABES Bill Pass : Vibh9580 Number : [protected] Attachment : Bill with advanced rental Monthly Rental of Rs. 99 is still being charged and customer care refuses to remove it or refund the already charged rentals. Thank You, Vibhav Bharti +91-[protected] [protected]@yahoo.co.in From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com> To: vibhav bharti <[protected]@yahoo.co.in> Sent: Thursday, 21 February 2013 11:42 PM Subject: RE: ABES CUG GROUP ADVANCE RENTAL Hi, Please confirm which amount is to be removed. Sincerely, Somyajit Sengupta Account Service Manager – NC Vodafone Business Services, Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd. Email: somyajit.[protected]@vodafone.com Mobile: [protected] Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India. For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.) Email support for our corporate customers: corporatecare.[protected]@vodafone.com For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com From: vibhav bharti [mailto:[protected]@yahoo.co.in] Sent: 21 February 2013 23:30 To: Somyajit Sengupta (DEL) Subject: ABES CUG GROUP ADVANCE RENTAL Hello, I am from ABES Engineering College and a member of its CLOSED USER GROUP from VODAFONE. A couple of months ago our plans were revised for advanced rental of Rs.736 for an year and a new plan and after confirmation from Customer Care and you folks we found that we wont have to pay any more monthly rental but still there a monthly rental of Rs. 99 in our bills ( bills attached ). As i talked to Mr. Sushil, He says we are entilted for a refund. Kindly let us know about the matter. -Vibhav Bharti Ph: [protected] <= Vodafone CUG ABES Ph: [protected] This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Mar 26, 2012 Vodafone India Customer Care's response Hello Kshitij, Thanks for writing to us with your concern. Please share your number with us at http://bit.ly/H2xg2V we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Aug 10, 2013 Vodafone India Customer Care's response Hello Vibhav, We appreciate your time on the call with our executive. We trust that the executive was able to assist you with the information related to migration process from postpaid to prepaid service. Regards, Vodafone Customer Care. | |||
 72 Comments | |||
Comments
falth sms that i have got 500000 pounds
Vodafone Postpaid — bad service
dear sir,just last week i converted my vodaphone preepaid conection [protected] to post paid, and i had taken a plan with rental 499/ in which i was told that i have 665 min free and 400 sms free, but yesterday my cell services has been barred, no incoming and out going.
i called on 111, on which first i heard that my unbilled amount is Rs2263 then they are saying my due is rs336, i treid to talk on[protected] one o[censored]r customer care no, first one lady picked up the phone and assured me that she will call back to me after having the detailes but she did not, and when i tried to call her again she disconnected my call several times at last after an hour of continous calling one person has picked up the phone and again assured me that he will get back to me.
kindly update me regardin the problem, i am getting unnecessary tension, pls rvert back soon or else i will proceed the matter forward.
Vodafone — Vodafone - Appalling Service
I have been using vodafone for many years. Call drops, network congestion, deactivation while roaming, lapses in value added services, etc are frequent. They call me a premium customer (according to their executives)!! If this is what they do with premium costomers, what would be the plight of others? There had been times, for days, my phone has not worked!!I suggest, they rename themselves to VOIDFONE and their Vice President is redesignated to President - Vices, which would be more befitting.
Vodafone — Vodafone Billing is Bad
Vodafone’s customer service starts calling one week after you paid off your last bill and will harass you until you pay the next. This cycle goes on. I understand they need to follow up and what they are dong is pure harassment. If Vodafone spends half the money in genuinely improving their customer service, instead of hiring a dozen call centers to just do the mass calls, many customers would have been far happier.Post Paid — Customer Service
Dear Sir/Madam:Warm greetings to you
I was at the vodafone shop at Church Street, Bangalore with a friend of my to pay her postpaid bills. The guy who took the bill did not even greet us well and he forced on himself a smile when i smiled. The same was when i was leaving the shop. Not that I wanted him to, but guess thats a general courtesy when some customer comes to your shop.
The Chinese said " If you dont know how to smile, dont open a shop". Maybe your guys would need a nice dose of soft skills training before they are given the charge of customer relationship building.
Warm regards,
Dewaker Basnet
i have problem in receiving my mails.
plz coll me [protected]
I am submited document my mother name Mrs Raj Rani Q.NO. 39 JaniPur Housing Colony, Jammu. But not recived me sim.
