[Resolved]  Vodafone — Misinformation / Bad Customer Service

Address:Delhi

This is regarding my vodafone postpaid number [protected]. It is a CUG (closed user group) number.

Ten months ago ( Nov'12 ) my plan was changed by vodafone without my consent and a random charge of Rs.711 was charged to me according to new plan. When asked from customer care about this charge, they replied that it is advanced rental for the coming year. My direct answer was that i want to close this number. The customer care person says to me that i cant close this number until i pay my bill that included 711 as well.

Now why would i use postpaid instead of prepaid when i want to pay in advance. The executive also explains that for the next months there will be no additional charges and monthly charges on this plan and i will be charged for calling only. So i decided to continue with this as i had no option and i certainly did not want to pay 711 just to close that connection.

Then next month i am charged with monthly rental. I explain my problem to customer care and the person says if i have been charged advanced rental this should not be done and it will be fixed in next bill. But it did not get fixed, so i talk to the person handling our CUG corporate users. He says that this would be fixed. I get a refund of Rs. 297 after this in my next bill.

To my dis-relief i get charged with monthly rental again in my next bill. this keeps going on till 3 months and me fighting on customer care for resolution. Then i contact my group handler again and he replies me that refund will be made and he also tells me that my plan was never supposed to get changed without my consent.

No its nine months since then and i again get charged with 711 as advance rental and obviously i cant stop the number until i pay the full bill including this amount.

I have stopped paying my bill as i did not want to get into problems of asking them afterwards for my own money of refund. It should have been balanced with my existing bill.

Now i only wish to close this number but i do not want to pay additional money to this company trying to use their fraudulent tactics of misinforming its users.

I have been using airtel prepaid for past 6 years and never had such a headache, also had reliance postpaid for 3 yrs




HERE IS THE SUPPORTING EMAIL:



Sir,



The plan has been migrated to the correct plan and the waiver will be posted by next bill cycle.



Amount – Rs 560/-







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.

For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 June 2013 11:26
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Any updates to my problem Mr. Somyajit

Thank You
Vibhav Bharti



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Thu, Jun 13, 2013 6:45:22 AM



Sir,



Please confirm for the bill payments also.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: 13 June 2013 12:14
To: Somyajit Sengupta (DEL)
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Mr. Soyajit,

Let me know of your action towards my problem, so i can respond accordingly.

Vibhav Bharti
[protected]
[protected]


Sent from Yahoo! Mail for iPad



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: vibhav bharti <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Mon, Jun 10, 2013 4:12:17 AM



Sir,



Some bill payments are pending.



Request you to please clear and confirm.









Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 06 June 2013 11:31
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Name : Vibhav Bharti

CUG : ABES

Bill Pass : Vibh9580

Number : [protected]

Attachment : Bill with advanced rental



Monthly Rental of Rs. 99 is still being charged and customer care refuses to remove it or refund the already charged rentals.



Thank You,

Vibhav Bharti

+91-[protected]

[protected]@yahoo.co.in



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>
To: vibhav bharti <[protected]@yahoo.co.in>
Sent: Thursday, 21 February 2013 11:42 PM
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Hi,



Please confirm which amount is to be removed.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 February 2013 23:30
To: Somyajit Sengupta (DEL)
Subject: ABES CUG GROUP ADVANCE RENTAL



Hello,

I am from ABES Engineering College and a member of its CLOSED USER GROUP from VODAFONE. A couple of months ago our plans were revised for advanced rental of Rs.736 for an year and a new plan and after confirmation from Customer Care and you folks we found that we wont have to pay any more monthly rental but still there a monthly rental of Rs. 99 in our bills ( bills attached ). As i talked to Mr. Sushil, He says we are entilted for a refund. Kindly let us know about the matter.

-Vibhav Bharti
Ph: [protected] <= Vodafone CUG ABES
Ph: [protected]



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This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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Dec 3, 2016
Complaint marked as Resolved 
Verified Support
Mar 26, 2012
Vodafone India Customer Care's response
Hello Kshitij,

Thanks for writing to us with your concern. Please share your number with us at http://bit.ly/H2xg2V we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care
Verified Support
Aug 10, 2013
Vodafone India Customer Care's response
Hello Vibhav,

We appreciate your time on the call with our executive. We trust that the executive was able to assist you with the information related to migration process from postpaid to prepaid service.

Regards,
Vodafone Customer Care.
Complaint comments 

Comments

Vodafone — regarding bad customer service

respected sir,
i was using Vodafone post paid connection & activated internet pack of 1 GB.
when this pack was expired they did not inform me & I continuously used internet in my mobile.
this lead my bill to rupees 6000.
it was fault of their customer service why should I suffer.
I just now talked to cutomer care and they refuse to remove the new advance rental that was supposed to come on november and they also refuse to close my number until i pay the new payment including this advance for the next twelve months that i dont want to use it.

The talk person kishan singh is not at all more than hapy to help me nor file my complaint. Instead he suggests that i should continue this number no matter what. I ask him to transfer me to hos team leader and i am on hold since half hour

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know call list

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sir, on my mobile no. abusing me from his mobile no. [protected] what i will do please give me suggetion.....

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