[Resolved]  Vodafone / Mobile Connection — Service Request No - [protected] dated 26 Mar 10 for Mobile No

Address:

North Delhi, Delhi

Dear Ms Sushma / Team



This is regarding activating Vodafone Live Service on above mobile no. I would to bring to your kind notice that this service has been deactivated on my number on 25 Mar 10 after I Deactivated Vodafone Mobile Connect Service. I was surprised when I received a message of deactivating Vodafone live service for which I haven't sent any message. After this I tried to activate Vodafone Live service by sending messages but no luck and then I called your customer care no. where I put a request on 25 Mar 10 at 7 Pm but that request was not processed and again on 26 Mar 10 at 10: 29 Am I register my service request under - [protected] and I got assurance of activation of VL by evening but no activation was done.



Again I called and spoken to Rahul at 9: 30 PM on 26 Mar 10, he was so rude and don't want to solve my problem, he denied to take my request as well as he refuse to transfer my call to some senior person. I called again and requested to other executive to transfer call to some senior person, then Gurpreet came on line and she had taken my request and assured me of getting the services activated by 10 AM on 27 MAR 10. But again same no activation done. I was pissed off with this kind of services given to customers by Vodafone. Again in night I called customer care and spoken to Rajesh (Floor Supervisor) again he assured me of getting services activated in 2 hrs but after 15 mins he called back and told that same should be activated by 10 AM on 28 Mar 10. Again same story no services had been activated by given time line.



When I called around 12 noon on 28 Mar 10 I was given a crap that due to some technical reasons services is not activated, your customer care executives think that Customers are bloody fools that for activation of this small service it will take 4 days. Again I spoken to some Ms Kiran she told me that services are activated but when I tried it wan again same story.



I called again to call centre and spoken to Ravi Kumar floor supervisor he told me there is problem with my handset but I tried AIRTEL connection it was working absolutely alright for AIRTEL LIVE service. I tried this thing in another 3 handsets but same error was coming when I tried to use this service. I was given assurance activation of this service by 10 PM 28 Mar 10 but no luck.



Today morning I called your call centre and tried to speak to some senior manager but no transfer my call and I was told that a call back will be arranged by 11 AM but till now no call received from your end.



Is this the way you treat your customers. I have a suggestion please change you’re HAPPY TO HELP TO HAPPY TO TROUBLE YOU.



I am very much upset with the way you people treat your customers. Kindly get my services activated ASAP with few hours or I will take this matter to consumer Forum as I haven't requested for deactivation for this particular service which was done from your end and now for activating same it is taking so long.






Regards



Praveen Kapoor