I have great complains about Vodafone Service, you people are DAMN arrogant and your SERVICE STINKS to say the LEAST. I have been a Vodafone user for the last 10 years, but I am thinking of changing my Phone Service!!!
would like to make a complaint, as i dont know whats happened or why but for some reason my phone connection's not right, as my text's seem to be connectin not just direct to one person.
i joined face book on virgin not that im happy with thier service anyway
but i joined the african cause and after that my computer was hacked into i had photos n alsorts taken out of my computer.!!
i did report it as i noticed loiuse edmondton nee naghten and kayliegh mitchel or miller had stole off me before from my phone as they took photos and numbers out of it and made copy's!!!
i also knew they was gettin people to support them of mental hospitals n alsorts to bring the philidimide drug back, which i reported to the college.also my phjone connection has not been right since would be great ful if you could sort it out properly for me, as i have been with you for years and i expect some respect and privacy.!!! thankyou yours sincerley miss l perkins
i joined face book on virgin not that im happy with thier service anyway
but i joined the african cause and after that my computer was hacked into i had photos n alsorts taken out of my computer.!!
i did report it as i noticed loiuse edmondton nee naghten and kayliegh mitchel or miller had stole off me before from my phone as they took photos and numbers out of it and made copy's!!!
i also knew they was gettin people to support them of mental hospitals n alsorts to bring the philidimide drug back, which i reported to the college.also my phjone connection has not been right since would be great ful if you could sort it out properly for me, as i have been with you for years and i expect some respect and privacy.!!! thankyou yours sincerley miss l perkins
Vodafone — Bad customer service.
Dear concerned,I am Vodafone customer from last 4 years.
I had a complaint towards the free talk time which was offered by Vodafone recharge offer.
I have called more than 5 times to customer care for the same concern without resolving the concern they blocked my outgoing call to customer care.
Please ask them to clarify how they will block the outgoing call(Customer care) without resolving my query. Will they pay amount which I made a call from land line to customer care for the same issue.
Waiting for your response.
Regards,
Kiran Ganapathy
Vodafone — vodafone bad service
dear sirBy putting the add on the new paper that vadafone compnay provide 3 rd telecom company is pretty hard to belive,
This is really pathetic on the part of vodafone to not attend a customers grievence.
I would like to update you on the issue from the last time.
This is really pathetic on the part of vodafone to not attend a customers grievence.
I would like to update you on the issue from the last time.
PRAVEEN NUMBER [protected] I need action on him he told me that he will settle the payment on 16 oct that all person r going for diwali holiday he gave the time on 16 of oct today when i spoke to him he denie all the thing and telling lie that havnt provide the words and started speaking loudy and rude on the phone he is from collection department andheri ( lokandwala )
he is not picking the phone
naveen sir i need action or ask person on your behalf to contact me [protected].
i need this must solve i m looseing my temper fro last 5 month
harish salian
Sir
I am md ahsan my cell no is [protected]
coustemer care not use one weak
plz active cucremer care service in my cell
second metter my balence is debit 45rupes but not creadit my balence
plz my problems solve
ok tkanku
I am md ahsan my cell no is [protected]
coustemer care not use one weak
plz active cucremer care service in my cell
second metter my balence is debit 45rupes but not creadit my balence
plz my problems solve
ok tkanku
Sir/Madam,
The first post-paid bill of my vodafone No [protected] was not posted to me till date. Although I had paid the same but the bill details and other charges were remain concealed to me.
My complaint in this regard that it should not be repeat in future. Since, I am a senior citizen, therefore, it is cumbersome for me to get the detail from your regional office at dehradun.
With regards,
U.S. Dahiya
The first post-paid bill of my vodafone No [protected] was not posted to me till date. Although I had paid the same but the bill details and other charges were remain concealed to me.
My complaint in this regard that it should not be repeat in future. Since, I am a senior citizen, therefore, it is cumbersome for me to get the detail from your regional office at dehradun.
With regards,
U.S. Dahiya
Vodafone — bad customer care service
Continuously I used to get call and msg frm them regarding their scheme,I went for the scheme of 1 ps/sec by paying 64 Rs. then i had a balance of 28 RS . but after some time I found my balance is -52 Rs. I called them to talk abt this.
They asured me that they will give my money back after my 5th call.
but still they havnt done that. Its almost 10 days now. They have blocked me number as well.
vodafone service not good — customer service not good
i am sikkandhar,i am a user of vodafon.
vodafone did not work properly in customer care service and it's offers.
i am trying to speak customer care executive from a one month from my mobile but does not connect to customer care executive.How can i get in touch with this bad service.
we are requiring some offers to satisfy the home network customer only not for all even though FAMILY AND FRIENDS numbers Only Free Calling By Collecting Specific Amount BONUS card (OR) Rent.
Please Get Action On These Matters As Soon As To Your Level.
Thanks / Regards,
B. Sikkandhar Basha,
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Plz Send my Mobile Bill ([protected]) on above metioned Email Adress.
Thanks