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[Resolved]  Vodafone — Bad Service

Hi

I wanted to migrate my prepaid vodafone connection to corporate postpaid for which i had given my documents on 09-Dec to one of their executive along with my company id and salary slip.

I did not get any revert aftre 5days when i did a call back to the customer care they said your verification has failed as your office had informed you do not work there.

Now after 2 weeks when i have send them a mail complaining about this i have got no response.

Now i want to cancel all my request and want my documents back but have no conserned emmail id or person to help.

Can you please get all my documents back along with the photograph.

Thank you
Complaint marked as Resolved 2016-12-03 21:20:18
Verified Support
Vodafone India Customer Care's response Jan 20, 2012
Hi Marshal,

We called, but there was no response. Please note that the Blackberry 399 plan is currently not available. Email us at vodafonecare.[protected]@vodafone.com if there is anything else we may assist you with, we'd be glad to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa
Verified Support
Vodafone India Customer Care's response Sep 03, 2012
Hello Bantawa,

Kindly share your current and alternate contact numbers here http://bit.ly/ScHEut so that we can assist you.

Regards,
Vodafone Customer Care.
Verified Support
Vodafone India Customer Care's response Apr 24, 2013
Hello Sorabhb,

Please share your contact number and concern here http://bit.ly/ZoF8UR and we will get back to you with assistance.

Regards,
Vodafone Customer Care.
Complaint comments  42 Comments     Updated: Share0Tweet0

Comments

I am suffering from your customer care Services Your employes is behave too much they do not any respect to customer and they are talking to me very irrespectibility, so i am very disappoint so please try to take action to them i am requestion to you please try to understand yourcoustmer.
In 2 months I have made 10 complaints and everytime I am given a new registration no. for the complaint without any action being taken on earlier ones.. I am totally disappointed with vodafone service. This is regarding change of tariff per call from Rs. 2 to Rs. 1. I have sent several SMS 'ONE' to 56565 and phoned them too..but all my complaints have fallen on deaf ears..
I now want to take serious action regarding the same

VODAFONE/SIM — Unsatisfied with service

Hi
I have applied for a post paid sim with the same number as i got a call from one vodafone executive.
While appling for the Post paid sim the executive told me that it will hardly take 24 hrs. It has been more then 8 days.
Taken 300/- as post paid charges now she is not ready to return my money even now a days she is not receving my calls.
Customer care is telling to call Executive & executive telling call to vodafone customer care.
I have registered a complain with number[protected] on 17th june 08. after 48 hour I got again a message that ur problem has been resolved without solving anything.what is going on I am really dont know.
Can anyone suggest me what is going on..

Thanks,
Tarakanta Mishra
[protected]
i bought a new vodafone lifetime prepaid card, i wanted to activate GPRS connection on it, but after following the steps given by you, after sending a sms on 111 it says that you are not allowed to subscribe this request
i am so sick of vodafone filipin network coverage i live in the uk a deveoloped country and you would expect a decent coverage yet i have complaint soooooooo many times and nothing is done. Vodafone is useless and i am sick of it. all i hear is check network provider please someone HELP
i am lien.this time my number has some problem from messege.i sent messeges from india to viet nam country but every time it was fair and i still payed money for those messege.my mumber is [protected].i hop that my number will send messeges next time and it not come this mistake.
My vodafone number is[protected]. My outgoing calls are being barred every month instead of deposit cheque or cash. It take a long time to activate my outgoing.I m a businessman & this becomes very shameful for me. Please go through my complaint. I cannot bear it more.
hiiii this is balu ... i was using the vodafone from the past 7 year s and now i had give a complaint in the dc for the service network problem .. so theyy asked me for 2 months time .. so by oct 7 the time will be completed ... i am posting this is comment so that to remem my complaint .. and my number is [protected]ok byeeeeeee

Vodafone — Deaf ears with no logical approach

Hi,

I am having a post paid connection [protected] . This connection was obtained in Jul07 on a Yearly rental plan of Rs.999/- .

