[Resolved] Vodafone Mobile Service Provider — International Roaming not activated

prasad698

Address:

Andhra Pradesh

Hi,

As per the instructions from Vodafone customer care, I have visited Vodafone , Kukatpally store (opposite BJP office) to activate international roaming on my AP mobile no. I have payed 3000/- and got the reciept. The store person informed me that in 24 hours they would come for verification. I waited for one day and no one came for verification. The very next day I had to leave India. I tried to reach the customer care from abroad now the customer care is saying that they cannot activate International roaming because the security deposit 3000/- is not reflecting on my no. I dont have the reciept copy with me now. I feel like cheated. Please help me. I need to access my mobile number.

Regards,
Prasad

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Jan 2, 2017

Complaint marked as Resolved

Verified Support

Nov 02, 2012

Vodafone India Customer Care's response Hello Prasad,

Please provide your contact number at http://bit.ly/PqzFrD so that we can address your concern as soon as possible.

Regards,
Vodafone Customer Care.

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Comments

Rafi Ahmad

from Agra, Uttar Pradesh

Vodafone — mobile no not activated

I have been using Vodafone (previously Hutch) Delhi since 3 years continued postpaid- but now I can not afford that much billing so I already applyed for postpaid to prepaid dt.02/07/2008 East of Kailash 12, Sant Nagar, Yodhka house. that the excutive promissed with in 48hours your no. will be activate but till yet my mobile is not activated. their customer service number [protected] has gone from bad to worse. While they are showing advertisement that boasts of their good customer care, the fact is that in spite of waiting for more than 20 minutes for almost every day since the 02/07/2008, I have not been able to get anyone on line give me exact report when my mobile no will activate.

I simply need to change my talk plan postpaid to prepaid and activate my mobile no.[protected] very urgently. It's really very bad customer service; I have not been able to do it.

Rafi Ahmad
Delhi

Kumar

from Bengaluru, Karnataka

Vodafone — Change Mobile Service Provider

I currently using Postpaid Vodafone Mobile service provider. would like to change to other Prepaid mobile service provider. When contacted Vodafone customer service center in bangalore they said that it is not possible. The TRAI circular says that it is possible to change the service provider for a small fee after 20th Sep 2009 in selected cities in which Bangalore also comes under.

Happy To Help

from Hyderabad, Telangana

Hi Kumar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yatnzqw and we’d be happy to help.

Regards,
Vodafone Customer Care.

sujathayeruva

from Hyderabad, Telangana

Airtel mobile international roaming — roaming not activated

sir/madam,
i have called the customer care of airtel india to activate international roaming ,they said it would e done in 4 working hrs,its not activated even after 4days. kindly persue the matter at the earliest .

sujatha
[protected]

mahima123

from Mumbai, Maharashtra

Postpaid mobile International roaming not yet activated — Postpaid mobile International roaming not yet activated

Hi Airtel Team,

My name is Mahima Chenichery. I have activated International roaming on my postpaid mobile([protected]) as I wanted to travel to the U.S on 5th september 2010 in the evening by 6pm. When i contacted the customer care regarding the same, i was promised by one of your senior official that the international roaming would be activiated by evening 4pm on 5th sept itself(IST). But till now i.e today (6th sept), International roaming is not activated on my postpaid mobile.

Details:
Name:Mahima Chenichery
Mob no:[protected]
This type of service is really not expected from airtel , else i would have taken some other service. i would appreciate if International roaming is activated on my mobile right away.

Please understand the seriousness of this issue & fix this asap. I willbe in US for quite some time and there is no point if I am not able to use the facility even when I have contacted Airtel to activate International roaming on my mobile well in advance.

devkbk

from hyderabad, Andhra Pradesh

Dear friend,

i was also a loyal customer to hutch (excellent) and of late Vodafone ( the lousiest )
having made payment for one year advance rental for my no.[protected], they have disconnected my services.

i waited for the option of number portability and soon will change to airtel/reliance.
i want to share this info.with as many persons as possible and so
I SUGGEST YOU TO USE NUMBER PORTABILITY OPTION AND SIMPLY SWITCH OVER TO OTHER NETWORK.
pl do it immediately and enjoy good services.

RAVIC248

from chennai, Tamil Nadu

sir y did u miss d receipt and say it "loud"... mobile co.s r d biggest cheaters nw. write 2 c.[protected]@vodafone.in and c wat reply u get...?

prasad698

Thanks Ravi, I have the reciept but the problem is I left it in India. Thats the mistake I did and I am suffering for that. I really feel like cheated now. Whenever I go to India, I will see the store guys end.

prasad698

Thanks Vodafone CUstomer care, the service is active now. Extremely happy.

prasad698

Hello Vodafone,

Back in November I have complained regarding the IR activation.I am attaching the receipt that I have got from the Vodafone store person. Now let me know the action you will take ?

The request number is : [protected].

Regards,
Prasad