Sometime in Dec07 or Jan08, due to some reason I switched off my number [protected] as I prefered using my Airtel connection .(My official mobile) . The vodafone number remained switched off most of the time or all times.

Since the connection was not used for a long time, it did not strike me nor anybody from Vodafone informed me that Rs999/- yearly rental plan was/has expired in Jun08 . The connection was still not in use, there was no communication from Vodafone and they changed my billing plan to Rs347 per month without informing me in Jul08 .

I only came to know few month after when somebody from Vodafone called to say there are approx Rs1200/- due on me . When I check for the break up of this due, then to my surprise I realised that my plan has been changed .

Thereafter, lot of calls were made to my residence to harass my old parents . I did tried to explain, that I is not my fault is the company does not inform me to change the plan . But "deaf ears" . So then I finally decided to pay the dues, which I did on the assurance of the executive (who visited to collect the payment) that after the payment I would be again put on the INR999/- plan .

I wanted to be on Rs999/- plan because for some more time I will not be using the SIM since I have another connection of Airtel .

Look what has happen, again the same story . I have once again starting geting the treating call from Vodafone reps to make the payment for the bill . When I checked, my plan was not changed to INR999/- .

I don't uderstand how are these companies surviving . Absolutely ridiculious . There is not answerability, no concern, no logic etc .

Inspite of making request to vodafone that my plan should be changed . The people assured (only to get payment out of me ) and then no action taken .

When I questioned there excutives that there people has assured that after taking the dues, they will put me back on the previous plan of Rs999/- . But there stupid answer was " They were collection people" . My question is that if there reps maake promise, should the consumer be penalised ?

Once again I have a outstanding of INR1584 . Vodafone people are still not ready to listen to my plea . Today also I meet Mr Aakash of Vodafone at D block Connaught Place office . His reply was very sorry .

I just want to ask - I have not used the SIM for many months, I have not used there service for many months . Then also I am laible to pay them approx more than Rs2500/-

DOES IT MAKE ANY LOGIC .

I wish my story reaches some logical person, who can understand what am I saying.

Thanks/regards
Rajinder Bagga
[protected]
sir my cell [protected]
today i pay my bill Rs 5330
reciept 97611
cheque no 581540 (pnb bank )
please unbarred my service
please active my cell survice
[protected]
you are covering far to much for one group and need to spit systemn offices at uk tel call centres.your systemn scripts are very misleading and need arranging smarter
My name is Anuraag Prabhakar and I have been living in Pune since the past 3 months. After my wonderful experiences with vodafone in Gujarat and Kerala, the only network I thought of taking was Vodafone. The first 2 months were good but since the past 1 month, it has gien me such big problems that I am actually thinking of telling everyone i know not to use vodafone.AAfter around 11 o clock in he night, Idea numbers cannot be called from Vodafone Maharashtra. All other newtworks can be called except for Idea. The call gets connected but we can hear our own voice.The person at the receiver's end gets a ring and if he picks it up, then money is deducted. So we have to keep saying something in the phone so that if we hear our own voice, we can disconnect the call before the person receiving it picks it up so that we are not charged. I remember shouting 'hello' 'hello' hundreds of times to get through one call and I cannot get through for hours together. It is very painful to keep saying something so that as soon as you hear your own voice, you hae to disconnect the phone.

I took this matter up with the customer care center and the first and second representatives hung up after listening to my problem.The third person asked me how many times this problem had occured and he put me on hold to check the matter when I had said 50-60 times.After the unhold, he asked me why I was lying because it showed only two times in his records.This went on for some time and in the end when I asked him what I should do, he tells me to discontinue vodafone and take another service. He keeps encouraging me to leave vodafone instead of assisting me as to how to go about in solving the problem.

This is not the kind of serice one expects from a reputed company like vodafone...
Final verdict :
VODAFONE MAHARASHTRA - HORRIBLE
VODAFONE GUJARAT AND VODAFONE KERALA - EXCELLENT
I WANT TO SAY THAT VODAFONE CUSTOMER CARE NOT CONNECT IN MY PHONE, SOMETIME IT CONNECT OR MOSTLY OF THE TIME IT DOES NOT CONNECT
IF I ASK QUESTION SOMEWHERE I GO.
THIS IS THE BAD SERVICE OF VODAFONE
Sir/Madam,

I am Raj Kumar holding VODAFONE corporate connection with number :- [protected].
It is only 1 week old SIM & verification was done at office address but coming to residence verification executive haven't find my address results SIM CARD REGISTRATION FAILED due to verification not done.

SIM DE-activated on Saturday i.e.,[protected] on Sunday i went to vodafone store which is located in Punjagutta Hyderabad. I had given my clear address with land marks & one of executive have committed me that my SIM will get activated on Tuesday post verification on Monday.Till not it is not activated.And no verification was done.

Please Help...

Thanks & Regards
Raj Kumar
[protected]
hi sair, me ek ritelar hun mera E_TOPUP card 27.08.09 ko gum gayahe.jidka no.[protected] he jisme 900 rs belans.mene ye campent aapke t.m. mr.vipul shah [protected] ko batai.par naunka f.o.s. atahe na vo.mera har roj kastmar vapas jatahe.plz meri problem solve kare. thenkes jyoti aja.parolarod dhule.[protected]
Dear Sir/Madam

I Inform you that in last Month i.e. July i Purchase 12-15 Vodafone Postpaid Connection From MATRIX CELLULAR SERVICES PVT. LTD. SCO-22 Part-2, Sector-15, Gurgaon (Haryana). Before purchasing vodafone connections I used TATA Indicom connections. The basic reason of changing the TATA Indicom connection with Vodafone is that i want to decrease the monthly bill of my all these connections. But the sales man Mr. Mukesh Kumar from MATRIX CELLULAR SERVICES PVT. LTD. told us that we purchase Vodafone connections from him and they give us best plans in which our bill will be less as compare to TATA Indicom connections but now from 10 days the outgoing of all my Vodafone connection was barred because my all vodafone connection will cross the credit limit within 12 days. I contact Mr. MUKESH KUMAR from last 2-weeks but he has no time to meet and solve my problem. This is my last request to vodafone please as soon as meet me and take their all vodafone connections back because i never use again these vodafone connections. I realise Mr.Mukesh Kumar has cheat us. I wait one day more otherwise I filed case against MATRIX CELLULAR SERVICES PVT. LTD> that their sales man MR. MUKESH KUMAR cheat us.

VODAFONE/SIM — REGARDING BAD SERVICE

employees working in vodafone store at mehadipatnam are not providing services well to the customers they do not provide the service to who come first and they provide service immediately to their known customers and i wait 15 days for activation of my sim which i converted postpaid to prepaid when i went to store they delay the service for 2hour i paid the amount in begumpet store for activation but the mehadipatnam vodafonestore people asked me extra money for activation i request you to take action
Hi Upendar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/Ap38E and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — he gave a bad massage to me

Dear sir ,

[protected] no i have get one vulgar message ,please give his/her name and address
Hai Sir/Madam,

Im a vodafone Edge Broadband customer. i took this connection last month and i was running under 499 scheme and last month when i atarted using net with in 4 days the limit crossed because my system automatically started to download all the anti virous software and all and because of that they blocked the connection so sfter that i realized my 499 plan willnot work so from that month i started calling the vodafone customer care and requested them to change my plan to 899 unlimited because i know according to their rule i need to submit my plan change request before my billing date. i called them nearly 10 to 12 times and they told its done but this month before using my connection when i called them to conform my plan they are telling its the same old 499 plan. I dont know what to do because im fedup of all these. So i hope you will do something favourable to me. I know mistakes will happen because we are humans but 10 persons cant even report about a single request means that system itself is very bad na. I dont wanna become a reason for any ones job or something but im doing this because they crossed the limits if they are paid for something then they need to work. Looking forward to hear from you.
Thanking You
Anu

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    Customer satisfaction rating
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    Vodafone - Bad Service